Changing Employment Service Providers is a very important right of unemployed workers. If your employment service provider refuses to fulfill their obligations towards you, requesting a transfer to another provider can be an effective way to ensure you receive the appropriate treatment.
If you believe you have a valid reason to transfer, the AUWU recommend you request a transfer by calling the the Department of Employment Customer Service Line on 1800 805 260 (free call from landlines).
Alternatively, you can download a transfer by agreement form here. You will have to sign and submit this form (either physically or via email) to both your current job agency, and the job agency you want to transfer to.
Before you try and organise your transfer, click here to search for job agencies in your area to find one close to you.
According to the law, you can transfer in the following five circumstances:
1.5 Changing Providers Due to Change of Address
If you change address you and you become closer to another provider, you are within your rights to request a transfer:
A Stream Participant [Newstart recipient] may, at any time be transferred from the provider to another Employment Provider:
- by DHS or the Department, where the Stream Participant moves to a new location that is not within a reasonable distance of a Site of the Provider
Jobactive Deed 2015-2020, Section 81.1
When a Stream Participant notifies the Department of Human Services or their Employment Provider that they have changed their address, the Department’s IT Systems will determine whether the Stream Participant needs to be transferred.
The determination will be based on whether:
- the Stream Participant has moved to a new Employment Region
- the Stream Participant’s current Employment Provider has a Site that services their new address
- the Stream Participant has relocated to a remote location covered by the Remote Jobs and Communities Programme (not covered by this Guideline).
Note: Employment Provider Sites are mapped to postcodes in the Department’s IT Systems.
Where the Stream Participant changes their address and their current Employment Provider has a Site that services their new residential postcode, the Stream Participant will be automatically transferred to that Site (unless they are already connected to that Site).
Where the Stream Participant’s new address is not serviced by a Site of their current Employment Provider, the Department’s IT Systems will automatically transfer the Stream Participant to another Employment Provider in accordance with clause 81.1(a) of the Deed.
Note: Where the Stream Participant wishes to remain with their current Employment Provider, they can request a transfer back to a Site of their current Employment Provider in accordance with this Guideline.
Note: The exception to this transfer process is where a Stream Participant is subject to a Relocation Assistance to Take Up a Job Agreement. In this case the Stream Participant will not be transferred as a result of a change of address
Transfers Guideline, p. 2
1.5.1 Changing Providers by Agreement
Stream Participants may transfer to a new Employment Provider if their current Employment Provider, their proposed Employment Provider and the Stream Participant all agree to the transfer
A request for a transfer by agreement must be completed by both the current and proposed Employment Providers and the Stream Participant.
There are two options for lodgement:
- Lodgement on the Australian JobSearch website
- A request for a transfer by agreement can be lodged electronically via the Australian JobSearch website [call the JobSearch website on 13 62 68 for advise]
- The Stream Participant commences the process by lodging a request on the Australian JobSearch website. The Stream Participant’s request will first be sent to the proposed Employment Provider for agreement
- If the proposed Employment Provider agrees, the transfer request will be sent to the Stream Participant’s current Employment Provider.
If both Employment Providers agree, the Stream Participant will be automatically transferred. The current and proposed Employment Providers must action the request for a transfer by agreement within three business days of receiving the request otherwise the request will be automatically declined.
Note: If either the current or the proposed Employment Provider declines the request, the transfer will not be actioned and the reason will be entered into the online form. The form will then be sent to the Stream Participant.
- Lodgement through the Employment Services System (ESS)
A transfer by agreement request can also be lodged in the Department’s IT Systems using the Transfer by Agreement Form, which is available on the Provider Portal and the Department’s public website:
- When all parties agree and sign theTransfer by Agreement Form, the current Employment Provider must enter the details into the Department’s IT Systems to action the transfer. The current Employment Provider must retain a copy of the signed form
- Where either the current or the proposed Employment Provider declines the transfer request, they should be informed of the outcome of the request.
Note: Stream Participants with a current Level 3 Incident Report (refer to the Servicing Job Seekers with Challenging Behaviours Guideline) and Pre-release Prisoners cannot have their transfer completed through the Australian JobSearch website.
The Employment Provider of a Stream Participant with a current Level 3 Incident Report (including Pre-release Prisoners) must contact the Department’s Employment Systems Help Desk on 1300 305 520 to facilitate a transfer where agreement has been reached by all parties. Pre-release Prisoners will need to use the Transfer by Agreement Form which the current Employment Provider must lodge using ESS, as outlined above.
Transfers Guideline, p. 2-3
1.5.2 Changing Providers Due to Relationship Failure
A stream Participant may, at any time, be transferred from the Provider to another Employment Provider by the Department where the Department is satisfied that:
- The Stream Participant [Newstart recipient] will receive services that could better enhance their Employment prospects from the other Employment Provider; or
- The Stream Participant and the Provider are unable to achieve or maintain a reasonable and constructive servicing relationship, as determined by the Department
Jobactive Deed 2015-2020, 81.1 (b)
Where the Department determines that the relationship between the Employment Provider and the Stream Participant has broken down, the Department will transfer the Stream Participant to another Employment Provider (see clause 81.1(b) of the Deed) where one is available.
Stream Participant initiated request
Where a Stream Participant considers that it cannot maintain a reasonable and constructive relationship with their Employment Provider, they can contact the Department’s National Customer Service Line. A customer service officer will record the request and help to make the transfer where appropriate.
Employment Provider initiated request
Where an Employment Provider considers that it cannot maintain a reasonable and constructive servicing relationship with a Stream Participant, it can complete the Transfer Due to Relationship Failure Form and forward this to the Department’s National Customer Service Line for investigation. The Department will consider the request based on the evidence provided, including whether the Employment Provider has followed the process outlined in the Servicing Job Seekers with Challenging Behaviours Guideline.
Approval/transfer process
Where the Department’s National Customer Service Line approves a transfer due to relationship failure, it will select an alternative Employment Provider where one is available. In doing so it will take into account a range of factors, including Star Ratings and provider location, and facilitate the transfer of the Stream Participant. The Stream Participant will be sent a letter advising them of their new Employment Provider and the date and time of their next appointment.
Where the Department’s National Customer Service Line does not approve the transfer, it will notify the Employment Provider and/or the Stream Participant in writing. If the Employment Provider and/or Stream Participant are not satisfied with the outcome, they can request a review of the decision by notifying the Department’s National Customer Service Line in writing within 14 business days of the original decision.
Review process
Where the Employment Provider and/or Stream Participant request a review of the original decision, it will be undertaken by a Departmental officer who was not involved in the original approval process. In undertaking the review, the Departmental officer should consider whether the Employment Provider has applied the strategies outlined in the Servicing Job Seekers with Challenging Behaviours Guideline.
If the outcome of the review is that the request for transfer is approved, the Department’s National Customer Service Line will action the transfer using the process outlined earlier in this section.
Where the outcome of the review is that the request for transfer is not approved, the Employment Provider and/or Stream Participant will be notified in writing and the Employment Provider must continue to provide Services to the Stream Participant.
Transfers Guideline, p. 4
1.5.3 Changing Providers for Better Servicing
A stream Participant may, at any time, be transferred from the Provider to another Employment Provider by the Department where the Department is satisfied that:
- The Stream Participant [Newstart recipient] will receive services that could better enhance their Employment prospects from the other Employment Provider; or
- The Stream Participant and the Provider are unable to achieve or maintain a reasonable and constructive servicing relationship, as determined by the Department
Jobactive Deed 2015-2020, 81.1 (b)
Where a Stream Participant has demonstrated to the Department’s satisfaction that they will receive better Services from another Employment Provider, the Stream Participant may be transferred to that Employment Provider (see clause 81.1(b)).
To request a transfer, a Stream Participant may contact the Department’s National Customer Service Line, which will assess the request. Where the Department determines that the Stream Participant has demonstrated that they will receive better servicing from another Employment Provider, the Department will action the transfer. Where the Department does not agree to the request, the Stream Participant will be informed of the decision.
Transfers Guideline, p.4
1.5.4 Changing Providers Due to ‘Maximum Time with Provider’ Policy
A stream Participant may, at any time, be transferred from the Provider to another Employment Provider by the Department where:
- a Stream A Participant’s Period of Registration exceeds 24 months; or
- a Stream B Participant or Stream C Participant’s of Registration exceeds 36 months; and
- they remain unemployed
unless:
- the Stream Participant achieves an Employment Outcome, in which case the time under clause 81.1(d) (i) and (ii) runs from the date of the achievement of the Outcome; or
- there is no available Employment Provider in the relevant Employment Region for the Stream Participant to transfer to.
Jobactive Deed 2015-2020, 81.1 (d)
Additionally, please note that:
- The Period of Registration pauses for Suspensions
- Under the Maximum Time with Provider policy the term ‘remain unemployed’ means that the Employment Provider has not claimed a Full Outcome or Partial Outcome for the Stream Participant over the relevant period. When an Outcome Payment is claimed, a new two-year/three-year period commences.
The maximum time with provider transfer will not occur when a Stream Participant is:
- commenced in a job placement that is tracking towards an Outcome Payment
- participating in a work for the dole place or other activity to meet their annual activity requirement
- relocating for employment through Relocation Assistance to Take Up a Job, has signed agreement in place and has an ‘expected to start’ job placement recorded in the Department’s IT Systems.
When the Job Seeker Placement ends or the Job Seeker Placement does not lead to a four-week or 12-week Outcome Payment, the Stream Participant will be transferred. When the participation in the Work for the Dole Place or other activity ends the Stream Participant will be transferred.
The Department will take into account a range of factors when determining which Employment Provider the Stream Participant will transfer to, including the Stream Participant’s proximity to the gaining Employment Provider; and the gaining Employment Provider’s Star Rating.
Where a Stream Participant is transferred under the Maximum Time with Provider policy, the Stream Participant can request a transfer for better servicing or transfer by agreement. However, they cannot move back to their original Employment Provider unless there are exceptional circumstances.
Transfers Guideline, p.5
Max Employment has only Word Pad available on the computers that job seekers can use. So you cant write or edit a resume or covering letter on them. Which you need to do, if you are going to apply for jobs. Word pad does not produce high quality documents and does not always maintain its format, when opened by prospective employers.
They also expect job seekers to attend the office 3 times a week, for an hour at a time. They say its for job search. Well you can search, but what will you apply with. These are listed as appointments on their system, so being late or unable to attend, means that a message is sent to Centrelink, to cancel your income support. This happened to me, when a Max employee, forgot to tell her computer, that I had attended. It caused me a lot of hassle, and I was treated as though it was my fault.
Hi Rachel,
I agree completely with the whole Max Connect disconnect situation. I have had my centrelink benefits halted and/or cut off 7 times now for appointments with Max that I didn.t keep.
That I didn’t know about.
That THEY had not notified me about.
As with you, I was made to feel the culprit as they grudgingly adjusted records (in the wrong name).
Hopeless does not even begin to cover it.
Do we have any rights at all?
Apparently not…
Anyway, good luck. I know how you feel!
Yes that is really bad. My jobactive provider is terrible and as bad as what you guys have written about, I am now considering changing providers but to who I don’t know? I have been accused of not having enough interviews, managed to score one last week and told them, but no it’s not good enough, I am trying to get a job but it’s very hard. Along with many other blatantly incorrect accusations and severe bullying, my stupid consultant told me my Certificate 1V in Disability is exactly the same as a Certificate in Aged Care, I verified with training school and jobactive idiots are wrong! Incidentally I cannot get a job as a Disability Support Worker due to no experience, even though I hold a Cert 1V in Disability and did a work placement to gain experience as part of that course.
My jobactive provider is: EMPLOYMENT SERVICES GROUP. They are useless and their treatment of myself and many other jobseekers is awful, I witness their abuse of other jobseekers when I go there for my job search sessions. So I sympathise with all other jobseekers and the members of this union who have to deal with these counter-productive cretins.
I personally am struggling with EMPLOYMENT SERVICES GROUP in NSW also. I am currently receiving Centrelink payment benefits because I only have casual employment. I personally feel so disrespected and they are always rude to me. I’ve had so many employment consultant changes its insane. Its a joke! Seriously I am changing locations in hope that they will have more brains and show me more respect that I deserve and not let me walk out the door feeling more depressed and stressed than I feel already everyday that I get out of bed. I feel your pain! They treat me like I’m unemployed but I technically have a casual job.
i was with them in liverpool they are the worst i have come across unprofessional ,rude and careless . i have reported them to everyone.
I feel you Matt, I had the exact same thing happen to me several times. Max Employment is so disorganised and unprofessional. I’ve been unhappy with them since I started there but I’ve now reached my limit!
These providers cause that much stress ,uncertainty and de-value our lives they haven’t even got the spleen or the will to lift a finger.
There sole purpose is being Centerlinks big brother and stuff their 3 a week check up on us job search crock.
A lot of us have laptops at home with password managers and use OSX not their shitty outdated wordpad/MS stuff.
I can’t use that and I will tell them so if they try ram that crap down my throat.
Do we have to get our current provider to sign the form? I’m having personal issues with my case worker and I don’t really feel comfortable approaching them. I haven’t been happy with her for a while. But recently she put me forward for a job I wasn’t comfortable with without telling me first. I have anxiety and so I told her I can’t work in certain situations and this job was not suitable for me and her reaction was completely inappropriate. She told me she couldn’t accept that as an answer and basically insinuated I was making it up or exaggerating to get out of it. I had a meeting with her a few days after and I was expecting her to, in the least ask if I was feeling better, or even offer some help for me, but she didn’t even acknowledge what happened. I feel like she’s not taking my issues seriously or just doesn’t care, but I don’t feel comfortable talking to her about it because of how she’s reacted previously. Is there any way I can change providers without having to personally approach my current one?
I just applied to change online via the link in the form.
You need to link jobactive with your mygov account after you do that go to the jobactive site through mygov and you can apply to change providers it is one of the quick links.
How long did this take? It’s been 6 days and it still says pending approval.
ask the receptionist if you can talk to your case workers supervisor as your not happy
Just go along with her dumb ass idea and then when shit hits the fan at work then go back to her in full view of others and fully blast and name and shame and point the finger at her yelling….”see I told you didn’t I”!
“But no…..you would not listen!”
Yep very true! same happen to me I’m soooo over max employment!
I have had the same issues with Max Employment. Their SUPER SLOW PC’s only enable me to apply for 2-3 positions average in the 1/2 hour they make you do “intensive job searching”. Hahaha What a joke! I can apply for double that amount at home, and I do, they know I far exceed the 20 jobs a month expected of me, 182 one day!
Also, twice I have been told not to attend appointments, only to be penalised by having my benefits suspended as I failed to attend! Not only is this annoying it’s embarassing. I do the right things, always have, yet run into hassles from “the powers that be”.
My last job club wasn’t much better, with some small Indian women speaking to me like I was a piece of crap! My dad happened to be with me and asked me “what’s wrong with mini-Hitler”? I rang her manager to tell her I was changing clubs, strangely we’d worked together before, she asked me to stay and she promised mini-Hitler was no longer allowed to speak to me. It was hilarious seeing her running around the office getting forms, etc, all the time not allowed to utter one word to me. REVENGE!!!
We all know, or should know, these “job clubs” are a joke. They make money at the sake of others hardship. I have never known anyone, with any job club, to get a job. And I know quite a few people who are unemployed. Let’s face it, IF they got everyone jobs today, they’d be unemployed tomorrow. So, in many ways, it’s not in their best interests to find clients work.
I could not imagine anything worse than an arrogant Indian woman JSA case provider.
In fact however they aren’t really much different from the rest of the lowlifes at Max
I would just totally lose it if they did that to me and probably put their window through.
I go to Max employment 3 times a week for 4 hours each day. Ridiculous as I have to sit at a computer the whole time and we are not aloud to talk. Talk about treating us like little school kids. Why can’t they just do what they are payed for and get us a job? I am thinking of giving them the flick and going it along as I think I have more change of finding a job that way.
I only completed my 4-5 of my job searches per month due to Centrelink telling me I could stop now that I study full time, and was verbally assaulted by a staff member of the job provider I go to, until I was in tears, after 20 minutes I went to walk out and she called me back to sign paperwork and read out every paragraph saying after each one ‘Do you understand that?’ I was told that I didn’t have any rights and if I still want to get paid I better sign it and I have to continue to search for 20 jobs and go to appointments at 9.30AM knowing that I couldn’t attend.
Caitlan, you have rights and they must abide by them. The staff member has no right to speak to you in this manner, you should speak to the manager or even ask to get a transfer to another provider as you have every right to do this. I spoke to Centrelink about if I did a course would I still have to go into employment agency and they said it was up to the agency which is not right as long as you are doing your required hours whether it be study, work for the dole or jobsearch that is all you need do as far as I understand. Good luck!
Hi Caitlan,
You made your post some time ago so perhaps you have sorted out your issues with your provider or are not checking this site anymore but just in case you are still reading responses (or for anyone this might help)…
If you course if full-time and is Austudy approved (don’t just assume it will be, check with the uni/TAFE etc you are studying with and make sure), put in an application for Austudy immediately. If you are no longer receiving Newstart you do not have to be attached to a Job Network Provider but do not stop attending your appointments and doing what you need to do with them UNTIL your Austudy application is approved and you begin receiving this payment. Until then you are still receiving Newstart and so must meet your obligations, including being signed up with a provider, looking for work, attending appointments etc. If your study is not Austudy approved or for some reason you do not qualify for Austudy, change Job Network Providers, you have the right to do this if they are abusive towards you, and do not let anyone tell you do not have the right to go elsewhere.
Good luck
I hope you reported her!
I am getting stressed with my employment service provider . They put me on an approved activities which is a stupid course for jobseekers with intellectual problems or whose English is equivalent to preschool level. When I requested to them to change my plan coz I wish to pursue a course which is more productive , they insist I should do this course and they cannot change because it had already commenced . I have no choice .Either to continue the idiot course or get myself off the Centrelink system in order to pursue a qualification that enhance my employability.
In other occasions, they threaten to put me in WFD which I am incapable of doing on the ground of my health. . I feel stress and nervous when monthly appointment approaches.
Is it legitimate to request for a change in job plan at WFD phase because the activity is meaningless for me. Well they say they can’t the plan as far as WFD activities is concern.
I do wish to transfer on other grounds because the job center I attend is not close to public transport and I can’t drive owing to health issues
I’m with sure ways in Wonthaggi.Ive been with sure ways for nearly 12months,had no success with them at all,they are failing to find jobs in my area,why aren’t they out canvassing employers,offering them incentives to employ people.As of tomorrow I now not only have to sign up for work for the dole program but also increase my job search efforts from 5 to 10 jobs per month.Thats said.good considering I don’t own a vehicle they just don’t get it,There is no longer any kind of care factor,they only worry about ther own job security.Also I’m computer literate,have to record my job efforts on line easier said than done.
hi,
Just had my first and last disconnect for not attending a meeting I was not notified of, as it is the final straw with Max Employment. – I note that per your guidelines and on speaking to the Department of Employment Customer Service Line on 1800 805 260, if dealing with them direct you still must fill out the form. What I found MUCH MUCH easier, is going to my gov and job seekers then pull up your profile and you can just click to change providers. The drop down choices are similar but not exact to the guidelines per above. Otherwise if you download a form, it must be taken to the existing provider and the new provider. The easier way does it all automatically (yay)
I’m not seeing “Job Seekers” in my MyGov, is this perhaps because i haven’t got the Australian JobSearch service linked? I guess i’ll link that and see what happens..
Oh really can change. Because they told me to get the transfer by agreement form from my current employment provider to sign the document and then go to the new provider i choose to transfer to give the form.
The fail me big time classic hallmarks(sat on there asses for 3 months done SFA) are already showing with my “provider” so looks like I will need to change to something a lot better myself too.
Is there any such thing as better JSA I’m with @work australia
@work as in @work yesterweek/month/year…….sigh!
I’m currently with Employment Service Group, and i must admit that i’m a rather anxious person (which it seems they barely want to acknowledge, and when they do, it almost as if they feel put out by it).
Also the other issue seems to be that they are constantly changing things, as of my last appointment, apparently i’m going to be moved on to my fourth “job coach” (within around a year), plus they seem to want to change how things are done (for whatever reasons), which doesn’t seem to help with the anxiety also.
Also my last appointment, i felt as if my current job coach was almost “poking the bear” as they say (when it came to my anxiety), some of her comments seem rather insensitive, almost as if to get me anxious.
So i’m not really sure what to do, whether i should change to a new provider or see what the next job coach is like. Though tbh i get the sense that these providers/job coaches are all rather the same, perhaps i am wrong?
Out of interest, does anyone know what impact changing jobactive providers would have on work for the dole, tbh i’m rather happy with that. Are they likely to change it, if i were to go to a different provider?
Not sure but I’m sure if you’re happy doing it they shouldn’t have to change it. I think you’d have to talk to the provider you’re with
Job providers aren’t aware of how to deal with people who have anxiety or any mental health issues really. There is disability job providers trained to work with those who suffer with a disability or injury but those of us with mental health issues are stuffed. We get no support. Every person is different and need different support. I think you should be able to provide a certificate from the doctor and say look I have anxiety and you need to take that into account and work with me around my illness to find employment and maintain it. Not everyone is trying to rig the system some people are suffering mentally and just because they can’t see it they think people are lazy and don’t want to work thats not the case. Maybe if the workers were trained better and actually knew how to work with diverse individuals they’d have better relationships with their clients, productivity and positive out-comes.
I hate my employment provider and im on DES. Everything i do unsatisfied with my consultant she always gets upset with me because its not according to her standards. She is very unhelpful, not understanding and pushing you to get a job asap which hard to get a job asap. She says i dont attend which for the fact shes lieing because i always go to my job search days. I really don’t like their services. Thats why i really want to transfer to another provider!!
When i go there im always unhappy. I don’t like being treated like this at all.
Try to change send an email to the job agency manager go o the website or go into centrelink i don’t know if they can help though because apparently its changed and if you’re a job agency client they can’t help you or something. I’m finding mine very unhelpful also. Your not alone, they screw lots of people around who don’t deserve it. I wish they’d realize every individual is different and needs a support system and job plan thats right for them and their circumstances. Pushing doesn’t work. I’m working and their still pushing me for goodness sake. The system needs some serious re-thinking. Hope it all works out for you.
Thanks for this information. I am struggling with centrelink and my job provider. I am working part time and studying a part time course. Apparently this isn’t meeting my requirements for my youth allowance or so my job provider says so. She said quit my new job and study full time or work full time. I’m sorry but I can not just study full time and not work I want to better myself and gain experience in the work force and my job is letting me do that. I am studying a dual certificate IV in mental health and disability and will be completed in 18 months. That’s not that long in the grand means of things and she tried to convince me I was making a mistake and tried to convince me to do some other course the agency has coming up which she had no information on! They wan’t you to get a job and study I’m doing both. But it’s not enough. I know you can combine the hours of study and work to meet mutual obligation requirements but she didn’t even tell me that I had to look it up after she freaked me out and made me stress and doubt what I should be doing.
She says it’s all a bad idea because it doesn’t fit into their little boxes they need to tick. They also get commission for everyone they get a job and sign up into a course they have. So because I found my own job and my own course she was discouraging.
Every individual’s circumstances are different not everyone can do the same things.
They should understand that. They should work with people to reach their goals and support them. I am working I am studying so I don’t understand. They aren’t supposed to stress you out cause you anxiety and make you depressed.
I had a similar issue. I found my own job and work just over 25hrs a week but my case worker asked for my payslips so she can report for me. I told her I had no issues reporting for myself.
Your Transfer Request to transfer from your current Employment Provider to the below listed Employment Provider is awaiting approval.
I guess it’s just a matter of waiting now.
Dear Bradley
Your proposed Employment Provider, failed to action your transfer request within the required timeframe. Your request was auto-declined by the IT system.
Kind Regards,
The Department of Employment
Oh that went well 😐
Oh Lol, what I have to look forward too. What a complete waste of our time. This must be a joke. Tell me I’m dreaming. A nightmare …..
That happened to me too.This morning I checked my myGov account and received the same message.I have tried again with a different job active provider.I hope it works this time.
I recommend calling the Department of Employment Customer Service.I called them this morning and was immediately transferred to a different job active provider.You just need a valid reason to transfer.
The fact that IT IS NOT ALWAYS ABOUT THEM AND IT FOR AT LEAST ONCE SHOULD OF BEEN MORE AN INDIVIDUAL WHAT ABOUT ME/YOU CASE……should be valid enough reason to switch providers.
The fact that you are deserving of so much better and you know it and they don’t which is what stresses you out also should be valid reason.
Well i emailed the form to someone at the job active provider that i want to go to, and hopefully she is now dealing with it. Though sadly i’m still with ESG, and to add to why i’m glad i’m going elsewhere, i have been waiting for over 2 hours for a “phone contact appointment” with them. I realise they stated after 1:30 pm, but come on, it’s closing in on 2 and 1/2 hours, am i just meant to wait upon them?
Well I thought I’d give you an update. So I tried to get my current provider and the one I’m hoping to go to fill out the form, and each is saying the other needs to fill it out first.
Then I decided to contact the Department’s National Customer Service Line, and apparently they can only transfer you the once, so if you want to transfer in the future, you are stuck.
They suggested to continue trying to get the transfer by agreement, even to do it online again (despite the fact that it timed out previously, though perhaps this time send an email to the site manager (which I don’t know who is) of the potential job provider).
Surely this process is meant to be easier? I don’t really know what else to do.
Oh and now the provider i wanted to go to, just emailed me saying..
Unfortunately we will need to check our capacity to your streaming before either approving or declining,
But due to ESG’s process, WISE will be unable to accept this transfer.
There are different Job Active providers who will sign the paperwork before your current provider,
You may have better luck with them, here is a list.
Honestly, max employment is by far the most punitive job provider I’ve ever come upon. I question everything and often refuse to sign their garbage even when they threaten the usual no sign no dole speak. Hence I’ve become a marked target and have had several disagreements with staff over unprofessional conduct. My benefits are routinely suspended now for over the last three months because I refuse to curtail to their draconian regime when effectively I achieve nothing besides frustration and another low blow to my self esteem when ever I go there .. No privacy, not even a f’n screen and group motivational sessions to supposedly what? That staff play god with my income each fortnight can’t be right. They twice told me to transfer to another provider. I’ve lodged complaints with dhhs three times verbally over the phone and the fourth they supposedly contact max employments complaint area and three weeks later I’ve still not had anyone contact me to arrange any kind of mediation. So I get another text telling me I have an appointment the next day .. Great notice, and get told I’m now on wfd without any consultation and I’ve only got one choice and that’s the salvos op shop in my country town. Still no conversation or acknowledge meant I even made a complaint. They don’t reply my emails yet expect my total compliance and cooperation. Private for profit enterprises running a government responsibility was always going to be a bad idea. I now have proof. Great. And they’ve been contracted for five years? How does this happen? Not happy. Myriads of other grievances but you get the picture. Sadly.
I hear you Ash and feel your pain. Max Employment has proven one of my biggest mistakes! I was threatened last week by new “girl” who is taking over my prior guy (who was older and treated me with respect) I HAD to provide payslips or she’s MAKE me work for someone for free! I did as requested, only to discover from the kind folk who run this site, there is no legislation stating they deserved that information.
I have since written to state that, and I will provide my work hours, nothing more. I added I am offended having to provide them with what I earn, it’s akin to asking to see her or her managers payslips.
HI Abyss,
Can you possibly direct me to the relevant page regarding not having to supply payslips? My job provider want mine and I feel it is none of their business and do not wish to provide them……….I told them I would be investigating my rights before I provided payslips, when thy used the excuse they wanted to make sure I reported correctly and didn’t incur a debt I told them “I have been reporting to Centrelink longer than “job provider” was even an employment option in Australia, and longer than her position even existed within society, haven’t incurred a debt, not likely to now. They were not happy and are starting a witchhunt I feel. I would like to arm myself with as much information as I can 🙂
Thanks
Oh, I forgot to mention the high staff turnover at this one particular branch I have to endure .. Incredible. I rarely see the same face twice when I do actually go now which is once per fortnight, to it thru one more lecture and nod and smile just to get my fortnightly payments. Then ignore them to another fortnight. It is an insult to my intelligence having to go there
Argh ESG, had an appointment today, how can someone trying to seem considerate be so inconsiderate. Oh and of course they tried to put through the transfer and it was the other job provider that rejected it. I must of not had a “legitimate reason”, they deemed that based on a couple words on a form? It’s harder to get a transfer now and they essentially do the same job anyway blah blah. Yeah but I’m sure they are less two faced and more compassionate elsewhere.
Not sure if some of you might be aware of the star rating system.
Each Job Active provider is rated by stars, based on feedback that the clients provide and how they see the services of the provider are working for them. In short, the more stars, apparently the better they are at keeping their clients happy & engaged.
The ratings can be found on the Job Active website under the provider search option.
The manual Request For Transfer form can take up to 2 weeks for DEEWR (dept of education, employment & workplace relations) to process
I am with a JSP who doesn’t seem interested in me finding a job. I have asked if they can help me get my first aid certificate as to get a job in the industry I work in I need it, 1 told me that I am too old and people wont employ me (58) . I then got told that they wont help pay for it so I rang Centrelink who weren’t interested either but said they get funding to pay for it. I have to ring them in the morning and ask to speak to the manager about it. For 7 weeks I had to attend a back on track program which has now been suspended due to the trainer being sacked. He was also meant to send off mine and 2 others DCSI paper work for us and he never did, they are a joke and I am getting so stressed out as I don’t have any money left after paying my rent and I need a job but they wont help
There as useless as these “recruiters/consultants” who advertise there jobs on seek.com which is in fact a JOB website….but the recruiters are in denial as to any of this…..they try make out as though they don’t identify as assisting people get a job/work!!??
WTF?
Well then…..get the HELL off of seek.com JOB website then d…heads!
Job networks are useless they do not help you find work and they are always pushing you into commission base and weekend work of late cheap labour scams.
Getting you to look for work in areas you can’t get to because of lack of public transport, no person vehicle.
They are always making appointments on fridays because they know they can go home early and this make sit hard to get any thing organised if you need get boots, or clothing for job interview, work or even course.
Job network are completely useless anyway i am doing exactly what they were hire to do and it really pissing me off they take the credit for it and the Liberal government is crowing how good the system is working it is a shamble.
Secondly the work for the dole and green projects are a cheap labour job scam if the government has so many of these work for the dole and green project on their books why cant they pay proper weekly wages and hire the unemployed considering they are claim it is to help get people back in work repay back to the community.
On top of this these so call non for profit companies mostly churches involved with them are getting the cheapest form of labor instead of hiring contractors or proper labor another form of job scam in itself while they collect tax payers money to buy properties and get cheap building materials to build their own homes.
None of the work for the dole projects i have dun gave me any skills to get work the whole entire time under the Howard Liberal government and it did not boost my self esteem, help me get work i felt like i was just some cheap carpet for the government to use.
And from what i am seeing now nothing has changed except the names of the companies that run these jobnetwork and work for the dole which is still connected to the rorting job agency and Work for the dole salvation army.
Since i quit my taxi driver jobs and end back up on the unemployed list back in sept 2014 due to a nervous break down i seen no changes in any thing the government has claimed its still fix up resume, come in and do job club which goes over the same boring stuff i am already doing and proving proof i am doing.
More people would get work if the government scrapped the job agencies and allow bosses to employ directly like it was under the Hawke government which you could walk out of one job almost straight into another with out the necessary burden of having a interfering third party wanting you on their books so they can get tax payers government funding which is what really costing Australian tax payers money.
Job Agency’s need to go they do not offer any help in getting work and i am doing the work for them while they sit on their arse dictating where i should work.
Liberal government welfare reforms are hodge wash.
Hi all! Great website!
I am currently with Ames.
I have two letter from my doctor saying that I need to see a psychiatrist for 6 free sessions over 6 months. I email these two letters to one of the staff at Ames (This particular office has the highest staff turnover rate I have ever seen 10 staff left in the last 2 months). One month later I am put in work for the dole and told to tell my psychiatrist that they have to make me appointments around work for the dole.
I am awfully tempted to tell them to shove work for the dole where the sun don’t flamin shine as I have been unable to work for 3 years because of unpleasant stuff that has happened to me for the last 3 years. I suffer from anxiety issues to the point where I need to be alone for the next 6 months to at least try to heal.
Any suggestions if there are anybody better than Ames?
Thanks all. Once again great site.
At this point my job network provider (Job Prospects) is making me do 6 hours of job searching for a total of 12 hours as I am required to do it over 2 days. I am in my 2nd week and I am very close to my required job searches for the month. As soon as I reach it I am not doing anymore due to I don’t have to.
This “activity” is one that I know very little about than what I have already said. My Job Plan mentions something about doing a job activity 12 hours per fortnight, but I am yet to be told what that means and if it has anything to do with this job searching I am doing. I have asked about it and have also reminded them that I can’t do 6 hours a day due to suffering from stress and how this activity effects it. Still no answers. I have also told the network’s counsellor about all this and she will be updated when I get no answers and when I do.
If this goes for too much longer, I am going to try to leave and go somewhere else. I hear complaints about certain staff there and how unhelpful they are. I am adding myself to the list of complainers.
I cannot even begin to describe my hatred of Max Employment. Evil…. totally evil. the only person they are interested in helping is themselves, at your expense, even if it will cost you your life, like what these slimy sons of hell are doing to me. They dont seem to lose a wink of sleep that their scams and games are blockading my access to DSP, even though they know I have been eligible for it for two years now, and the only thing preventing access to this life saving assistance is the self serving bastardry of Max Employment. They know. But they dont care, since screwing me around results in a paycheck for them, but increased life threatening illness damage to me, because I cannot afford to take care of my illness on newstart. All it would take to save my life if for these bastards to just put in writing what their consultant told me, that they have zero help to offer somebody in my situation. They will not. They would rather that you DIE from your illness than admit that the utter shite they put you through is useless pointless insulting irritating subhuman crap that would never help anybody get a job, ever.
I’m with (Un)Wise employment and my current consultant is a real piece of work I’m going to try and get a change of consultant today as I’ve got an appointment in the morning. I’m going to try and get back to seeing my old consultant as she actually cared for me and tried to get me into the field i’m comfortable in (IT) and not any job like the current one is trying to do just so she can earn her fat commission.
I’m also going to request to only have monthly appointments and not annoying fortnightly (or sooner) ones that they have been giving me (thanks to this amazing website for that information)
Wish me luck.
Been with Job Prospects since deferred Masters due to coordinator passing away, Went overseas due to field work notified centrelink they said ok was texted for agency. When got back had meeting was made to sign for 20 jobs a week I work between 20-40 hours a week. Have cancelled meeting due to work and when reporting for payments automatically meeting requirements, and now 6th fortnight no pay, yet still sent letters keep ringing them they say still have to come but have not been doing that. Also a different person each time when I call.
My last provider between my BA and Honors was fantastic and even kept in contact via email when back on Honors she wanted a copy of my Thesis.
Wise employment so much better but they did not get contract in my local area.
Job Prospects does not understand the rights of the job seeker.
I think the main issue here is that there are simply not enough jobs.. The unemployment rate statistics are incorrect because they seem to think that someone who works only 3-4 hours a week is technically employed despite that these people are still requiring benefits to make ends meet. Whats worse is that the job providers themselves are not really helping us find work. Instead they seem to be a tool to help alleviate the pressure from the Centrelink offices. We are forced to attend the same time wasting appointments with our providers. The very same appointments and activities hosted by job providers that were audited and shutdown only a year ago. The group job search activities are of no use to me and probably not much help to many of the people who have to attend these meetings with said providers. Attending these appointments and being made to work for the dole has taken a huge toll on my self esteem. Some job providers are better than others but in the end none of them provide what we actually need. Promising job leads..
Max employment just sucks real quick in getting me into a work for the dole scheme but not real quick finding me jobs and they wonder why people go off at them, Useless the lot of them
They just spend the $ they Rort off of Centerlink and build new office outfits including glass reception screen and fancy door with keypad combo lock so they can lock their bone fat idle ignorant backsides away from our view out left on our own in reception area.
If you see a product disclosure statement/delivery of services bit of photostat paper at start up of JSA…..you should be able to point out all the promises/services they list on that document….but they will look at it like it is like a blank peice of paper and it would take an EWP to even budge these defiant obnoxious JSA case workers asses into gear.
IK just got back from meeting with my job coach who is a new coach. This is the 5th coach now I have had. Previously I had a coach who was really good helping me and discussing my situation each time I would go in to see him. Sadly he moved to QLD. Today at JOBACTIVE BLACKTOWN NSW I was treated like a criminal as if I had done something wrong. There was no assistance, zero compassion or even discussion I was treated as if I was not doing anything to get a job. The supervisor was called over by my job coach and then she was even ruder then the new job coach. I was in shock as to their treatment of me acting like I was a bludger. I have worked since I was 12 years old often working 7 days and some nights till I was in my late 30s when I had to take on my two children aged 2 and 4 at the time. Now I need to be on the pension to be there for my kids. I have been trying different things to make money so I can still look after the children. These job coaches are a disgrace and should not be in a job like this.
MAX connect EMPLOYMENT are useless have provided me NO HELP with anything to get me a job they just sit on their ass on computer looking like their helping out but they do nothing I’m putting in a transfer to employment plus
Trust me, it won’t help. Employment Plus, in Beenleigh specifically, give you activities to do but it doesn’t get you a job any quicker. If you get calls for an interviews, you only have yourself to thank, not them.
Never EVER have I had a JSA even as far as having a single lead/contact to show for….even initiating one…..have I ever had any of them do neither.
Like trying to get blood out of a stone.
They have no local employers looking/sourcing for workers….etc and too much emphasis these days on giving jobs to people already working than to unemployed people.
Recruiters are an EFFING discriminatory disgrace as they black list any applicant been out of work 3 months…..and all we have is ongoing harrassment having to look at these arrogant pig ignorant reluctant to do jack regarding facilitating us into employment cheap and nasty easy way out WFD JSA case worker pigs.
I go to Salvation Army: Employment Plus
I gotta say the whole thing is a joke and a waste of time. They don’t help in getting you a job and the activities they make you do hasn’t helped me whatsoever, it’s actually quite stupid. I managed to get interviews and that was by my own doing. I have nothing to thank them for at all. Forcing people to work for the dole is pathetic. I’m already going through financial struggles and on top of that I’m supposed to work for the dole (receiving benefits from Centrelink does not count as it is f*** all, it does not make up for the amount of time I spend doing this), yeah thanks. Waste my fuel and waste my time, make me miss out on all the job opportunities that are posted online because I’m “working” til 4:30pm, I could apply but hundreds of other people have already applied before me. They don’t understand that I’m not the only person applying for jobs out there. Working for the dole is the biggest time waster ever, it is only beneficial for those who have absolutely no work experience.
As far as myself is concerned….I think I will just commit suicide before ending up on any WFD debilitating degrading non for profit depressing animal refuge/Salvation Army clothing store program.
I will even tell/warn them this.
I recently changed from parenting payment to newstart as my youngest son turned 8 and I was suddenly put into another stream. I am now required to attend a ‘job club’ 5 days a week for 3 hours a day doing exactly what I can do at home. It is a complete waste of time and I’m supposed to only have part time requirements as a principle carer parent. I seem to be the only principle carer parent in there who has to go every day so I’m pretty close to requesting a transfer. I really want to find work but this is not helping at all.
I think its time to move on to a bit more educated people.
Due to different views and not seeing eye to eye,i think i should have changed by now,as abuse is not whar im looking for?
Hello all
i totally agree, with all the ppl on here, and there situation of there context, and iv been thru the same treatment, and iv complaint to every department there was, and even center link, to my conclusion, these job providers, have more power than centerlink, after all i went thru, i beleive these job service providers, are the way thay are, by design, i believe these job service providers where created, to remove the umemployed from centerlink, the umemployed to the service providers, the umemployed, are not to be trusted, not to be believed, and to hassel them to the point, where no reason of excusses mean anything, you have totally no rights, and because your unemployed you have no money other than the benifit your getting, so you have no chance employing a lawer to fight back, so thay just get away with it, and as ppl get cut then reinstatted and loose days pay hear and there, centerlink saves money, im a injuerd work related person, had operation when thru work cover now im on the dole, with workcover restrictions so i can stay healthy in life, to the job service provider it means nothing, of cause thay say thay understand, just to look good, i tried to apply for disability pension, but because the way the disability support requiments are set up now, as im not half dead its not avalible to me, the whole system is designed the way it is to get ppl on support off support at any means,