Returns Refunds and Exchanges

Returns and refunds

How do I claim a refund?

We will gladly refund products that are still in their original sale condition, on presentation of the original ABC Shop Online receipt.

Please pack the whole item, along with a short note with your instructions, and send it to:

ABC Shop Customer Care
GPO Box 9994
Sydney NSW 2001
Australia

How do I exchange an item?

The ABC Shop Online is not able to offer product exchanges, however you may return the unwanted item for a refund of the product price and you can then place a new order for the required item. Please follow the instructions above to return your order for a refund. For further enquiries please contact our Customer Care team on 1300 360 111.  

I bought an ABC product at one of your ABC Centres or another retailer and want to exchange/refund it?

Products purchased at  ABC Centres and third party retailers cannot be returned or exchanged via the ABC Shop Online. Please approach the store you bought your products from to facilitate this.