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Documentação em destaque
Webinars | Envolvimento dos clientes
3 Customer Engagement Trends You Can't Ignore
We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.
Documentos explicativos | Envolvimento dos clientes
5 Common Questions about Proactive Chat
Answers to the five most frequently asked questions about proactive chat.
Fichas de dados | Melhores práticas
5 Live Chat Implementation Best Practices
This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers.
Webinars | Envolvimento dos clientes, Atendimento ao cliente
5 Reasons Why Live Chat Wins Over Today’s Connected Customer
Learn how you can use live chat to its full potential for your contact center.
Documentos explicativos | Melhores práticas
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat.
Documentos explicativos | Melhores práticas
5 Tips for Live Chat Supervisor & Admin Success
This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.
Documentos explicativos | Envolvimento dos clientes
5 Ways BoldChat is Different
The market for live chat software can be confusing; there’s a long list of providers and even longer lists of features. Among the companies that have an established history in the marketplace, there’s a secret many companies are afraid to tell. The fact is this: you won’t find much product differentiation between us – we all provide essentially the same thing.
Documentos explicativos | Envolvimento dos clientes
5 Ways to Wow the Connected Customer
Best practices for contact centers to understand their customers' needs, develop a strategy that effectively meets them, and be nimble in their response to a constantly changing customer landscape.
Documentos explicativos | Melhores práticas
67 Tips for Building Live Chat Success
Expert tips, tweets and actionable items to help agents and administrators alike provide superior service via live chat.
Estudos de caso | Vendas, Atendimento ao cliente
Abt Electronics
Atendimento rápido e eficaz, com 99,9% de tempo de atividade.
Vídeos | Vendas, Atendimento ao cliente, Envolvimento dos clientes
Actual Abt.com Live Chat Agents
Agents from Abt talk about the benefits of using live chat, learning the software and multi-tasking while doing their other daily tasks.
Webinars | Envolvimento dos clientes, Atendimento ao cliente
Adapting Digital Support to Meet Customer Needs
Discover how companies can adapt their support strategies to boost resolution rates and improve customer satisfaction.
Fichas de dados | Envolvimento dos clientes
APIs and SDKs
Connect. Extend. Simplify. Leverage BoldChat to its fullest potential.
Estudos de caso | Atendimento ao cliente
Appliance Zone
Pequenos orçamentos, grandes oportunidades.
Vídeos | Vendas, Atendimento ao cliente, Envolvimento dos clientes
Appliance Zone's BoldChat Reps
Training & Ramp-up - Chat Supervisor Kari Allen talks about chat reps at Appliance Zone and how they train their new chat operators.
Relatórios do analista | Envolvimento dos clientes
Are You Mobile-Minded Enough to Keep Your Customers Happy?
Access this report and assessment tool to see how your mobile engagement strategy stacks up against industry standards and employ best practices to improve it.
Fichas de dados | Envolvimento dos clientes
Auto Answers
Enhance web self service with BoldChat’s Auto Answer capabilities to help website visitors find answers to frequently asked questions quickly on their own before being escalated to a chat session for more advanced, personalized support.
Webinars | Envolvimento dos clientes, Vendas, Melhores práticas
Best Practices to Connect With Today's Mobile Shopper
Retailers who don’t adapt engagement strategies for mobile customers are losing out.
Vídeos | Envolvimento dos clientes, Vendas
Bob Scott, of Boston Green Goods, Compares BoldChat
Bob Scott, Boston Green Goods, compares using BoldChat to other live chat options they've tried in the past.
Vídeos | Vendas, Envolvimento dos clientes
Bob Scott, of Boston Green Goods, On Proactive Chat
Bob Scott, Boston Green Goods, talks about the advantages of using proactive chat.
Documentos explicativos | Envolvimento dos clientes
BoldChat Architecture and Application Control
LogMeIn offers consistently reliable service to its BoldChat customers and is vigilant in efforts to provide services that are not only robust and reliable, but also secure.
This document describes how we achieve reliable scalability and the measures taken by LogMeIn to protect BoldChat customer data. This document explores each of the following:
- Network, data flow, and system access and restrictions surrounding the infrastructure including threat detection, data encryption and security breach protocols
- Brief overview of the physical security of the datacenter including the environmental framework and security procedures
- Application controls including login and password configurations, permissions and data obfuscation
- The internal policies and controls for all employees and contractors including confidentiality agreements, privacy policies, background checks and training
- The BoldChat Business Continuity plan and Disaster Recovery process
Vídeos | Vendas, Atendimento ao cliente, Envolvimento dos clientes
BoldChat as a Competitive Advantage
Appliance Zone CEO Jim Allen, discusses how BoldChat allows him to compete against larger firms.
Vídeos | Envolvimento dos clientes
BoldChat Builds Better Customer Engagement
See how BoldChat helps companies elevate the conversation with better customer engagement, differentiating themselves and driving better business outcomes.
Fichas de dados | Envolvimento dos clientes
BoldChat Email Management
In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.
Fichas de dados | Envolvimento dos clientes
BoldChat Enterprise Features
This integrated suite is tailored for businesses who want to o er website visitors a multitude of contact methods. It includes all the premium functions of other editions in a multi-channel environment that includes chat, email management, SMS text management, Twitter management, SLA reporting, Salesforce® integration, and a supervisory dashboard.
- Good for 10+ agent deployments
- Integrated Agent Workspace
- Multi-channel: chat, SMS, Twitter, and email management all in one console
- Supervisory dashboard
- Single Sign-on using SAML 2.0
Fichas de dados | Envolvimento dos clientes
BoldChat Enterprise Overview
BoldChat Enterprise provides a website communication operation with everything it needs to maximize utilization, and deliver superlative service to visitors.
Fichas de dados | Envolvimento dos clientes
BoldChat Features & Pricing
BoldChat is a proven technology for increasing website sales and improving customer service.
Fichas de dados | Envolvimento dos clientes
BoldChat for Mobile
This report sheds light on mobile engagement, including its current state, channels in use, which industries consumers are engaging with, and how well they are doing.
Fichas de dados | Envolvimento dos clientes
BoldChat for Twitter Management
BoldChat puts the appropriate tweets in the palm of your agent's hand.
Vídeos | Atendimento ao cliente
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Fichas de dados | Envolvimento dos clientes
BoldChat Omni-channel Engagement Solution
Seamlessly Engaging the Connected Customer: Exceptional customer experience has always been important, but it’s never been more difficult to achieve.
Fichas de dados | Envolvimento dos clientes
BoldChat Overview
BoldChat by LogMeIn is a market-leading live chat and customer engagement solution that helps companies engage with their customers in the right way, at the right time to build loyalty, boost sales and improve operational efficiencies. Support isn’t just problem resolution for us – it’s about making our customers successful.
Fichas de dados | Envolvimento dos clientes
BoldChat Premier Overview
A chat-only solution for larger deployments BoldChat Premier is our most robust live chat product built for multi-operator installations.
Fichas de dados | Envolvimento dos clientes
BoldChat Professional Services
From beginning implementations to advanced optimization, we have a professional services engagement tailored for your needs.
Fichas de dados | Envolvimento dos clientes
BoldChat Reports
All editions of BoldChat have reporting features that will facilitate the rapid transformation of data into actionable information.
Vídeos | Vendas, Envolvimento dos clientes
Boston Green Goods Reps Talk About BoldChat
Representatives from Boston Green Goods talk about why they like using BoldChat.
Webinars | Envolvimento dos clientes, Vendas
Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer
Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.
Fichas de dados | Envolvimento dos clientes
Chat Experiment Engine
Whether you want to run simple A/B tests or a full suite of multivariate tests to better optimize your BoldChat implementation, our Experiment Engine has the power to deliver.
Relatórios do analista | Envolvimento dos clientes
Effective Mobile Engagement, 2016
A study examining customer engagement with organizations via mobile devices.
Estudos de caso | Atendimento ao cliente
Exent Technologies
Uma solução de suporte revolucionária e disponível quando você precisa dela.
Relatórios do analista | Envolvimento dos clientes
Five Ways Live Chat Boosts Company Performance
This Aberdeen report highlights the top 5 benefits companies gain from using live chat.
Fichas de dados | Melhores práticas
Getting Started with Auto Answers
BoldChat’s Auto Answers capability helps website visitors quickly find answers to frequently asked questions on their own. Auto Answers help o set volume and deflect routine inquiries, freeing up your agents to focus on more compli- cated issues and revenue generating opportunities.
Three ways Auto Answers can support your organization's customer engagement strategy:
- Deflect Inbound Communications
Responding to routine inquiries about resetting passwords, billing, product options, etc. can be automated by intelligently serving customers the information they need using keyword triggers. - Escalate in Real-Time
For customers who don’t find the answer they are looking for in the first search, thresholds can be configured for how many times they need to try self-service before escalating to a live agent. Additionally, triggers based on queue size help control live chat tra c with forced self-service when your agents are at or near capacity. - Cater to Problem Solvers
Customers increasingly prefer self-service. In fact, 72% of customers search for information on a website or app before reaching out to an agent. Auto Answers serve this market perfectly; allowing them to quickly search through available information to find their answer.
Fichas de dados | Envolvimento dos clientes
Google Analytics Integration
Live chat has come of age. Chatting with website visitors is no longer seen only as a way to reduce support costs. For some time now, savvy Internet retailers have utilized intelligent chat interactions as a key contributor in the sales cycle. This white paper explains how to implement Google’s Analytics code to uncover, at a granular level, exactly how important live chat can be to increase close-rates online.
While BoldChat is the ‘system-of-record’ when it comes to your site’s chat data, it is useful to integrate some of that data into your overall web analytics view. Doing this allows you to see how chat influences other key website metrics and it allows you to view ‘chatters’ as a unique visitor type. Once chats are tracked with Google Analytics, you’ll be able to set up funnels to track how chat influences goals, set chat itself as a goal in order to discover what type of traffic is likely to engage you in chat, create Advanced Segments to view chatters as standalone visitor types.
Vídeos | Vendas, Atendimento ao cliente, Envolvimento dos clientes
How BoldChat Works
Learn how BoldChat provides complete control & flexibility to seamlessly engage with your customers through mobile and multi-channel communications.
Webinars | Envolvimento dos clientes, Atendimento ao cliente
How to Harness the Power of Chat in Your Contact Center
ICMI and BoldChat share insights that reveal the importance of web chat to customers and their increased likelihood to switch companies when they aren’t satisfied.
Webinars | Envolvimento dos clientes, Atendimento ao cliente
How to Successfully Implement a New Channel in Your Contact Center
Tips and tricks to utilize, and demonstrated best practices for how to successfully implement new channels within the contact center.
Infográficos | Envolvimento dos clientes
Infographic: Effective Mobile Engagement
A recent study reveals a massive opportunity for B2C businesses to deliver differentiated experiences that delight consumers and earn their loyalty, advocacy and share of wallet.
Infográficos | Envolvimento dos clientes
Infographic: Live Chat Performance Benchmarks
BoldChat’s annual Live Chat Performance Benchmarks study includes comparisons between desktop and mobile visitors, and allows your business to compare its performance against aggregate data from thousands of customers (Download the full report).
Infográficos | Envolvimento dos clientes
Infographic: Optimising Customer Experience in India
This Fifth Quadrant infographic visualizes the direct impact of poor consumer experiences on loyalty and advocacy, current frustrations with customer service, and expectations for delivering personalized and seamless experience.
Estudos de caso | Atendimento ao cliente
iS3
Suporte aperfeiçoado, custos reduzidos.
Vídeos | Vendas, Atendimento ao cliente, Envolvimento dos clientes
Jim Allen Talks About Choosing BoldChat
Jim Allen, CEO from Appliance Zone, talks about his decision to remove the 800# from their website and use BoldChat for chat and email.
Vídeos | Envolvimento dos clientes, Vendas
Jon Abt Testimonial - Results from Live Chat
President of Abt Electronics discusses the positive results they've seen from using live chat.
Vídeos | Vendas, Atendimento ao cliente, Envolvimento dos clientes
Jon Abt Testimonial - Why Live Chat?
President of Abt Electronics talks about adding chat to improve customer service and sales.
Webinars | Envolvimento dos clientes, Atendimento ao cliente
Leveraging Video Chat for Customer Support: 3 Key Questions Answered
We share the latest trends shaping the future of personalized virtual support.
Documentos explicativos | Envolvimento dos clientes
Live Chat Buyer's Guide
A live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. These ten questions will help you to find the right product for your business.
Relatórios do analista | Envolvimento dos clientes
Live Chat Comparison
Your how-to guide for finding the perfect live chat vendor to help you achieve your business goals, by former Forrester analyst Diane Clarkson.
Relatórios do analista | Atendimento ao cliente
Live Chat In Support Environments
Based on a primary research eff ort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
Relatórios do analista | Envolvimento dos clientes
Live Chat Performance Benchmarks 2015
Using the aggregated metrics of thousands of customers, this 3rd edition of the report should give new and existing live chat users the benchmarks in which they can compare their own performance against.
Relatórios do analista | Envolvimento dos clientes
Live Chat: The Gift That Keeps on Giving
This Aberdeen report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions.
Documentos explicativos | Envolvimento dos clientes
Live Chat's New ROI: Return on Invitations
This white paper contains detailed information and step-by-step implementation plans which will help readers extract maximum value from pro-active live chat. BoldChat shares analytic techniques, reporting recommendations, and realistic timelines for implementing a pro-active chat program that simultaneously increases conversions and boosts the individual value of each resulting transaction. It's live chat's new ROI - the return on invitations.
Relatórios do analista | Atendimento ao cliente, Envolvimento dos clientes
Market Overview: Chat Solutions For Customer Service
This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.
Documentos explicativos | Melhores práticas
MarketPulse: How to Succeed in Your Peak Season
This MarketPulse will help contact center leaders gain direct insight into how you can improve the effectiveness of your contact center in preparing for and engaging customers during peak, seasonal volume.
Estudos de caso | Vendas, Atendimento ao cliente
Miyachi Unitek Corporation
Um jeito melhor de prestar serviços.
Webinars | Envolvimento dos clientes, Vendas
Mobile Customer Engagement for Retailers: How to Move from Hype to Success
Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.
Webinars | Envolvimento dos clientes, Vendas
Mobile Engagement Matters. How Can You Stay Ahead?
For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.
Relatórios do analista | Envolvimento dos clientes
Mobile Retail: Engaged Shoppers, Better Results
Mobile devices have reshaped consumer communications and have changed the dynamics of retail. This Aberdeen Group Knowledge Brief summarizes those changes and how handling them effectively will help retailers maximize their performance.
Relatórios do analista | Envolvimento dos clientes
Mobile Shopper Experience Management
Succeeding as a modern-day retailer is no easy feat. It requires companies to optimized product margins, have the ideal mix of products at the right locations, but most importantly - it requires truly understanding shoppers in order to meet and exceed their needs. This Aberdeen Group report highlights how shoppers' growing use of mobile channels is changing the retail landscape and how retailers are adapting to this 'new normal.
Report Highlights:
- Retailers with a well-designed mobile strategy enjoy a 97% greater year-over-year increase in annual company revenue
- 54% of ecommerce interactions take place via consumer mobile devices
- Best-in-class retailers are 2.5x more likely to reduce shopping cart abandonment rates year-over-year
- Best-in-class retailers are 50% more likely to use analytics to predict shopper behavior and personalize future conversations"
Relatórios do analista | Envolvimento dos clientes
Optimising Customer Experience in India and Southeast Asia
This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.
Relatórios do analista | Envolvimento dos clientes, Atendimento ao cliente
Ovum Report: Deliver the Omni-Channel Support Customers Want
This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.
Fichas de dados | Envolvimento dos clientes
Rescue Integration
BoldChat lets you effortlessly initiate the on-demand support your customers need, helping improve agent efficiency and boosting customer satisfaction.
Webinars | Envolvimento dos clientes, Atendimento ao cliente
Resource How to Deliver Great Customer Service During Peak Season
New consumer insights on expectations of service and levels of engagement that will impact how your contact center prepares for your busiest time of year.
Fichas de dados | Envolvimento dos clientes
Salesforce® Integration
The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat.
Estudos de caso | Atendimento ao cliente
SalesNexus
Levando o gerenciamento de e-mails a outro nível.
Webinars | Envolvimento dos clientes, Vendas
Seamless Mobile Shopping: What it Takes to Create a Perfect Experience
Discover the must-have features and capabilities that define a perfect mobile shopping experience – ultimately leading to increased engagement and higher mobile conversions.
Estudos de caso | Atendimento ao cliente
SendThisFile
Para o cliente, uma experiência perfeita e na medida certa.
Estudos de caso | Vendas, Atendimento ao cliente
Signet
Abrindo novos canais de comunicação B2B para oferecer serviços melhores.
Estudos de caso | Vendas, Atendimento ao cliente
Sundance Catalog
O BoldChat toma o lugar do Instant Service, gerando melhorias instantâneas.
Estudos de caso | Atendimento ao cliente
The American Society of Composers, Authors & Publishers
O BoldChat ajuda a ASCAP a encontrar seu ritmo.
Estudos de caso | Vendas, Atendimento ao cliente
The North Face
Aperfeiçoamento da experiência de compra on-line, mesmo quando o volume de bate-papo chega ao pico de 23%.
Relatórios do analista | Envolvimento dos clientes
Three Steps to Become a Rock Star in Mobile Shopper Experience Management
Being able to deliver targeted and consistent messages across a multitued of interaction channels is key to reducing shopping cart abandonment rates and growing company revenue year-over-year. This Aberdeen Group checklist highlights three things retailers can do to design and manage a mobile shopper experience management program to stay ahead.
Estudos de caso | Envolvimento dos clientes, Atendimento ao cliente
Tibco
Tibco transforma os negócios do futuro com o BoldChat
Relatórios do analista | Envolvimento dos clientes
Trends 2016: The Future of Customer Service
This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.
Webinars | Melhores práticas, Envolvimento dos clientes, Atendimento ao cliente, Vendas
Upcoming Events & Webinars
View our upcoming events and live webinars.
Relatórios do analista | Envolvimento dos clientes
Use Live Chat for Superior Omni-Channel Customer Experiences
This Aberdeen report covers the 4 steps you need to take to deliver consistent, personalized, and timely communications to your customers when using live chat.
Fichas de dados | Envolvimento dos clientes
Video Chat
BoldChat’s fully integrated, native video chat capabilities provide a more personal and unique way to connect with your customers and prospects, differentiating your customer experience and driving richer engagements.
Vídeos | Envolvimento dos clientes, Atendimento ao cliente, Vendas
What is BoldChat?
Overview of how BoldChat helps companies engage with their customers through real, human-to-human interactions on their desktop and mobile sites.
Relatórios do analista | Envolvimento dos clientes
Where Contact Centers Are Missing the Mark with Customer Care
This report will help contact centers understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers' ever-changing behavior and preferences.
Estudos de caso | Vendas, Atendimento ao cliente
Whiteflash
Uma joia que se destaca.