The Office of Technology Services (OTS) Faculty/Staff Help Center is the primary point-of-contact for computing questions and technology issue resolution for Towson University faculty and staff. If you are a student, please contact Student Computing Services for assistance.
The Faculty/Staff Help Center can resolve over 60 percent of the problems and issues during the first telephone call. When necessary, the staff will arrange for an office visit by a technician using our Triage and Service prioritization (PDF).
410-704-5151, follow the voice menu options
Monday through Thursday, 8 a.m. to 7 p.m., Friday 8 a.m. to 5 p.m.
Monday through Thursday, 8 a.m. to 5 p.m., Friday: 8 a.m. to 4 p.m.
Assistance is available nights, weekends and holidays through our support partner whenever the campus Faculty/Staff Help Center is closed. Please listen to the recorded information for instructions when calling after hours. FAQs (PDF).
Walk-In Assistance is available for account-related issues and configuring personal mobile devices to access Towson resources.
OTS, with your permission, can view your desktop or take control of your computer to fix problems, install software or demonstrate a process. This service is available for computers connected to TU's wired network (currently not available over wireless networks).
Issues that are can't be resolved by phone are assigned within one hour to a technician who will contact you within four business hours to schedule an appointment. We operate out of three campus precinct offices for rapid response.