First, check to see if all of your items are eligible for promotion. Don’t forget that promotions cannot be used on any sale, marketplace or print items, as well as certain new arrivals and these brands:
ACRONYM, adidas, buddy, Dominans Stravan, DSPTCH, Hender Scheme, Herschel Supply Co., Jason Markk, Jordan Brand, KENZO, LEXDRAY, Master & Dynamic, Native Union, Nixon, Paul Smith, retaW, Rick Owens, STONE ISLAND, THOM BROWNE, TSOVET, Yarn Studios, and YEEZY Season 2.
Second, check to see if you’re using more than one promo code. Only one promo can be used per order (including free shipping) so keep that in mind.
If your code still isn’t working, let us know and we’ll look into it for you.