More Help & FAQs
Top questions
How long does it take for Home Delivery to start?
It might take up to 5 business days before your first delivery arrives. But once delivery has been activated, you’ll get the next edition hot off the press. (If you’re in WA, it may take up to 10 business days).
What if I forget my log in details?
No worries. First just check that you’re using the same email address and password you used to register. (Remember, your log in details are case sensitive.) If you’ve forgotten the email address you used, simply call Customer Support on 1300 MY NEWS (1300 696 397).
If you’ve forgotten one of your social account passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to get in touch with them directly.
If you have forgotten your password, you can reset it from any login screen. We’ll send you an email with a temporary password, which you’ll need to update when you use it to log in.
You can also update your password any time you like. Just visit the My Details section of My Account.
What should I do if I’ve forgotten my Facebook, Twitter, LinkedIn or Google+ account password?
If you’ve forgotten one of your social account passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to get in touch with them directly.
In the meantime you can always log in with your News Account email and password.
Are my log in details the same no matter what device I’m using?
If you use your News Account to log in, your email and password will be the same across all devices.
Facebook, Twitter, LinkedIn or Google+ log ins will be the same across all devices.
What happens if my payment fails on my subscription?
If your payment fails, we’ll shoot you an email and ask you to update your details. Your subscription requires payment approximately 5 days prior to the commencement of each billing period, so you should have plenty of time to make the updates.
We’ll keep trying, but if we don’t hear from you after a while, we’ll simply cancel your subscription.
How much notice do I need to give to cancel my subscription?
Your digital access will be cancelled within 5 business days, but home delivery may continue for up to a further 5 business days (those of you in WA should allow up to 10 business days for deliveries to cease).
Oh, and we won’t charge you a cancellation fee.
Is my personal information secure?
News strives to ensure the security, integrity and privacy of the personally identifiable information of our customers. To read about how we take care of your personal information, please read our privacy policy.
How can I contact Customer Support?
If you need to get in touch, you can send us an email – just use the email enquiry form in My Account, you’ll find it under “Contact Us & Help” – or ring Customer Support on 1300 MY NEWS (1300 696 397).
Registered Access
What if I forget my log in details?
No worries. First just check that you’re using the same email address and password you used to register. (Remember, your log in details are case sensitive.) If you’ve forgotten the email address you used, simply call Customer Support on 1300 MY NEWS (1300 696 397).
If you’ve forgotten one of your social account passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to get in touch with them directly.
If you have forgotten your password, you can reset it from any login screen. We’ll send you an email with a temporary password, which you’ll need to update when you use it to log in.
You can also update your password any time you like. Just visit the My Details section of My Account.
What should I do if I’ve forgotten my Facebook, Twitter, LinkedIn or Google+ account password?
If you’ve forgotten one of your social account passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to get in touch with them directly.
In the meantime you can always log in with your News Account email and password.
Are my log in details the same no matter what device I’m using?
If you use your News Account to log in, your email and password will be the same across all devices.
Facebook, Twitter, LinkedIn or Google+ log ins will be the same across all devices.
Why am I having trouble viewing videos?
To be able to play some videos, you may need to install Flashplayer.
Subscribers should also note, certain FOX SPORTS video content is only viewable within Australia.
Home Delivery
What happens if I’m out of the home delivery area?
If that’s not an option, you can always access the very best in news, sport, lifestyle, business and entertainment, 24 hours a day, on all of your connected devices (a maximum of 7 devices can be logged into the same account at any one time). Otherwise, we can give you a refund. If we can’t reach you within 10 days of your start date, we’ll cancel your subscription and you’ll get a refund too.
If, at any time after commencing your subscription, your Home Delivery service ceases to be available, we’ll go through the same process.
How long does it take for Home Delivery to start? It might take up to 10 business days before your first delivery arrives. But once delivery has activated, you’ll get the next edition hot off the press.
What happens if I move to a new address?
If a home delivery service exists at your new address, this shouldn’t be a problem. Just notify us at least 5 business days before your first redirection (if you’re in WA, please allow 10 business days).
Can I redirect my delivery temporarily or deliver to more than one address? Unfortunately we can’t arrange a temporary redirect or arrange delivery to multiple addresses. But you can always put your deliveries on hold if you’re headed on holiday.
If I’m away from home for a while, can I put my home delivery on hold? You sure can. Just request a delivery suspension online through the ‘My Subscriptions’ section in ‘My Account’.
If you’d like a hand with this, give Customer Support a call on 1300 MY NEWS (1300 69 63 97).
What happens to my billing during the suspension?
We’ll extend your subscription for the amount of time you put it on hold and you won’t be charged during the period of the suspension. You might also be able to access digital content while your home delivery is on hold. Bonus!
What do I do if I have a problem with my newspaper Home Delivery?
Simple, just jump on the phone to Customer Support on 1300 MY NEWS (1300 69 63 97) and they’ll do their best to get it sorted.
Customer Support and Log In
How can I contact Customer Support?
If you need to get in touch, you can send us an email – just use the email enquiry form in My Account, you’ll find it under “Contact Us & Help” – or ring Customer Support on 1300 MY NEWS (1300 696 397).
Are my log in details the same no matter what device I’m using?
If you use your News Account to log in, your email and password will be the same across all devices.
Facebook, Twitter, LinkedIn or Google+ log-ins will be the same across all devices.
What should I do if I’ve forgotten my Facebook, Twitter, LinkedIn or Google+ account password?
If you’ve forgotten one of your social account passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to get in touch with them directly.
In the meantime you can always log in with your News Account email and password.
Where can I update my subscription details?
Visit My Account to view your subscription, update your personal details, credit card details and change your password.
It’s easy to get there from any page of the website or mobile site.
Social network features
Why would I log in with my Social Network and can I link it to my News account?
With social logins there is one less password to remember, plus you can switch seamlessly between sites in our network. If we see that you already have a News Account, we’ll suggest that you link this to your social login. This means that you can use a single login to use the social features and to access everything included in your subscription.
Your News Account password is in the confirmation email you received when you registered the first time with news, or you can reset it anytime using the “forgotten password” link on login pages.
What is the Activity Bar?
At the top of every story page, you’ll see the Activity Bar – here you can see the stories your friends are reading and your recent activity.
We’ll only share stories you read with your contacts when they visit sites on our network.
We’ll never post to your Social Network without your permission.
What does the Activity On/Off toggle do?
When you switch the Activity toggle to ‘On’, you can discover all the best in news and entertainment with your friends – stories you read will be shared with your friends and they’ll share stories with you too.
You can turn off your activity at any time, but you’ll still be able to see what your friends are reading as long as their activity is still turned on.
What will I see under ‘Your recent activity’?
This is a bit like a browser history, so you can check back on stories you’ve recently read or shared. We’ll only keep these for 48 hours, so remember to share your favourites.
How do I see what my friends are reading and sharing?
If any of your friends from your social network are registered with us, you’ll be able to see what they’re up to on our sites – as long as their Activity toggle is turned on.
I don’t want my friends to see everything I’m reading and sharing, can I hide this?
You can always hide your activity from your friends if you like. Simply flip the ‘Activity’ toggle to ‘Off’. Remember, your friends won’t be able to see what you’re up to, but you’ll still be able to see what they’re doing as long as they still have their Activity turned ‘On’
I just shared a story and changed my mind, can I un-share it?
Don’t worry, it’s easy to delete your shares, it just takes a couple of steps. To delete the event from your activity, just use the dropdown menu under “Your Activity”. You’ll then need to head over to whichever Social Network you shared on to delete the post from that account directly.
How do I manage my social accounts with my News Account?
You’ll find everything you need in the ‘My Social Accounts’ tab of My Account. Link up your News Account with your social networks to choose your favourite profile pic, share your activity (or go dark, if you want.) and view your connected friends’ activity. Active connections are shown, so simply pick any new network you want to link up, or disconnect any network you no longer want linked.
How will News use the information that I provide when I sign up?
Our Privacy Policy includes important information about our collection, use and disclosure of your personal information (including to provide you with targeted advertising based on your online activities). It explains that if you do not provide us with information we have requested from you, we may not be able to provide you with the goods and services you require. It also explains how you can access or seek correction of your personal information, how you can complain about a breach of the Australian Privacy Principles and how we will deal with a complaint of that nature.
Do I have to log in every time?
As long as you haven’t clicked ‘Log Out’, once you initially log in to our sites using your Social Network account you will automatically remain logged in as long as you are using the same computer and web browser (for up to 60 days for Facebook and 90 days for Twitter, LinkedIn and Google+)
How do I log out of the PerthNow site?
To log out of the PerthNow site simply click your username at the top of the page on the left hand side. You will then see a dropdown list with the option to “Log Out”
If I log out of the website am I logged out of the Social Network site as well?
If you are logged in with Facebook you will automatically be logged out of your Facebook account when you log out of the site. If you are logged in with your Twitter, LinkedIn or Google+ account you won’t be, you will have to log out of each of the Social Network sites should you choose to.
I’m a PerthNow registered user. How do I link my Social Network account to it?
Simply go to My Account and go to the ‘Link My Social Accounts’ section. Once you’ve picked the social network you want to link up, click connect and follow the prompts.
Can I have more than one Social Network account connected to my News Account?
Of course. In the ‘My Social Accounts’ section of My Account, you can choose any additional networks you wish to link up.
How do I disconnect an individual Social Network account?
Disconnect any of your social networks from your News Account by selecting “Disconnect” in My Social Accounts.
Of course, disconnecting one of your social networks from your News Account will not delete your entire social account.
What happens if I disconnect all my Social Network accounts from my News Account?
You’ll just need to login with your News Account email address and password. You also won’t be able to access any of the social features on the network.
Can I change my profile image?
In My Account you can pick the social profile pic you want used or go with our default image.
I have 2 Facebook accounts (or 2 Twitter or 2 LinkedIn or 2 Google+ accounts) how do I connect both of them in My Account?
Unfortunately you can only have one Facebook account connected at any one time (or one Twitter or one LinkedIn or one Google+).
I previously registered on the website with my Social Network account (with one email address) and then I accidently registered another different Social Network account using a different email address. I have entitlements on both of the accounts, how do I merge these accounts?
While we can’t merge your accounts for you, but here’s what you can do:
- Log into your News Account, head over to My Account and disconnect the social network that’s linked up, then log out.
- Next, log into the other News Account, go into My Account and link up the correct social network account.
