Aabaco Small Business India

(updated 19 May 2016)

With our recent rebrand to Aabaco Small Business from Yahoo, there are some specifics you need to know about your account and billing that have changed. Here are some frequently asked questions:

1. What changes are being made to Aaabco Small Business India?
Aabaco Small Business values our loyal India-based customers and offers you support through our email, chat, and social Customer Care channels. We will be announcing additional support channels and self-service tools to increase the options for interacting with our team. At the same time, we have suspended taking new subscriptions, so that we can focus on your business.

2. How does this impact my Business Mail accounts?
Business Mail will continue to be powered by Yahoo Mail. The functionality you have today will either remain the same or see improvements. You have access to past emails sent and retain your sub-account email addresses as you have already set them up. There are no changes to the way you access your Business Mail mailboxes.

3. What, if anything, will happen to my Yahoo account?
You will still keep your Yahoo account so that you can continue to access other Yahoo products and services, including any personal Yahoo Mail accounts.

4. I have a domain hosted elsewhere. What do I need to do?

If your domain is hosted by a company other than Yahoo, you will need to update the nameservers that you’re pointing to. We’ll be providing detailed instructions when the time comes. 

If your domain name is hosted by Yahoo, you will not need to make any changes.

5. How will I renew my services?

For the time being, all services will be renewed through a new process. A member of our team will contact you by email when your services are up for renewal. You can also contact Customer Care to renew your services.

6. Will I still be able to pay for my services with cash or check?

We will no longer be accepting cash or check payments for services. Any previous payments you have made with cash or check are fully accounted for, and we will be contacting you by email when your services are up for renewal. At that time, you will be able to pay by credit, debit or net banking.

7. Will prices for my services remain the same?

We do not have plans to change the prices for our products and services in association with the rebrand.

8. What changes will I see when I log in?

Your Control Panel will have a bit of a facelift, but all features you have today (excluding the option to upgrade/downgrade) will still be there. With this change, you will manage your billing within your dashboard, under My Account. You will also have access to a new feature called Live Insights, an app that gives you real time visitor tracking, analytics and insights for ecommerce. With this new feature you will not have access to any historical data related to your website. 

9. Is there anything else I need to do?

Yes. If you have not yet done so, please create a new Aabaco ID and password to access your services.

Please also read our new terms of service and privacy policy, which are now in effect.

10. If I cancel my services before the end of my subscription term, will I get a refund?
You can cancel your Aabaco Small Business India plan anytime; however, if you cancel, you won't be entitled to a refund of any fees associated with that plan. For more information, please see your Terms of Service.

11. Why is Aabaco Small Business (formerly Yahoo Small Business) being separated from Yahoo?

Yahoo has decided to suspend work on the spin-off of Aabaco Holdings, which also includes Aabaco Small Business. Read more.

12. Why do I see luminate.com for some site pages and my Control Panel?

Long story, short:  We had to move all sites and servers off of the Yahoo domain as part of the previously planned spin preparations.  At the time, luminate.com was the planned product brand, but Yahoo decided to instead adopt the company name Aabaco Small Business as our brand.  You may see the luminate.com domain used for some time.

13. Is there someone I can contact if I have questions?

Of course. If you have specific product or account questions, please contact Customer Care, as you normally would. Please do not send any personally identifiable information via email.