The Office of Technology Services (OTS) Faculty/Staff Help Center is the primary point-of-contact for computing questions and technology issue resolution for Towson University faculty and staff. If you are a student, please contact Student Computing Services for assistance.
Faculty/Staff Help Center
The Faculty/Staff Help Center can resolve over 60 percent of the problems and issues during the first telephone call. When necessary, the staff will arrange for an office visit by a technician using our Triage and Service prioritization (PDF).
Telephone Support (Including Remote Control Assistance for Campus Computers)
PHONE Number
410-704-5151, follow the voice menu options
Fall and Spring Semester Hours
Monday through Thursday, 8 a.m. to 7 p.m., Friday 8 a.m. to 5 p.m.
January and Summer Hours
Monday through Thursday, 8 a.m. to 5 p.m., Friday: 8 a.m. to 4 p.m.
After Hours All Year
Assistance is available nights, weekends and holidays through our support partner whenever the campus Faculty/Staff Help Center is closed. Please listen to the recorded information for instructions when calling after hours. FAQs (PDF).
Information on frequently requested topics:
- Faculty/Staff Net IDs and Email
- Suspicious email and phishing
- Configuring your Smartphone for Towson email
- Request Temporary Computer Administrator rights (TCAR)
- Technology Services & Support for New Faculty: What's the Same at TU? What's Different? (PDF)
- Technology Services & Support for Adjunct Faculty: A Guide to Resources and Services (PDF)
- Audiovisual and Computer Technology in Classroom and Computer labs
- Support for Laptops, Tablets and Smartphones
- Towson Online Services How To's: PeopleSoft Financials
- Campus Solutions
Contact Information