FAQ
So that you can find the information you need as quickly as possible, this page includes answers to the most common questions about obituaries and Guest Books.
We recommend that you check the following links for help before contacting Legacy.com. While our customer service team responds to emails very quickly (typically within 1 business day), you may find your answer even faster by checking below.
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To locate an obituary or Guest Book, begin at our homepage,
www.legacy.com.
Notice the “Search Obituaries” box in the upper-right corner of the screen. Type
in the deceased’s first and last name into the search boxes (only the last name
is required, but entering a first name will help narrow your results). Once you’ve
entered this information, click the green arrow to the right.
This will lead you to a list of people sharing the deceased’s name. Click on the
highlighted name of the person you are looking for, and the obituary will be displayed.
If the obituary includes a Guest Book, you will see a “Guest Book” link. Clicking
on it will allow you to view all current entries and add your own.
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To sign a Guest Book, first locate
the obituary or death notice. If the obituary includes a Guest Book, you
will see a link to visit the Guest Book. Clicking this link will bring you to the
page where you can view all current entries. At the upper-right of the Guest Book page,
there is a section labeled "Sign the Guest Book" where you can enter your message.
After you type your message, click "Next". You can make changes or corrections to your entry
by clicking "Edit entry." When you are satisfied with the appearance of your entry, you
can complete the process by clicking "Submit entry," located below the preview of your entry.
You must click “Submit entry” to complete your entry. You'll know
you've successfully submitted your entry when you see a thank you message on the confirmation page.
Please note that entries do not appear online immediately.
All entries are reviewed for appropriate content
and typically appear online within a few hours.
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All Guest Book entries are screened by our staff for
appropriate content
before being placed online.
Please allow 24 hours for review, and then check the Guest Book for your entry.
If you don't see your entry after 24 hours, and you believe it meets our
guidelines,
please
contact us
with your name, the full name of the deceased and the date of your entry. We will
be happy to investigate the status of your entry.
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Keeping this Guest Book available online is a wonderful way to allow those who knew
your loved one to express their sympathy and share fond memories. Even if you are
not a member of the family, consider keeping this Guest Book open as a special gift
to the family. Keep this Guest Book online by purchasing a sponsorship. By doing
this, you'll be giving loved ones a place to express their feelings and share
memories any time they'd like in the months and years ahead.
To sponsor a Guest Book, please click “Keep Guest Book Online” at the top of the Guest
Book page. This will take you to a page where you can view options for extending the
Guest Book past the current expiration date and place an order online.
If you do not see this link, the Guest Book has already been sponsored.
If the Guest Book has already been sponsored for one year and you would like to
extend it further, please check the Guest Book approximately five days before the current
sponsorship is due to expire. At that time, there will be a link on the Guest Book
page to extend the sponsorship.
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Even after a Guest Book expires, we retain all Guest Book entries that have appeared
online. If you would like to restore a Guest Book that is no longer online and view
all previous entries, you can do so by purchasing a paid sponsorship. If you are
interested in this option, please
contact us.
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A printed Commemorative Guest Book may be purchased in a hardcover or softcover
format. The Commemorative Guest Book is a full-color, professionally printed and
bound keepsake that contains all of the entries currently in the online Guest Book
and will arrive within 10-14 business days.
For more information or to purchase, please visit the Guest Book and click the
“Print This Guest Book” button at the top of the page.
To print a copy of the Guest Book, you may click on the “Print Entries”
link in the Guest Book.
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Our database includes recent obituaries from newspapers and funeral homes nationwide.
However, we do not maintain an historical archive of obituaries.
If you are unable to locate the obituary you are seeking with a name search on Legacy.com,
you may be able to locate it in the local newspaper’s online archives. For more
information on searching a newspaper’s archives, please contact the newspaper directly.
For obituaries published prior to the start date of a newspaper's archives, you
may be able to find help at a public library, many of which maintain historical
newspaper archives.
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