Woot FAQ

General

OK, that's cute, but in concrete terms: what is Woot?

Woot is, of course, the original daily deals site, founded in 2004. Originally, Woot offered one product per day until its stock of that item sold out, or until the product was replaced at midnight Central Time with the next offering. Today, we offer multiple daily deals and other short-term sales across 11 different categories, plus special site-wide events like Woot-Offs and other shenanigans.

What's this big thing at the top of the front page?

That's our featured deal for that day. It's the best deal Woot has to offer, often at the lowest price you'll find anywhere on the Web. And it's only available today: until midnight Central time, that is, or until it sells out. At midnight, we'll replace today's Woot with tomorrow's today's Woot and today's today's Woot will become yesterday's today's Woot. Get it?

What is "Woot Plus"?

Woot Plus events offer curated collections of deals, whether they're all from the same brand, all in the same product category, or related by theme. Each event will last a few days, and there will be a few going on at any given time. These are Woot deals, chosen and sold by Woot – not ads or sponsored placements. Woot Plus is an exponential explosion of Woot deal awesomeness. Maybe we should call it Woot Multiplies.

Isn't Woot all about "One Day, One Deal"?

That's where our roots are. But if we can find ways to bring you more cool stuff cheap, it kinda seems like we should. We're pretty sure the combination of the featured Today's Woot deal and our Woot Plus deal events will provide the same surprises you've come to expect from Woot. They'll just do it in larger doses. And we'll still do plenty of bizarre things that make you wonder how in the world we stay in business.

I missed a deal. Can I still get it?

No. Once a Woot deal expires or sells out, that's that. Period. We may offer it again at a later date. But we promise nothing, we allow no backorders, and we have no waiting/notification lists. Sorry. To the swift go the spoils of the race, or something.

I want to talk to a live person there. Can I call you?

No. We are busy sourcing new products and shipping orders. The best way to reach the right person to help you is through our Support page. For product questions, check our forums or contact the manufacturer first. We suggest a dating service, magic 8 ball, or Ouija board for general life solutions.

What is Woot's return policy?

We only accept returns for damaged and defective items. You'll need to contact our Customer Support Team within 21 days of purchasing your product if it arrives damaged or defective. Go to our Support page to communicate the issue with our Customer Support Team. You can find additional details in the How do I return a defective product section right below. If the returned product is found NOT to be defective or damaged, Woot reserves the right to impose a 15% restocking fee, and the original shipping charge will not be refunded. In the event your return request is past the 21 day return window, you may want to contact the manufacturer or whomever provides the warranty of your product to see if some other resolution is possible.

How do I return a damaged or defective product?

This one's serious, so we're gonna use our grown-up voices. AHEM: If the item you purchased is damaged or defective and was purchased within the past 21 days, please go to our Support page to report the issue. Include the order number, a description of the item you would like to return and a detailed explanation of the problem you are having. If it’s damaged or defective, we will provide you with a return authorization. If we still have the same item in-stock, we will provide you with an exchange of the same item. If a replacement has been issued and you do not return the original item within the 30 days as stated in the return authorization, you will be charged for the replacement item. In the event the item is no longer available and you have contacted us within 21 days of the purchase date, Woot may issue you a refund in the amount of the original purchase based on the condition of the item. You may be required to return your defective item to Woot before an exchange or refund is issued. In the event the item being returned to Woot is NOT found to be damaged or defective, you may be assessed a 15% restocking fee and the original shipping charge will not be refunded. In the event your return request is past the 21 day window, you may want to contact the manufacturer of your product or the provider of the product’s warranty to see if some other resolution is possible.

Lithium battery return?
For returns for items containing a lithium battery, please use labeling here.

What about returning something I don’t like?

If you buy something you don't end up liking (e.g. size, color, fit, etc.), you have what marketing people call "buyer's remorse." Remember, we only accept returns for damaged and defective items. We do not accept returns for personal reasons, including ordering the wrong size or color. If the item doesn't work, first, find out what you're doing wrong. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer or the holder of the product’s warranty and ask if they know. If you give up, then go to our Support page to communicate the issue with our Customer Support Team or follow on to the next FAQ entry.

I didn't mean to order that thing I just ordered. How do I cancel my order?

Well, first off, let's be clear: you can't cancel your order if it has an item from a Woot-Off or if there’s an item with expedited shipping. But if you wanna stop a plain Jane regular-style order…well, you'd better hurry, because our robot minions kick into action as soon as you hit the order button. So you only get 2 hours to tell us to stop. Go to STUFF YOU BOUGHT and look for the CANCEL button.

I didn't mean to send that thing to that place! How do I change the shipping address after the fact?

Well, you can't change the address after the fact. But what you can do is cancel the order entirely, assuming a: it does not contain an item purchased from a Woot-Off, b: you didn't use expedited shipping on any item, and c: you cancel within the first 2 hours after placing the order. Go to STUFF YOU BOUGHT and look for the CANCEL button. If it hasn’t sold out already, then feel free to reorder again with the correct address you meant to use in the first place! Think of it as a do-over.

Will Woot ever tell us how many units remain available in a given sale?

No. That would spoil the fun. But we will give you one hint, which brings us to…

Why is the "I Want One" button pulsing?

Ah, that means we're in Urgent Mode. Act fast - a sellout is approaching! The pulsing button is like a nutty old prophet guy on the street wearing a signboard that says "THE END IS NIGH," only cleaner, less crazy, and more orange.

I see some orange flashing lights on the main page – what do they mean?

No, you aren't seeing a side effect from your allergy medication. You have found a Woot-Off, a short-term frenzied mutation of our usual procedure. In Woot-Off mode, a new product is launched immediately after the sellout of the previous deal. The number of Woot-Off items, sequence, and quantity will not be announced. When Woot-Off mode is over, the orange lights will disappear and our normal schedule will resume. In cases of painful Woot-Offs lasting more than three days, consult a physician.

What is the Daily Digest email and why would I want it?

It's our daily email summary of the deals available across the Woot family of sites. You would want it so you could see the deals available across the Woot family of sites, but also so you can follow the hilarious hijinks of Mortimer & Monte, our mascot monkeys. They're the funniest primates you'll find this side of a '70s trucker movie.

Aside from email, how else can I follow the day's deals without coming to the web site?

Boy, have you got choices. You can follow our @woot twitter feed. You can follow the Twitter feeds for all of the Woot sites. You can like our Facebook page. You can subscribe to our RSS feed. And search your favorite mobile app store for Woot apps. Aside from natural disasters, civil insurrections, or acts of God, NOTHING should keep you from knowing what deals are featured on Woot at any given second.

Account & Ordering

How do I create a Woot account? How do I log in with some other type of account? HELP ME!!!

Don't worry, it's simple. Step right this way to make a new account. We need nothing more than a username, a password, and your email address. You can also use your Login with Amazon account if you want. Read all about that one here.

If you have previously connected your Yahoo, Facebook, or OpenID account to your Woot account, you can still sign in that way. If you use one of THOSE accounts, fear not - we'll never see your password. But if you never made that connection in days gone by… Alas! The moment has passed!

How can I change my password, update my email address, set my email preferences, and all that kind of thing?

Your password, email address, email preferences, forum avatar, third-party sign-in connections, forum signature, and more - OK, not that much more - are all accessible through the Your Account page. If you run into trouble, tell us at our Support page.

How can I keep my credit card info and shipping address on file?

Not only can you save your shipping and payment settings, you can save multiple sets of shipping and payment settings. Here's a f'rinstance: say you use a personal credit card for items shipped to your home, and a business credit card for purchases shipped to your office. You can save each, um, set of settings, and only have one option to choose to get both the right address and credit card number at checkout time. Those crucial seconds could make all the difference in getting that tennis-racket washer before it sells out.

What payment options do I have?

You can pay for your orders using VISA, MasterCard, American Express or Discover. We do not accept checks, money orders, uncut gemstones, or broken promises.

Hold the phone! What's Amazon Payments?

Glad you asked! Amazon Payments enables you to create an account on Woot and complete your checkout process without having to enter your shipping address or payment information. If you have a Woot account today, you can link up your Amazon account instantly. Then you'll have access to all of your Amazon-stored shipping and payment settings, and you to check out on Woot faster than a cheetah with a credit line.

And I use this how?

To use Amazon Payments, just sign into Woot using "Login with Amazon" on the sign-in or sign-up page. You'll be asked for your Amazon log-in and password. If you're new to the planet and don't already have an Amazon.com account, you can create one from that Amazon login screen. Then select your payment method and shipping address from the Amazon Payments widgets (unless you have one-click turned on, which'll pre-populate that stuff for you) and confirm the payment. Done! Simple! Exciting! Unstoppable! Which reminds us, there's some legal mumbo jumbo about data sharing, order canceling, tracking and support, you can read the details in full over here should you be curious. If you’re buying from wine.woot, you’ll need to use Amazon Payments and purchase it separately from items from the other sites. (See below…)

What purchases made via Amazon Payments are covered by Amazon's A-to-z Guarantee?

All purchases made from Woot.com using Amazon Payments, except for wine and certain sporting goods (select knives and other weapons) will be covered by the Amazon Payments A-to-Z Guarantee. Please click here to see the full terms of the A-to-z Guarantee.

How does expedited shipping work?

When available, you place your order before 11:30 AM Central time. You choose the "one-day" or "two-day" shipping option at checkout. Our elves pile your order onto the backs of a magic pegasus. Your order shows up the business day noted in your order details, delivered by a pegasus disguised as a delivery person. Don't say anything that might reveal their secret. If you order it after 11:30 AM Central, your order will ship out a day later. The pegasus/secret rules still apply.

How can I track my order?

Regardless of shipping method, you will get a tracking email once your order ships. You can check your order status on the Stuff You Bought page. Click on the order number to view tracking information for that order. Do not email us the next day asking when your item will ship. Take a breath. Have a cup of coffee. Patience in all things, grasshopper.

It seems like items are missing from my shipment. What do you have to say for yourselves?

First, check the Stuff You Bought page to see if your order was split into multiple shipments. If so, no big whoop, the rest of your stuff is on the way. If not, it means we probably made a mistake. Sorry. Let us know at our Support page.

Why isn't my state/country/province listed; do you ship internationally?

No, we do not ship outside of the contiguous 48 United States at this time, and certain sales may not be shipped to certain states. We do not ship to Alaska, Hawaii, Canada, Mexico, nor to Maggie's Nipples, Wyoming or Assinippi, Massachusetts at this time. We also don’t sell wine to all states (see more about this in our nifty Wine.Woot FAQ here). Ignore all this for shirt.woot. We ship shirts internationally and to all 50 states

I'll take them all, what is my discount?

For most sales, there is a maximum of 3 units purchased per deal. You can't have them all. You have to share with the other boys and girls.

I'm a wholesaler/retailer/Bill Gates; can I buy from you in bulk?

It kinda depends on the sale. Look at the sales page to see the quantity limit for the product (usually 2 or 3). Please don't ask again or we'll sprinkle some nasty microbes on your next order. Jeez, some people…

Wine.Woot

What's up with this "Buy Now" business?

No Shyamalanian twist here. "Buy Now" means your Wine.Woot purchase bypasses the shopping cart process. When you click "Buy Now," you'll be whisked away to the checkout page to complete your purchase.

But I've got stuff from another Woot site in my cart. How does that work?

Those items will have to be purchased in a separate transaction from your Wine.Woot purchase. That's kind of obnoxious and a little cumbersome, but it'll make the wine taste that much sweeter.

I just want to buy my freakin' wine already. How do I pay for this resplendent ambrosia?

You need to use Login and Pay with Amazon to purchase items from Wine.Woot.

What is "Login and Pay with Amazon?"

Login and Pay with Amazon is a handy set of features that links your Woot account with your Amazon-stored shipping and payment settings. It enables you to complete the checkout process with all the speed and finesse of a soaring falcon, if falcons were oenophilic capitalists possessing opposable thumbs.

How do I use "Login and Pay with Amazon?"

To begin using Login and Pay with Amazon, you need to have an Amazon.com account. If you don't have an Amazon.com account, let us be the first to welcome you to Planet Earth. You're going to love it here. Once your Amazon account is set up, just head over to our sign-in page and click "Login with Amazon." Enter all the relevant payment and shipping info. Boom. Done.

What's up with the shipping charge?

Wine.Woot is decidedly weird, so shipping works a little differently than the other Woot sites. When you place an order on Wine.Woot, standard shipping is included in the item price.

Content & Community

What's with the Blog?

Here, in the web log format that was popular like eight years ago, you'll find our daily product descriptions along with articles and links of interest to all our special little Wooters out there. Humor, trivia, pop culture, games, and sheer raw idiocy: you never know what form our genius will mutate into. If you click on "comments" below a blog entry, you'll wind up at the forum discussion topic for that post.

Why do the product descriptions say such bizarre, unhinged, or unflattering things?

We harbor a burning need to entertain. It's an affliction: we crave the laughter of the crowd the way vampires crave blood. We're also compelled to blurt out the truth about products. We'd rather you didn't buy from us than regretted buying from us. But keep this in mind about our product descriptions: they're for entertainment purposes and frequently employ literary point of view; the narratives do not express Woot's editorial opinion. Especially if you disagree with it.

Do you guys have any awesome videos I can watch?

How did you know? Check out our YouTube channel here, friend.

What's the deal with the Community?

A teeming hive of chitchat, the Woot Community forums are where the rambunctious, erudite, vicious, hilarious Woot conversation never stops. It's a world of savage beauty and deep spiritual insight. (Note: claims of beauty and insight have not been evaluated by the Federal Discussion Administration.)

How do I join in the Community?

First, you will need a keyboard. Then you need a Woot account. Once you're all logged in, find a discussion that piques your interest (by browsing the Community, or clicking on a discussion link on a sale or blog post) and feel free to let it fly. Just keep it PG-13.

What are Quality Posts and who decides what gets named a Quality Post?

Our crack community team does its best to pierce through the din and elevate the most interesting and informative comments about each deal. And their best is very, very good. Turn to the QPs listed in the first post of each discussion thread for the cream of the comments.

What is this hideous monster pictured with my name in the forums?

That's no monster. That's your custom Woot avatar. It's randomly generated from parts drawn by ultracool illustrator Will Guy, and unique to your account. If you're the kind of grump who hates fun, you can change it - maybe to something that just says I'M LAME.

Somebody in the forums says they work for Woot. How do I know if they're for real?

Under their username you should see a little orange square and the word "Staff". If you don't, they're full of it. If you do, treat that person with the deference and respect due your social superior.

What is not allowed in the community?

First, the usual disclaimer – we're not responsible for the content of any user- submitted post in our community. In practice, we'll try to enforce some simple guidelines below. We want good and bad feedback and will not defend ourselves by means of censorship.

• Do not post personal information such as email or physical addresses, phone numbers, order numbers, etc.
• Do not post any advertising to which you are related or stand to profit from the referral. (This means any reference to another site must be on topic, such as a lower price found, a product review, articles of particular interest to Wooters, etc.)
• Do not post fake reviews (good or bad) of a product you have not physically used or seen used firsthand. Feel free to post what you've heard, just try to be clear and upfront about it.
• Do not post anything that isn't safe for work, or safe for kids. Again, think PG-13. We're sure you're aware that there are plenty of forums on the web that would love to have your smut. This is not one of them, and we'll enforce it. Complain about it too much and we'll tell your grandma what a sicko you are.
• Do not personally attack another community member. No name calling.
• We know spamming and forum vandalism when we see it. We will enjoy ruthlessly destroying it. So bring it, chumps! Bring it!

Company

Where are you guys located?

In the hearts of gadget-loving skinflints everywhere, which happens to be just outside Dallas, Texas. A statistically insignificant few of us are based in Seattle, Washington.

Do you have a privacy policy? Is it a secret?

Yes, we do, and no, it's not a secret. Read it in full.

Can I work for Woot?

We don't know – can you? Check our job listings and you tell us. We're not a huge operation, but we do have need of a few good Homo sapiens from time to time. Repeatedly applying for jobs you are clearly not qualified for is a good way to wind up in our never-hire file.

Is it true that Woot is a subsidiary of Amazon?

Usually it's a good rule to never believe what you hear from a rapping monkey puppet. But in this case, yes, Woot is an independent subsidiary of Amazon. No, we don't get an Amazon discount. So stop asking, Mom.

What's new

Whoa! Why does everything look so different?

Don’t panic. We’ve just made a few little site changes to keep up with the times. You can shop us just like before, but now you’ve got more choices regarding the products that you see. We’ll explain it all below…

What’s with these new lists of products?

The scientists at Woot Labs (a couple of old Commodore VIC-20s in the basement) are always working hard to create new and better ways to shop our site. They realized that our site kinda sucks for finding things, and some people like to know what’s new or what’s popular. So we’ve cleaned up a little, making an awesome new reality. Hooray!

What’s Best Sellers?

The 100 deals in Best Sellers have sold the most units and/or made the most money based on how many people have seen ‘em. We check the Woot logs and update the BS list every 20 minutes. Yes, there’s a little secret sauce in there to make sure things like BOCs don’t appear, but the Best Sellers list is pretty much how it’s described – our best sellers.

What’s New Deals?

Why, only 100 of the newest deals that have just shown up on site! Also updated every 20 minutes via the magic explained above.

What about Last Chance Deals?

Are you noticing a theme? These deals are the deals that are ending soon. Updated, yes, every 20 minutes. Why are you still reading this? Go buy them! You’re running out of time!