ABC is changing to HD

ABC is upgrading to a high definition (HD) service. The new HD upgrade channel is called ABC HD.

HD is a digital TV broadcasting format that provides a higher quality of image resolution than your standard analogue or digital formats. HD provides a sharper picture.

In December, ABC’s main TV channel will be available in the upgraded HD and if you have a recent model HD TV set – with MPEG-4 functionality, you’ll be able to access ABC HD on channel 20.

ABC News 24 will convert from its current HD format to standard definition (SD), at the same time.

Don’t worry if you don’t have one of the newer HD TV sets, as ABC will still be available on channel 2 or 21.

The beauty of HD is that it offers a sharper picture quality and if you have a HD MPEG-4 compatible TV set, why wouldn’t you take advantage of this optimum picture quality? It’s available on channel 20.

Only the ABC main channel will be available in High Definition as an additional channel (on channel 20). All other ABC channels continue to be available on their usual channel numbers so you can still access them all.

As part of this update we have changed ABC News 24 to a standard definition playout. This remains on channel 24, but because it converted from the old HD to SD, some viewers who previously couldn’t access it will now be able to do so.

No.

No, they are all remaining the same.

ABC stays on 2 and 21 and stays in standard definition format.

ABC HD is new on 20 in the new HD (MPEG-4) format

ABC2 stays on 22 and stays in standard definition format.

ABC ME stays on 23 and stays in standard definition format.

ABC News 24 stays on 24 and will now be in standard definition format.

Once launched, If your television is HD MPEG-4 compatible, you should be able to receive ABC HD.

If your HD TV auto tunes, once HD launches, you may receive a message on your TV. If this happens select OK. Then you should be able to go to channel 20 and watch ABC HD.

If your HD TV doesn’t auto tune, you will have to manually retune your HD TV.

If you retune and you still can’t see ABC HD, it probably means you either don’t have an HD TV, or an MPEG-4 compatible television set (some of the older TV sets are only MPEG-2 compatible).

If you don’t have a compatible TV, you will be able to see ABC News 24 now, as it has converted from HD to standard definition.

You may need to retune your TV to get ABC HD.

All TVs are different. Your TV instruction manual will give you specific instructions on how to retune.

Usually it’s as simple as the following process:

• Turn on your TV
• On the TV remote control, click on the MENU button
• On your TV screen look for the SET UP, CONFIGURATION or TUNING option and select it
• Then look for AUTO TUNE or RESCAN option and select it. Then wait for it to fully initiate
• The retune process should take about 4 – 5 minutes to scan for all available channels

After the retune, you will find all ABC channels in the same place, but you should additionally find ABC HD when you go to channel 20.

If channel 20 isn’t appearing or appears faulty (audio only), it means your TV isn’t HD MPEG-4 compatible.

You can get ABC HD if your TV set is MPEG-4 and HD compatible.

Most TV sets, set top boxes, PVRs and Freeview devices purchased from 2009 onwards will be compatible.

Those bought before 2009 may not be HD and/or MPEG4 compatible. If you are unsure if your current TV supports HD MPEG-4, please refer to your TV manual or contact the customer care line for your specific TV set.

Non-HD compatible TVs will continue to receive ABC in SD (standard definition) on channel 2 or 21 as usual. You will also be able to see ABC News 24 on channel 24.

Yes, ABC HD simulcasts the same content as ABC SD, including captions.

ABC News 24 is HD broadcast using MPEG-2, where the new ABC HD will be an upgrade to the HD and uses MPEG-4. If you can see ABC News 24 before the change, but can’t see ABC HD on channel 20 after retuning your television, this probably means that your TV is not MPEG-4 compatible.

All materials delivered to the ABC in HD will be broadcast in HD. Some of the older shows (pre dating HD, will not be available in HD). Also our news services are not in HD.

At this stage ABC HD will be available for cable customers only. It will be on FOXTEL channel number 202.

If you don’t find the answers you need here, you can also call the customer help line for your brand of TV – most common brand contact details are listed below. Be sure to ask them if your TV is HD MPEG-4 compatible and then ask them for help on how to re-tune your HD TV to be able to receive ABC HD.

Samsung Customer Help PH 1300 362 603 or web chat http://livechat.support.samsung.com/Customer_new/AU

Sony TV Customer Help PH 1300 13 7669 or web chat http://www.sony.com.au/webchat

LG Customer Help PH 1300 54 2273 or email/web chat http://www.lg.com/au/support/contact/chat-email

Panasonic Customer Help PH 132 600 or to email http://pau.panasonic.com.au/support/contact-us

Phillips Customer Help PH 1300 886 649 or to email https://www.philips.com.au/c-w/support-home/support-contact-page.html

TEAC Customer Help PH 1300 55 33 15 or email support@teac.com.au

SONIQ Customer Help PH 1300 765 663 or email support@soniq.com

Hitachi Customer Help PH 02 9888 4100 or email custserv@hitachi.com.au