My Cloud
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My Cloud
The newly redesigned My Cloud app makes sharing a lot easier. With the introduction of private sharing, you have total control over the sharing experience. The new Auto Backup feature helps preserve the memories on your mobile device. The My Cloud app also integrates with other cloud services, providing a centralized location for all your content.
My Cloud… Save everything. Access anywhere.
Supported cloud services:
· Dropbox
· Google Drive
· OneDrive
The newly redesigned My Cloud app makes sharing a lot easier. With the introduction of private sharing, you have total control over the sharing experience. The new Auto Backup feature helps preserve the memories on your mobile device. The My Cloud app also integrates with other cloud services, providing a centralized location for all your content.
My Cloud… Save everything. Access anywhere.
Supported cloud services:
· Dropbox
· Google Drive
· OneDrive
This app works with all WD cloud storage products as well as My Passport Wireless.
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My review
Review from
Reviews
3.8
21,630 total
5 9,972
4 4,815
3 2,453
2 1,451
1 2,939
Stephen Walkden
Brilliant I ain't picky and it does the job. 5 stars from me. If I was being picky then improvements to streaming to the chromecast could be made. The chromecast is the real one at fault for not supporting a few file types but other streaming apps run their own server to transcode these file types for it to then work through the chromecast. This would be a great update if you added it
Christopher ONeill
403 update still does not work I do like WD products but this app only connects when on my home network. Away from home still get "error 403 do not have permission" Don't understand it worked for years fine with my WD My Book Live but never with my WD EX2, however this update now both my drives cannot be accessed away from home. Please sort it WD.
JJ Meehan
My Cloud Excellent, Fantastic, WORLD CLASS, BEST IN CLOUD APPS. My WD cloud is all the above and more. I have 2 units (4 & 6 TB) which hold all of my Home Photos and Videos plus over 1,500 movies aand TV Shows. They only thing I wish is that they still made the WD Live.
Anthony Lochson
Works Well Enough Difficult to transfer files between phone and MyCloud device within the app. It can be done but it is not intuitive at all. Needs playlist support for playing music on the go. Fix these things and it would be 5 stars.
Pourya K
Poorly designed app. A real disappointment Even a simple task of uploading a picture from ur gallary to your cloud is not possible. Dropbox is at least 10000 times better. Wd should hire dropbox programmers to write a program for WD.
Jeffrey Dan
Has lots of bugs It's okay bc I can access my stuff but backing up photos and videos doesn't seem to work. Kinda sucks.
User reviews
Brilliant I ain't picky and it does the job. 5 stars from me. If I was being picky then improvements to streaming to the chromecast could be made. The chromecast is the real one at fault for not supporting a few file types but other streaming apps run their own server to transcode these file types for it to then work through the chromecast. This would be a great update if you added it
403 update still does not work I do like WD products but this app only connects when on my home network. Away from home still get "error 403 do not have permission" Don't understand it worked for years fine with my WD My Book Live but never with my WD EX2, however this update now both my drives cannot be accessed away from home. Please sort it WD.
Western Digital Technologies, Inc. October 12, 2016
Hey Christopher,
There appears to be a potential issue with your router’s firewall and port forwarding.
http://bit.ly/2dmkFhL
Please get in touch with our My Cloud Support with reference to this case number for direct assistance.
Support Case Number: 101216-11470970
Need Help? Please contact us at 1(855) 556-5117. My Cloud Excellent, Fantastic, WORLD CLASS, BEST IN CLOUD APPS. My WD cloud is all the above and more. I have 2 units (4 & 6 TB) which hold all of my Home Photos and Videos plus over 1,500 movies aand TV Shows. They only thing I wish is that they still made the WD Live.
Works Well Enough Difficult to transfer files between phone and MyCloud device within the app. It can be done but it is not intuitive at all. Needs playlist support for playing music on the go. Fix these things and it would be 5 stars.
Western Digital Technologies, Inc. October 12, 2016
Hello Anthony,
Your feature request and suggestion for improved functionality will be forwarded to our Development Team.
If you need any help with the App or your drive, you can reach us below and mention the case number for your review.
Support Case Number: 101216-11470980
Need Help? Please contact us at 1(855) 556-5117. Poorly designed app. A real disappointment Even a simple task of uploading a picture from ur gallary to your cloud is not possible. Dropbox is at least 10000 times better. Wd should hire dropbox programmers to write a program for WD.
Western Digital Technologies, Inc. October 12, 2016
Greetings Pourya,
If you experience issues with remote connections, your router may need port forwarding setup for the My Cloud.
http://bit.ly/2dmkFhL
Call us below and reference the case number for assistance.
Support Case Number: 101216-11470159
Need Help? Please contact us at 1(855) 556-5117. Has lots of bugs It's okay bc I can access my stuff but backing up photos and videos doesn't seem to work. Kinda sucks.
Works great, but... Awesome app, I can access all my files from anywhere I am, and I haven't had any glitches. Only thing that boothers me is that the screen doesn't rotate, please add this function soon
Please implement these suggestions if possible (1) Fingerprint security. (2) Favourites section of photos, audio and videos, or a totally different favorites section to give quick access to any file in our drive. (3) Quick select photos by swiping like Google photos. (4) It'll be super awesome if you can make a full phone backup feature in this App! I really hope you can do it!
Sorry but.. 1 star for the app since it syncs when connected to Internet. But when myCloud is not connected to Internet, I'm not even able to access it in my local network! So this means in any case the only way to access myCloud is over the wd server login, and this means you are always accessing my Data! Sorry, not the way I'd call it MYwdcloud than rather onlyYOURcloud...
Great, except... ... none of my android devices can connect since the most recent update. Constant hanging and 503 error - whatever that means. Kind of a waste of time if I can't connect to it...
Western Digital Technologies, Inc. October 13, 2016
Hello Claire,
Pleas uninstall and reinstall the App to see if that helps out.
http://bit.ly/2cQQtq9
We can assist you further by contacting us below with reference to the case for your review.
Support Case Number: 101316-11474186
Need Help? Please contact us at 1(855) 556-5117. Good app overall. It's a good app to make sure your stuff is always backed up right away and you can access it anytime or provide a private link to someone if you wanted to share a file or video without using up your own data. Could use some updates to improve a few things but I can't complain overall I'm happy with it but could be better
Useless I bought a wd 8tb nas over a year ago and since then this app is not able to do copying folders from nas to phone. I've used the 'download', 'copy' and 'save to sd card' buttons, there's no user guide and I have no idea what the difference between these 3 buttons are. I've also tried this on multiple devices but all have the same problem.
PROBLEMS... The device itself is great... although there is a problem where all my videos will not display on my cloud or my Dropbox... it says there are 270 videos in the folder although only 90 will display and the others will not display. Also the videos take very long to load even though I have exceptional Internet... Western Digital please resolve this problem it will be highly appreciated.
Western Digital Technologies, Inc. October 7, 2016
Hey Ruman,
You could benefit from a fresh installation of the My Cloud App.
http://bit.ly/2cQQtq9
If the issue continues, we can help you further by contacting us below and mentioning the case number for this review.
Support Case Number: 100716-11455819
Need Help? Please contact us at 1(855) 556-5117 Love my personal cloud I have two phones, two laptops and three desktops (one at work) backed up on my EX2. Works like a champ! Had one disk go bad about a year ago. Received an email that it was toast. Ordered a new 3Tb Red drive, installed it, rebuilt the array and off it went. Coming up on five years now. The app is great!! I have it backing up photos, messages and apps. Doesn't skip a beat.. .. .. ..
No problem at all Working as it should just have to know how to, first I thought by reading some bad reviews it might not but there is no problem at all with moving files where ever I am home or away also sharing. Now I use it as my personal backup when I need to without any hiccup.....
Slow I can't figure out to view my files on my cloud from this app. It just constantly says it is loading. Why is it thing so long? This whole WD Cloud is not user friendly at all. I only use it because it was a gift. I got rid of Dropbox and stopped paying the monthly fee. I think I've made a mistake because dropbox is so easy to use and super fast! This wd cloud make me want to pull my hair out.
Western Digital Technologies, Inc. October 11, 2016
Hi Amanda,
It is important that the drive is running the latest firmware, and that your router has port forwarding setup properly.
http://bit.ly/2cODbdd
http://bit.ly/2dmkFhL
We can assist you on this when you call and mention the case number below.
Support Case Number: 101116-11466779
Need Help? Please contact us at 1(855) 556-5117. It's OK but could do with some work Why can't you select multiple files to transfer from your phone to cloud drive? It's annoying having to do them one by one. You can do it if the files are in the same folder but not if they are in different folders on your phone
Western Digital Technologies, Inc. October 11, 2016
Hey Steve,
You can select multiple files by long-pressing the first file and then selecting subsequent files.
If this doesn’t address your concerns, please follow-up with us below and bring the case number for your review to the attention of our staff.
Support Case Number: 101116-11466917
Need Help? Please contact us at 1(855) 556-5117. Great app UI still requires some tweaking IMO, an option to change the view without having to view all photos for example, but all round easy to use and does what it says on the tin.
Cannot move files Why there is no option to move or copy files/folders to another folder? It's a basic functionality, to arrange my files as I want them.
Western Digital Technologies, Inc. October 14, 2016
Hi Igor,
Your suggestion for a feature request regarding organizing files will be forwarded to our Development Team.
We created a case for you below, referencing this review, to assist you further.
You can contact us and reference the support case number below.
Case Number: 101416-11476496
Need Help? Please contact us at 1(855) 556-5117 Update screwed it up So whatever they did in a recent update worked. Things are back to normal. Really love this app.
Works but annoying If you could make it so after streaming a movie it doesn't go all way back to folder selection every time that'd be great worthy of 5 stars as that's the only downfall I see.
Western Digital Technologies, Inc. October 11, 2016
Hello Jason,
We will be sure to forward your suggestion as a feature request to our Product Development Team.
Should you need any assistance with the App or your drive, get in touch with us and mention the case number reference to your review.
Support Case Number: 101116-11466801
Need Help? Please contact us at 1(855) 556-5117 Error after error Sometimes (once a day) it works great, but most of the time i keep getting 3 different errors, no connection, drive offline, network error..i rather use ftp, then this crappie code
Western Digital Technologies, Inc. October 10, 2016
Hello Pete,
There could be an issue related to port forwarding on your router and drive.
http://bit.ly/2dmkFhL
Please contact us and mention the case number for your review so we can help directly.
Support Case Number: 101016-11462714
Need Help? Please contact us at 1(855) 556-5117 Good except auto sync The app has many good features but auto sync has problems. I would like to use it to sync with the my wd NAS but it keeps trying to download files that I've long since deleted. I've tried uninstalling the app and using es file explorer to remove the remaining folders and rebuilding the wd2go database on the NAS. However, it still somehow remembers the old files and tried to download them. I am getting hundreds of 404 invalid request errors. Also it isn't downloading new files that I've added to the NAS. :(
Easy use and access everywhere with all assigned devices and computers. And it's My Cloud not a company, so I'm in charge with no extra charges.
Big fan I love this app app at the access that allows me to My Cloud. As a realtor access to documents are crucial and this app has saved me tons of frustration more than once.
Bad update LGG4 I cannot upload on my phone i cant access storage as clicking it nothing happens. Update: new version fix the issue
Western Digital Technologies, Inc. September 21, 2016
Hello Ryan,
We have discovered an installation issue that may occur with Google Play Services 8.1 and above. We are testing a solution for this issue and plan to have an update available soon.
Need Help? You can contact us and reference the support case number below.
Case Number: 092016-11403197
Please contact us at 1(855) 556-5117 Easy to manage Very nice app and works perfectly as cloud. Unfortunately upload speed is only 8mbps and sometimes cloud service is not able to download thumbnails of images, which is a disaster.
It's getting better each release The early versions were horrible...however the company is clearly committed to creating a quality app because each version is leaps and bounds better than the previous.
Bugs are fixed! I sometimes had trouble streaming because of buffering along with other little bugs but this latest version has them all worked out and it works so well! It does what I expected it to do and more.
Backup micro-management Why am I restricted to backing my device up to the public share? Why can't I select the location?
Western Digital Technologies, Inc. October 7, 2016
Hi Jason,
This is a feature request acknowledged by our Product Development Team, but we will alert them to your post as well.
Contact us and mention the case number below for any further questions you may have.
Support Case Number: 100716-11457547
Need Help? Please contact us at 1(855) 556-5117 Gives options to cast to Chromecast Gives options to cast to Chromecast but will not connect when I'm already connected or not connected to my Chromecast device. Gives message to try again
Western Digital Technologies, Inc. October 5, 2016
Hi Christopher,
We advise uninstalling and reinstalling the App for troubleshooting purposes. http://bit.ly/2cQQtq9
Contact us with mention of the case number created for this review if the issue persists.
Support Case Number: 100516-11449411
Need Help? Please contact us at 1(855) 556-5117 Update fixes errors I had permission errors and problems with playback of files, the update resolved my issues.
Western Digital Technologies, Inc. August 11, 2016
Hi Sky,
This could be related to a file or media player issue. We would like to work with you directly in order to gather more info and provide a good outcome.
You can contact us and reference the support case number we created for you below.
Case Number: 081116-11277670
Please contact us at 1(855) 556-5117 Still the best One thing tho I wish they add the feature of a player that plays everything in the cloud
Install and let it work Automatic synchronization whenever on WiFi, anywhere. It's kind of amazing that your media finds its way home with no set-up. Just sign in.
Great way to store your files Been using the app for about a year and i love it. Running a home business with this is so nice! I can access all my files from any computer or device, even if im out of the house and meet a potential client i can show them my protfolio that is saved on my cloud... great job.
Best kept secret Who needs subscriptions to Google or Apple for their cloud services when you can have your own? I've been using this app for about 3 years with the 4tb My Cloud and it's been as solid as I ever could have hoped for. I can access everything from anywhere. Definitely a must for people with limited storage options.
A feature away from perfection..... EDIT: WD has confirmed that only pictures and videos are synced from mobile devices at this time. I really hope they add a feature where all file types are able to be synced across all platforms. This will benefit many who need cloud access for work or school.
Western Digital Technologies, Inc. October 10, 2016
Hello Eric,
The App can only backup your pictures from the phone to the drive at this time.
Your feature request will be forwarded to our development team.
Get in touch with us below and mention the case number if we can be of any assistance.
Support Case Number: 101016-11464742
Need Help? Please contact us at 1(855) 556-5117 My Cloud Excellent service for accessing my data through out the world. With the ability to always upload your photos without thinking has saved my skin several times. Would like to connect to fire stick and my netgear router where can I get the info please.
Indispensable for work and play! Great App for work and education. It eclipse all those cloud apps out there. It is now the only cloud app that we rely on for work and cohabitation. Thank you for your amazing work!
Some challenges sharing files While I don't share files often, it has not as easy and straightforward to share files and folders as Dropbox.
Western Digital Technologies, Inc. October 14, 2016
Hi Kendrick,
Sharing files can be accomplished by a long press on the file to share, select the share icon from the menu bar. Select Share Link or Share a private link. Select method to send the link.
You can contact us and reference the support case number below.
Case Number: 101416-11476496
Need Help? Please contact us at 1(855) 556-5117 Review deleted
What's New
- Resolved Error 403 - User does not have Permission
- Resolved issue of unable to set backup folders on Android L+
- Material UI design improvements
- Resolve support for Chinese-Taiwan locale
- Resolve Auto Backup SD card data stored on Samsung Galaxy S7 & Marshmallow 6.0.1
Additional information
Updated
October 10, 2016
Size
26M
Installs
1,000,000 - 5,000,000
Current Version
4.4.7.2
Requires Android
4.0 and up
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Western Digital Technologies, Inc.