Subscriber Support Centre

Most Popular

Newspaper subscription FAQs

• What is my subscriber number?
• How do I activate my complimentary Newspaper Replica access?

Digital Subscription FAQs

• I am having issues logging in to the iPad app after subscribing?
• How do I cancel my iPad only subscription?
• I have activated my All Digital Access, but I still get asked to subscribe. What's wrong?
• Which digital subscription packages include access to the Digital Edition?
• Can a household share the same log in?
• How do I reset my password?

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WA Today

General

• How do I access WA Today news and editorial content?

The Age

General

• What are the daily lift outs in The Age?
• How can I provide feedback on your journalism and editorial quality?
• How do I access The Age?

Canberra Times

General

• How do I access Canberra Times news and editorial content?

Brisbane Times

General

• How do I access the Brisbane Times news and editorial content?

Smart Investor

General

• Exciting changes to Smart Investor

The Australian Financial Review

General

• Trading Room Closure
• How do I access a tax receipt for my subscription purchase?
• How do I suspend my newspaper delivery?
• How do I renew my subscription?
• How do I upgrade to include the AFR Weekend or newspaper delivery?
• How do I report a breach of privacy?

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The Sydney Morning Herald

General

• How do I access the Sydney Morning Herald?
• How can I provide feedback on your journalism or editorial quality?
• I am having trouble loading the website pages?
• How do I submit a Letter to the Editor?
• I am having trouble downloading the Tablet Edition App. What do I do?
• What lift outs feature in the weekday editions?

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Popular Topics

Manage Billing & Accounts

• Managing your Age print subscription
• Managing your SMH print subscription
• Managing The Age digital subscription through My Account
• Managing your SMH Digital Subscription through My Account
• New The Age Customer subscribing online using Paypal
• New SMH Customer subscribing online using Paypal

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Deliveries

• Activating your free digital access
• Issues with your deliveries

Using our website

• The Age Today's Paper
• The SMH Today's Paper
• Switching Video Off on The Age website
• Switching Video Off on The SMH website
• Steps for Clearing Browser Cache or History
• Making The Age / SMH my homepage

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Using our Apps and Mobile Site

• Adding the Mobile Site to my home screen
• Logging into the Mobile Site
• Checking if you’re logged into the App
• Logging into the App
• Finding and downloading the App

Gift Subscriptions

• Selecting and Purchasing Gift Subscriptions
• Redeeming a gift subscription

Tools and benefits

• Follow us on social media
• My Comments
• My Clippings
• My News emails
• Access The Age & SMH Subscriber Site
• Today’s Paper

Digital Subscriptions

Digital Subscriptions Overview

• How to get unlimited access to The AGE Website
• How to get unlimited access to The SMH Website
• The Age Skim APP
• The SMH Skim APP
• The Age Mobile Website
• The SMH Mobile Website

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Setting up your digital subscription

• iTunes Subscription - The Age
• iTunes Subscription - The SMH
• I have subscribed via Google Play but the Android app gave a login fail message when I tried to enter my details?
• I am having issues logging in to the iPad app after subscribing?

Manage my subscription

• Concurrent Device Limit
• Safari Troubleshooting for Mac computers
• Moving From Safari to Mozilla Firefox
• Moving From Safari to Google Chrome
• What is the cancellation policy?
• Can I change my subscription package online?

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International & Travelling customers

• What if I have a subscription to the Digital Edition?
• Are overseas subscribers charged GST?
• I am overseas, how can I contact you?
• I’m a home delivery subscriber who will be travelling overseas, how will I access the news?

Subscription packages

• Does the Newspaper Replica product come standard with a Digital Subscription?
• What if I already purchased the Android App $21.99 subscription?
• Why does the Android Tablet App Subscription cost less than the iPad App Subscription?
• How much does it cost to subscribe to just the Android tablet app?
• Which packages include access to the interactive crossword and puzzles?
• Why does All Digital Access and All Digital Access + Weekend home delivery cost the same?

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The Age & SMH Subscriber Program

• I don’t live in Australia. What offers are available to me?
• How do I sign-in to my subscription?
• How do I sign up for a Fairfax digital membership?
• What is Zoom?
• I want to subscribe/unsubscribe to a newsletter?
• How do I access my exclusive offers?

Gift Subscriptions

• What are gift subscriptions?
• What Gift Subscription packages can I choose from?
• When is the gift sent to my nominated recipient?
• What's the length or term of a Gift Subscription?
• Is a gift card sent to the person I have nominated as the gift recipient?
• I tried to give a gift subscription and the recipient never got the redemption e-mail — what should I do?

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Newspaper Subscriptions

Subscribers

• How do I sign-in to The Age & SMH Subscriber Site?
• What is Zoom?
• I want to purchase tickets to an event?
• I want to subscribe/unsubscribe to a newsletter?
• How do I access my exclusive offers?

Home Delivery Packages

• Which publications have a newspaper subscription?

Today's Paper - Newspaper Digital Replica

• What devices is Today's Paper compatible with?
• I have a Digital Subscription, do I also get complimentary access to Today's Paper?
• What is the Today's Paper?
• I am having issues accessing Today's Paper
• What time is Today's Paper available each day?
• Are there special rates for existing home delivery subscribers?

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Home delivery overview

• How do I provide feedback on my newsagent?
• What types of newspaper subscriptions do you offer?
• Which areas do you home deliver to?
• What is included in a home delivery subscription?
• What are my payment options?
• Can my newspaper be delivered to an apartment?

Manage my subscription

• How do I cancel my home delivery subscription?
• I have forgotten my subscriber number. What do I do?
• My newspaper is late. What do I do?
• My newspaper is damaged. What should I do?
• My newspaper is missing. What should I do?
• Can I change my subscription package midway through?

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Fairfax Media

Social Media

• How can I follow you on Twitter?
• What are your community rules and guidelines?
• Where can I find you on Facebook?

Privacy Policy

• Where can I find your Privacy Policy?
• Are you compliant with the March 12, 2014 privacy reforms?
• How do I opt in or out?
• What personal information do we collect?
• What is your tracking and targeting policy?
• Why do you collect personal information?

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Digital Membership

• What sites does Fairfax Digital Membership give me access to?
• Why should I become a digital member?
• Can I personalise my online viewing experience?
• Can I access The Age & SMH Subscriber Site if I am a Fairfax digital member?
• What is mySMH or myAGE and how do I access it?
• Can I disable the AutoPlay video feature?

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About Us

• ★ Contact Us
• What online brands and assets does Fairfax Media own?
• What news publications do you own in Australia?
• Who is Fairfax Media?