Frequently Asked Questions

How can I pay for my order?

We accept American Express, MasterCard, Visa and Paypal Click here if you want more information about PayPal.

What are the charges for using credit card and Paypal

We do not charge you for using credit cards orpaypal. There are no fees. 

What are the fees for using credit card and Paypal

We do not charge you any fees for using either credit card or paypal. There are no fees. 

Can I cancel or update my order?

If necessary, you may cancel all or part of your order, provided you contact us before the next business day. If you would like to cancel or update your order please tell us: 1300 656 059 or store.help@smhshop.com.au

Shop Online Service Team Business Hours
Monday to Friday 9.00am to 5.00pm
Weekends - 7.00am to Midday
Please note all hours are Australian Eastern Standard Time.

What is your returns policy for online orders?

We are happy to offer customers30dayreturns.

If you would like to make a return please contact store.help@smh.com.au

In the case of a requested exchange, you may be offered a refund where the product has
sold out.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). .Any packaged goods must be returned with the packaging in original condition (unless faulty). Please ensure all returned items are free from marks, stains and rips, and unless faulty they may not be accepted for return if received damaged.

My credit card has been declined - what should I do?

If your credit card is declined you must contact your bank to find out why. The bank does not tell The Sydney Morning Herald Shop why the card was declined.

How much does delivery cost?

Standard delivery, Australia-wide, is included in the price. If express delivery is available it will be offered at the extra price shown. International delivery is available for some products. Please contact us for more information store.help@smhshop.com.au

How long does delivery take?

• Signed, limited edition prints and framed photographs may take up to 25 working days. See the individual product pages as each art print has a different delivery time. Although we expect to have the prints to you much sooner, we do not print the full edition numbers at once so from time to time we need to reprint new batches from the edition, which then need to be approved and hand signed by the artists who might be interstate, and can push the delivery time to the customer out.
• Other products are generally dispatched within 10 working days. Orders might arrive separately.
• Each order will arrive seperately.

My order has not arrived - how can I check it?

Please contact us: 1300 656 059 or store.help@smhshop.com.au