This policy applies to News Corp Australia’s Newspaper Delivery Subscriptions and Digital Memberships where we supply credit as part of the subscription offer.
At News Corp Australia, we understand life can take unexpected turns that can sometimes make it difficult to meet your financial commitments. If you find yourself in a situation like this, we encourage you to talk to us.
What is Hardship?
This is a situation where a customer is unable to satisfy their financial obligations. This may be due to sudden illness, loss of employment or any other reasonable cause.
How can we help
If you are suffering financial hardship, please talk to us as soon as you can. Once you let us know, we’ll need to ask you some questions such as your current financial circumstances, income details and whether this is temporary or not. We’ll then work with you to set up a solution that will help you manage payment of any outstanding amount owing to us. The duration of the arrangement will vary and may be subject to review.
In addition, if you are experiencing financial hardship, you may wish to consider talking to a financial counsellor. Please call the free financial counselling hotline on 1800 007 007 (between 9:30am to 4:00pm, Monday to Friday) run by Financial Counselling Australia. Calls from mobile phones may incur a fee from the mobile phone carrier.
The best way to let us know about your situation is to call us on 1300 MY NEWS (1300 696 397) during the following hours:
• Monday to Friday 7:00am to 6:00pm (AEST)
• Saturday and Sunday 7:00 am to 3:00pm (AEST)
• National Public Holidays 7:30am to 11:30am (AEST)
You can also contact us in writing by email – customersupport@news.com.au
