A newborn baby is without the tip of one finger after a nurse accidentally cut it off with scissors.
And now first-time mum Marie Campbell, 23, wants to ensure the mistake is not repeated.
Lilly, who was three days old at the time, had a cannula - a tube inserted for fluids - in her left hand, with part of the tube taped to her pinky finger.
Campbell has Type-1 diabetes and Lilly had been in the unit since her birth to stabilise her blood sugar levels.
A Waikato Hospital intensive care nurse removed the cannula with scissors and, in the process, cut the tip off Lilly's finger.
Since Campbell lives less than 30km from Waikato Hospital she was not allowed to stay at the on-site accommodation with her baby, and had to commute from her home in Cambridge to see her.
"I'd just got home with my mum when we got a call to say 'come back, we've cut your baby's finger off'," Campbell said.
"I was like, how can you do that? I was so angry.
"So we raced to the hospital and I said, 'well, where's the rest of her finger?' And it was still in the cot. They didn't put it on ice straightaway or anything."
Cut just below the nail, the finger was reattached that day, but the procedure was unsuccessful.
"We unwrapped it after a week and the [surgeon] checked it and it was all black," Campbell said.
"It didn't work, so now we have to wait for nature to take its course and for it to fall off."
The incident happened at the newborn intensive care unit on August 30.
Newborn ICU clinical director David Bourchier said in a statement that the incident was the subject of a Health and Disability Commission complaint.
"We can confirm that there was a recent incident in NICU where the tip of a baby's finger was accidentally cut off," the statement said.
"We acknowledge this is very distressing for the family and we have apologised to the parents. This kind of incident is very unusual and we are treating it seriously."
Bourchier was unable to confirm whether it was protocol to use scissors when removing tape from a newborn patient's hand or whether the staff member would be disciplined.
He said the hospital is "undertaking our own internal review and will share the findings with the parents".
Campbell said she was initially quite angry with the nurse, but six weeks on no longer bears a grudge.
"She came and apologised to us in person and she felt really bad," Campbell said.
"She was one of Lilly's main nurses and looked after her really well before this happened.
"I do know it's an accident, but I don't want this happening again and [now I am] waiting on answers from the hospital."
Campbell's main fear now is infection, but she's also thinking long-term.
"I'm worried she'll get teased at school or that it will limit things she wants to do," she said.
"I'm sure all parents have to worry about stuff like that, but it adds a little extra worry. I've been told it may affect her grip.
"She's happy and healthy now, but we're not sure how this will affect her in the future."
Campbell does not have a car and is struggling with the extra travel and medical expenses for Lilly. The Accident Compensation Corporation (ACC) has been contacted over the medical misadventure, but no payment has been agreed on.
In the meantime, Campbell has set up a Givealittle page to help with the costs.