Last updated: November 18, 2016

How do I redeem my complimentary subscription to The Wall Street Journal?

As a digital subscriber to The Australian you can enjoy unlimited digital access to The Wall Street Journal.

To set up your complimentary subscription to The Wall Street Journal follow the steps below;

1. Go to My Account page
2. Click Manage
3. Find your code in The Wall Street Journal Subscription section and click Redeem

You have full digital access to every article on wsj.com, mobile and tablet app editions and Today’s Paper, the digital version of the day’s print edition from US, Europe and Asia.

Am I eligible to a complimentary digital subscription to The Wall Street Journal?

Paying subscribers to any of the following subscriptions from The Australian are eligible for digital access to The Wall Street Journal;

· Digital Membership
· Digital Membership & Weekend Delivery
· Digital Membership & 6 Day Delivery
· Group or Corporate Digital Subscriptions
· Subscribers to the iPad App of who registered through that app for cross-device access to the associated The Australian website

My unique code for a digital subscription to The Wall Street Journal doesn’t work?

If you are having trouble redeeming your subscription to wsj.com via the code and link provided in My Account, please contact Customer Support on 1300 MY NEWS (1300 696 397).

I am having trouble accessing wsj.com, who do I contact?

If you have signed up to wsj.com and are having trouble accessing the site you can contact The Wall Street Journal via Customer Centre click here (https://customercenter.wsj.com/public/view/contactinformation.html) or calling Australia toll free 0011 8000 322 8482 Monday – Friday: 9am to 5.30pm HKT

How can I contact customer support?

Customer support details can be found on the Contact Us page.

How can I provide feedback?

Feedback can be submitted via the Feedback page.

How can I get in touch with specific editors or bureaus?

Contact details can be found on the Editorial Contacts page.

Where can I find out more about becoming a subscriber?

For all subscription-related information, please go to the Offers page.

Why do I have to log in with a username and password?

The combination of your username and password will identify you and allow you to securely access and manage your subscriptions online using My Account.

What should I do if I forget my username and password?

Your username is the email address you entered when you created your account. If you have forgotten the email address you provided in your account details please contact customer service at 1300 MY NEWS (1300 696 397).

If you have forgotten your password, you can click the “Forget your password” link  on the login page or click here and enter your email address to have your password reset. You will then receive an email with a new temporary password.

Why can’t I login?

To be able to login, your browser needs to accept cookies. Please check browser settings to make sure your cookies are accepted.

Where can I check and amend my subscription details?

You can check and amend your subscription details in My Account page.

Social network features

Why would I log in with my Social Network and can I link it to my digital subscription?

With social logins there is one less password to remember, plus you can switch seamlessly between sites in our network. If we see that you already have a digital subscription, we’ll suggest that you link this to your social login. This means that you can use a single login to use the social features and to access everything included in your news+ subscription except for the iPad applications, where you need to use your email address and news+ password

Your news+ password is in the confirmation email you received when you registered the first time with news, or you can reset it anytime using the “forgotten password” link on login pages.

How do I manage my social accounts with news+?

You’ll find everything you need in the ‘My Social Accounts’ tab of My Account. Link up your digital subscription with your social networks to choose your favourite profile pic.  Pick any new network you want to link up, or disconnect any network you no longer want linked.

How will News use the information that I provide when I sign up?

The personal information you provide when signing up for News will remain strictly private and confidential.  News will never make public any information you provide us. You can find a list of the basic personal information taken from each of the Social Networks in our Privacy Policy. To view the Privacy Policy, click here.

Do I have to log in every time?

As long as you haven’t clicked ‘Log Out’, once you initially log in to news+ using your Social Network account you will automatically remain logged in as long as you are using the same computer and web browser (for up to 60 days for Facebook and 90 days for Twitter, LinkedIn and Google+)

How do I log out of the news+ site?

To log out of the news+ site simply click your username at the top of the news+ page on the left hand side. You will then see a dropdown list with the option to “Log Out”

If I log out of the news+ site am I logged out of the Social Network site as well?

If you are logged in with Facebook you will automatically be logged out of your Facebook account when you log out of the news+ site. If you are logged in with your Twitter, LinkedIn or Google+ account you won’t be, you will have to log out of each of the Social Network sites should you choose to

I have a news+ subscription, how do I link my Social Network account to it?

Simply go to My Account and go to the ‘Link My Social Accounts’ section. Once you’ve picked the social network you want to link up, click connect and follow the prompts.

Can I have more than one Social Network account connected to my digital subscription?

Of course. In the ‘My Social Accounts’ section of My Account, you can choose any additional networks you wish to link up.

I want to ‘Share’ to my Google+ account how do I do this?

You can +1 an article, but unfortunately you can’t share to Google+; you can only ‘Share’ to Facebook, Twitter and LinkedIn. Don’t forget, a gmail account is not a Google+ account.

How do I disconnect an individual Social Network account?

Disconnect any of your social networks from your digital subscription by selecting “Disconnect” in My Social Accounts.

Of course, disconnecting one of your social networks from your digital subscription will not delete your entire social account.

What happens if I disconnect all my Social Network accounts?

You’ll just need to login with your email address and password. You also won’t be able to access any of the social features on the network.

How do I select the profile image I want to display on the news+ site?

No need – your social profile pic will become your news+ profile pic when you sign up.

Can I change my profile image?

Absolutely – in My Social Accounts, go to “my image”. You can pick the social profile pic you want used on news+ or go with our default image.

I have 2 Facebook accounts (or 2 Twitter or 2 LinkedIn or 2 Google+ accounts) how do I connect both of them in My Account?

Unfortunately you can only have one Facebook account connected at any one time (or one Twitter or one LinkedIn or one Google+).

I previously registered on the news+ site with my Social Network account (with one email address) and then I accidently registered another different Social Network account using a different email address. I have entitlements on both of the accounts, how do I merge these accounts?
While we can’t merge your accounts for you, but here’s what you can do:

 

            1. Log into your digital subscription, head over to My Account and disconnect the social network that’s linked up, then log out.
            2. Next, log into the other digital subscription, go into My Account and link up the correct social network account.

 

Share on Twitter, LinkedIn, Facebook and Google+

The “Share” menu on the website provides links to Twitter, LinkedIn, Facebook, Google +, and email. Share links to The Australian articles, galleries and videos with colleagues and friends.

To share a story on Twitter or Facebook, click “Tweet”, “Recommend”, or “G+1” at the top of the article, and then login to share a link through your account.

Share options are also available on the mobile site and tablet. Look out for the ‘share’ symbols.

How can I contact customer support?

Customer support details can be found on the Contact Us page.

I commented on a story, why was it not published?

Comments on The Australian are moderated before publication.

The guidelines below are used to determine whether a comment is suitable for publication. Moderators may also decline comments which do adhere to these guidelines but which may for some other reason be inappropriate for publication. This decision is at the discretion of the moderator.

We reserve the right to refuse:

            • Anything defamatory, racist, sexist, homophobic, or anything prejudiced against any religion, ethnicity, age, or disability
            • Anything which is inflammatory and which will not positively further debate
            • Anything which is inappropriate for publication for legal reasons
            • Comments in capital letters, or mostly in caps
            • Name-calling, when not in context of the article
            • Anything containing swear words, including words with numbers or symbols in place of letters
            • Any personal attack on the author, other readers, or gratuitous criticism of other comments
            • Criticism of Newscorp, our articles and writers is acknowledged, but any persistent misrepresentation of Newscorp will not be published
            • Comments that are off-topic
            • Anything that advertises, promotes or solicits any goods or services for commercial purposes
            • Anything that contains personal details including addresses and contact numbers
            • Any duplicate comments – do not submit a comment more than once. The system automatically refuses any comment which has already been received
            • Comments that include URLs or links off to third party videos or websites
            • Other things which may lead to a comment being deleted, at the discretion of the moderator:
            • Poor spelling and grammar
            • Comments that are overly long

Why can’t I access The Australian or The Weekend Australian Digital Print Edition on the Press Reader website or app?

The Australian or The Weekend Australian Digital Print Editions are no longer available via the Press Reader website and app. You can still access your favourite sections on any device with the Digital Print Edition by subscribing to The Australian. View our great value subscription packages here .

How can I suspend my paper delivery if I am not home?

If you’re going to be away from home for a while, you can put your paper delivery on hold.
You are able to request a delivery suspension online through the ‘My Account’ section and under ‘My Subscriptions’ select ‘Suspend Paper Delivery’.
Please allow up to 3 business days for your newspaper suspension to take effect. Your subscription will be extended and you won’t be charged during the period of suspension.
Alternatively, you can contact 1300 MY NEWS (1300 696 397).

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