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What people say

My girlfriend and I have come here for our annual fall trip the past 3 years and we absolutely love this place. It is a nice, private escape and you don't have to leave the property; but if you want to you are close enough to Scottsdale, Tempe and various malls. The hotel even has its own shuttle that runs to and from a nearby mall. The resort has been updated over the past few years but they still have done a tremendous job in keeping most, if not all of the original design characteristics; takes you back to the 30's and 40's eras. The staff has always been fabulous. Someone is there to help it seems around every corner. They have gone above and beyond; most recently on this trip I had a passenger spill a cranberry drink all over my nice messenger bag briefcase. The concierge took the bag to the laundry and they were able to pretty much get rid of every stain. What's more impressive is that they left it in our room with a note that said "no charge". I would have gladly paid for the service, but what they did showed me the kind of customer service they value for their guests. If you are looking to stay, I highly recommend doing the Ocatilla - All Inclusive package. The Ocatilla has its own pool that usually remains quiet and less busy than the main pool. You also have your own concierge lounge where continental breakfast and evening drinks and light food are served daily. It's also open all afternoon if you want to stop by and grab some water or sodas.

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