Fairfax Privacy Centre

We may collect the following types of personal information:

• name;
• mailing or street address;
• email address;
• telephone number;
• age or birth date;
• profession, occupation or job title;
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise;
• information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We do this in ways including:

• through your access and use of our website, apps or sending SMS/MMS to us;
• through someone else who has provided us with your information (e.g. a gift subscription);
• during conversations between you and our representatives; and
• when you complete an application or purchase order.

• third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
• advertisers;
• mailing lists;
• recruitment agencies;
• contractors and business partners.

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

• to provide products and services to you;
• to provide you with news, information or advice about our existing and new products and services;
• to communicate with you including by email, mail or telephone;
• to manage and enhance our products and services;
• to personalise and customise your experience;
• to provide you with access to protected areas of our websites;
• to conduct competitions or promotions on behalf of Fairfax and selected third parties;
• to verify your identity;
• to provide as part of business data to third parties if you have authorised us to do so;
• to conduct business processing functions for operation of our websites or our business;
• for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
• to provide your updated personal information to us, our contractors or external service providers;
• to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
• as required or permitted by any law (including the Privacy Act).

If you do not provide us with the personal information described in this policy, some or all of the following may happen:

• we may not be able to provide you with the products or services you requested, either to the same standard, or at all (for example, if you do not register as a member of a website, you will not be able to access features or services that are reserved for members only);
• we may not be able to provide you with information about products and services that you may want, including information about discounts sales or special promotions; or
• we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

We may disclose your personal information to:

• our employees, related bodies corporate, contractors or external service providers for the operation of our websites or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, IT systems administrators, mailing houses, newsagents, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
• our existing or potential agents, business partners or joint venture entities or partners;
• our sponsors, or promoters of any competition that we conduct or promote via our services;
• specific third parties authorised by you to receive information held by us;
• the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
• as required or permitted by any law (including the Privacy Act).

We may disclose personal information to our related bodies corporate and external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including the following:

• our related bodies corporate, located in New Zealand and South East Asia;
• our data hosting and Cloud-based IT service providers;
• other external service providers located in the Philippines and U.S.; and
• other third parties operating in jurisdictions including China, India, Indonesia, New Zealand, Hong Kong and the United States where you have authorised us to do so.