Frequently Asked Questions

If you previously logged in to book your ads via placemyad.com.au or newsclassifieds.com.au you'll need to set up a new account with Traderoo.

To manage all your listings in one place you can create an account - using 'Create Account' from the top right of Traderoo. If you register with the same email address you used for creating your existing ads then those ads will automatically appear on your 'My Account' page. To rebook the ad in the newspaper you can simply click REBOOK each time you need to renew your newspaper ad.

Even though you may have only opted to be contacted by phone we still require you to provide an email address as it's the only way we can communicate with you regarding your ad - ie send the confirmation email and other emails such as cancellation confirmation. And if you don't register for an account on Traderoo, the confirmation email is the only way for you to manage your ad (edit, cancel etc).

Traderoo is an Australian classifieds site for local advertisers only.

Even if you've deleted your email confirmation, you can still manage your listings by creating an account - using 'Create Account' from the top right of Traderoo.

Go to the confirmation email you received when you placed your ad. In the email is a link, 'Edit Your Ad'. This will take you to the edit ad page where you can change your ad details, including photos.

We recommended that if you're including a photo in a newspaper ad you ensure that it is in landscape format. Images appear in newspaper ads in landscape format regardless of whether the original image was a landscape or portrait image. Portrait images will still display, however they may be truncated at the bottom to ensure they can be printed in the newspaper.

To maintain our customers' safety and the quality of the site, all of the ads submitted to Traderoo go through an approval process. We need some time to do this so there may be a short delay before your ad appears online.

Go to the confirmation email you received when you placed your ad. In the email is a link, 'Cancel Your Ad'.

To manage all your listings in one place you can create an account - using 'Create Account' from the top right of Traderoo. If you register with the same email address you used for creating existing ads then those ads will automatically appear on your 'My Account' page. To rebook the ad in the newspaper you can simply click REBOOK each time you need to renew your newspaper ad.

There's a number of reasons why ads get cancelled. Some of the common reasons are:

1. Ad has been placed in the wrong category.
2. Manufacturer, catalogue, and/or stock photos have been included in the ad.
3. Contact details have been included in the ad title or body text. This includes phone number, email address and website URLs.
4. More than 10% of the ad text is in capital letters.
5. The ad contains multiple items with an individual price for each item.
6. The item price is not realistic.
7. Ad is for a service rather than an item.

For the full list of terms and conditions please see the terms and conditions page.

Always use caution when trading your items. It's best to meet in a safe location and don't give out any personal information such as your date of birth. Please visit our safety tips page for more information.

We strongly encourage users to only communicate through the Traderoo messaging system. We use encryption to protect the senders details and to avoid the risk of people being exposed to scams.

Traderoo is not intended for interstate or overseas sales, we don't advise dealing with buyers or sellers who are interstate or overseas. Traderoo is for local deals only.

The RSPCA provide lots of great informaton on responsible breeding practices and advice on how people can avoid supporting animal cruelty when looking for a pet - http://www.rspca.org.au.

It is illegal to sell or buy a still with a capacity of more than five litres without first obtaining permission or an excise manufacture licence from the Australian Taxation Office (ATO). Using a still of any size to distil alcohol without an excise licence is illegal and can result in penalties and fines. For further information, visit www.ato.gov.au/stills

To confirm your ad will appear in the correct publication and on the right date, click on the Promote your ad link in your confirmation email from traderoo. A message similar to 'You currently have a newspaper ad in The Daily Telegraph for Saturday 27 Apr' will appear in green in the 'Newspaper' box. If there is no message in Green, you have no scheduled print bookings for this ad. To add a booking, simply tick the Newspaper box to view the available print publications and continue. The best way to manage your ads, so you can edit, cancel or rebook newspaper ads is to create an account on Traderoo. In your account page you can see all your ads in the one place and easily view, edit and rebook any Newspaper ads.

No. Traderoo does not allow you to edit your newspaper ad once it's been created. Please check your newspaper ad preview carefully before confirming the booking.

If you have tried to rebook your newspaper ad, and you receive the message 'There are currently no newspapers available for you to place your ad in. You can click 'Back' to select other promotional options. It is because you have already booked all the newspaper ads for the next newspaper print edition, and you will not be able to rebook any ads until the deadlines have passed. In other words, until after the newspaper for the upcoming edition has gone to print. If you are unsure of when you can book into the next edition of the newspaper, the best guidance is once the newspaper you are wanting to book for has been distributed you can come back and rebook your newspaper ad.

To rebook a newspaper ad you can book again each week from the 'Promote Your Ad' button in your confirmation email OR to make things easier for you, create an account - using 'Create Account' from the top right of Traderoo. If you register with the same email address you used for creating existing ads then those ads will automatically appear on your 'My Account' page. To rebook the ad in the newspaper you can simply click REBOOK each time you need to renew your newspaper ad.

Even if you've deleted your email confirmation, you can still manage your listings by creating an account - using 'Create Account' from the top right of Traderoo. If you register with the same email address you used for creating existing ads then those ads will automatically appear on your 'My Account' page. With a Traderoo account you can view, edit, promote and rebook your newspaper listings all from the one place.

Traderoo now asks for the date of your Garage Sale by default when you place your ad and lists it in the title of your online ad. This info is then carried over to prompt you in the 'design your newspaper ad' field, but it is possible for you to customise what appears in the paper and edit out the date. Care must be taken with listing all the required information when you place your print ad on Traderoo as this can't be changed once you've confirmed.

Unfortunately not,Traderoo only books for the next available booking dates for each print publication in your area. To book on a future date you'll have to wait until the deadline for the print run prior to your desired date has passed.

This could be a scam or 'phishing' attempt, where you'll be contacted by someone that encourages you to provide your email address and paypal account because they wish to 'urgently' send you money for your item, sight unseen. This is a common fraud technique, which involves sending a fake paypal receipt which they've accidentally 'overpaid' you for and requesting a refund from you for the difference. These emails are annoying but they're harmless if you use Traderoo in the way we recommend, that is never accepting or transferring money for goods to someone that you don't know and making sure you conduct face to face transactions for your items. You can report these scams by emailing support@traderoo.com.au. Check out our safety tips page for more information on fraud and scams.

Like any site, we attract our share of spammers. It's upsetting for genuine customers and a real nuisance for us. To dob in a spammer or scammer please send an email to support@traderoo.com.au.

We really appreciate it when people let us know about suspicious ads and sellers that they come across on Traderoo. To report a suspicious ad please email support@traderoo.com.au. We'll review the ad as quickly as we can for fraud and illegality. To get advice on how to buy and sell safely check out our safety tips page.

When emails are sent back and forth from our system, we use encryption to protect the senders details . The only way your personal details are sent to the person is if you include it in the email content, or send the person an email directly from your email address. To report suspicious activity please email support@traderoo.com.au or check our safety tips page.

Always use caution when trading your items. It's best to meet in a safe location and don't give out any personal information such as your date of birth. Please visit our safety tips page for more information.

This could be a scam. We encourage you to only communicate through the Traderoo messaging system. We use encryption to protect the senders details and to avoid the risk of users being exposed to scams.