- published: 05 Apr 2013
- views: 185913
CRM may refer to:
Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. The CRM approach tries to analyze data about customers' history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth. One important aspect of the CRM approach is the systems of CRM that compile information from a range of different channels, including a company’s website, telephone, email, live chat, marketing materials, social media, and more. Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, the adoption of the CRM approach may also occasionally lead to favoritism within an audience of consumers, leading to dissatisfaction among customers and defeating the purpose of CRM.
The primary goal of CRM systems is to integrate and automate sales, marketing, and customer support. Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single page for each customer that a company may have. The dashboard may provide client information, past sales, previous marketing efforts, and more, summarizing all of the relationships between the customer and the firm. Operational CRM is made up of 3 main components: sales force automation, marketing automation, and service automation.
Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services. Very few installations are made without the aid, and cost, of these resellers. In its 2013 update, the first since 2009, Microsoft removed many capabilities of users to access features such as report-writing without the intervention, and cost, of members of their approved reseller network . Microsoft Dynamics is part of Microsoft Business Solutions. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. The Microsoft Dynamics focus industries are retail, service, manufacturing, financial services, and public sector. Microsoft Dynamics provides business solutions for both small & medium businesses and Enterprise.
Microsoft Dynamics ERP comprises a group of enterprise-resource-planning products primarily geared toward midsize organizations with simple corporate structures and low-to-moderately complex production models. Microsoft Dynamics ERP includes five primary products:
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. It is part of the Microsoft Dynamics family of business applications.
Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft Outlook. Besides Internet Explorer the Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12.
The current version of Microsoft Dynamics CRM is 2015 with over 40,000 customers.
What is CRM? Customer Relationship Management (CRM) explained. CRM is a business strategy that puts the focus on meeting the needs for your customer. It does this by utilizing advanced technologies to organize, automate, and integrate the marketing, sales, and customer service components of your business. ISM's Michael Ferrari shows you exactly how it works. Visit www.goism.com/crm or call 877.496.5350 for more information and to start your free trial today. Who is ISM ? We don't just install software, get you trained, and ride off into the sunset. Like our motto says, we're your Partner In Success. We understand the entire breadth of your business and custom tailor our solutions to integrate your front and back office systems, turning your company into a well-oiled machine. We're als...
Explore how CRM can help your company gain a 360 degree view of your customer data.
http://frugalbrothers.com This is an introductory class covering various elements of a customer relationship management system. The class agenda is below: Introduction to Customer Relationship Management Systems|Class Part 1: What is CRM A) Business is about People and Relationships B) Your customers come with an Acquisition Cost and have a Lifetime Value C) CRM was developed to nurture Relationships D) CRM is your companies front office (sales, marketing, customer service) Part 2: Why You Need CRM A) Business without CRM B) loose valuable data when a sales person quits (one uses outlook, another excel, another evernote, and so on) C) Business lose when data isn’t centralized D) Businesses lose when they fail to spot trends E) Businesses lose when they don’t offer key people a 360 d...
Info Level: Beginner Presenter: Eli the Computer Guy Date Created: May 28, 2013 Length of Class: 30:44 Research Assistance: Tracks Productivity Prerequisites None Purpose of Class This class introduces students to CRM Software and explains why Customer Relationship Management Software is so important. Class Notes CRM means "Customer Relationship Management" What is CRM Software Used For? Sales -- Keep track of leads so that is easier to close sales Help Desk -- Keep track of work orders Projects -- Keep track of people and requirements for a project CRM Software allows managers to track employees and provides metrics that can be used in decisions pertaining to resource allocation. CRM vs. Project Management Software -- Project Management Software is generally more targeted...
The next in our monthly Microsoft Dynamics CRM Training series. In this session, we will review some of the basics to get you started using your new CRM. In this 45 minute session, you will learn: 1 – Basic Terminology 2 – Navigating the interface 3 – Methods of accessing CRM Q and A session will follow For more training videos, visit: http://www.crmdynamics.com/crmd-learning-academy/ Learn more about how we can implement Microsoft Dynamics CRM for you: http://www.crmdynamics.com/
CRM tools come in all shapes and sizes. Before you decide which tool to start using, watch this video to help determine your preferences and needs. Read our article on best CRM tools right here! http://goo.gl/ePMZSN For tech reviews, news and opinion, check out PCMag.com: http://www.pcmag.com Follow PCMag on Twitter: https://twitter.com/PCMag Like us on Facebook: https://www.facebook.com/PCMag Join us on Google+: https://plus.google.com/+PCMag
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Chorus: repeat 2X
Nobody want'cha when you're down and out
Down and out
You got to keep on, treatin' me the way you do
[First Verse]
What's up with game, homie? I never saw you before
You got'z to be ridin' with them haters that be jockin' my flow
You say you always been down, but I never see you around
You was my friend in the beginning, but then you left when I was ass out
Now what's up on your block?
You supposed to be down when you say you down
But you weren't down then, what make me think you down now?
Wanna be ridin' right beside me cuz them girls on my jock
But you never wanna mess with me when I was choppin' up them rocks
I never did see your face, you never would put me up in your car
Asked you to take me to the store, you told me that was too far
But now I'm ridin' through your hood, makin' that mo money mo
Smokin' indo behind my tented window
And now I got my eyes closed when I be passin' you suckas by
No I wouldn't scoop you up and wouldn't address you if I tried
Got some real soldiers with me, cuz you suckas tryin' to get me
Ain't no shame in my game, plus my trigga finger itch
You can die, die, die over yay, yay, yay
When Cream step on the scene, that better be all you have to say
Don't play, you wanna get mad, cuz you thought I wasn't gone make it
But I done flipped it up and zipped it up, so suck it up and take it
Don't fake it
Chorus (2x)
[Second Verse]
Real is the only way to keep it, when you on the city streets
Watch your back for them jackers and keep your eye on your enemies
Cuz the side that we livin' in, you never know who's your friend
Your friend could be cool, and leave you dead in a blood pool
No rules to this game, or at least they all have been broken
My nigga got kicked over by a bitch, died with his eyes wide open
For shit like that gotta keep it strong and keep it loyal on your side
I wonder WHY, so many niggas I had, died of homicide
Reflect my life, bustin' too much for a young nigga
Hangin' tough, and keepin' myself in the game to make myself bigger
And thinkin' with this life, we can be down for the pound
Only time I got declined, so you know I be holdin' it down
Nigga if I'm a million years old,
I'd still be dealin' with fakes and them phonies
When I was down and out, the fakest ones are the ones who turned on me
So for them fakers fuck the rollin' show them slugs
Showin' 'em, bust your love
Man I'm about to light this bud and hold it down for all them thugs