HELP CENTER

Welcome to Our Help Center

Frequently Asked Questions

Contact Customer Care

Email: customercare@diapers.com
Phone: US: 1-800-DIAPERS (1-800-342-7377); International: +1-856-537-6047
Hours: 24 hours a day, 7 days a week

Ordering
- Placing an Order
- Availability
- Canceling or Changing an Order
- Payment Methods We Accept
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Shipping & Delivery
- Free 1-2 Day Delivery on all Orders $49+
- Overnight Delivery Coverage
- International Shipping
- Delivery Speed
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AutoShip
- About AutoShip
- How To AutoShip Items
- How To Cancel AutoShip
- More FAQs
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Refer-a-Friend Program
- How It Works
- Sharing Your Refer-a-Friend Code
- Tracking Referrals
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U.S. Sales Tax
- Orders Subject to Sales Tax
- How Sales Tax Is Calculated
- Estimated Tax
- State Reporting and Use Tax
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Returns & Gift Receipts
- How to Return an Item
- Return Policy
- Packing Your Return
- Returns from Alaska, Hawaii, U.S. Territories, APO/FPO Addresses
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eCoupons & Promo Codes
- How to Redeem
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Coupons
- Manufacturers' Coupons
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Products
- Box Size
- Types of Products We Sell & Additional Requests
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Natural & Organic Products
- What Is Your Natural & Organic Standard?
- What Ingredients Are Banned From Your Natural Assortment?
- Glossary
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Manufacturer Warranties
- Manufacturer Warranties
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Protection Plans
- Do you offer protection plans for certain products?
- About SquareTrade Protection Plans
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Gift Cards
- Purchasing Gift Cards
- Redeeming Gift Cards
- Terms and Conditions of Gift Cards
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Using Your Account
- Forgot Your Password
- Refer-A-Friend
- Change Your E-Mail Address Or Password
- Manage Your Address Book (Of Shipping Addresses)
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Rush Shipping
- What's Rush Shipping?
- Can I Upgrade All My Items To Rush Shipping?
- Is there a fee for Rush Shipping?
- Why are some of the items in my order arriving within 2 days, and others aren't?
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International Shipping
- Overview
- Where We Ship
- Restrictions
- Import Fees Deposit
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Baby Registry
- Earning Registry Rewards + 10% Off Completion
- Ship it Later Flexibility
- Dollars for Diapers Credits
- Getting Started
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Pet Medications
- How does ordering prescriptions work?
- Can I email or fax in my prescriptions?
- Will my pet meds orders arrive 1-2 days after I place them?
- What happens to my non-prescription items?
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Product Recalls
- How We Handle Recalls
- Questions About a Specific Recall
- Links to Legal Resources
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Business Accounts
- Sign Up for a Business Account and Save
- Contact the Business Accounts Team
- What Is a Business Account?
- Why Should My Organization Open a Business Account?
Learn More

Welcome to Our Help Center

Frequently Asked Questions

Contact Customer Care

Ordering

Shipping & Delivery

AutoShip

Refer-a-Friend Program

U.S. Sales Tax

Returns & Gift Receipts

eCoupons & Promo Codes

Coupons

Products

Natural & Organic Products

Manufacturer Warranties

Protection Plans

Gift Cards

Using Your Account

Rush Shipping

International Shipping

Baby Registry

Pet Medications

Product Recalls

Business Accounts