How to securely transfer data to us
ReachTEL supports a number of methods to securely transmit sensitive data to us.
| Method | Description | Security level |
|---|---|---|
| Email + PGP encryption | Data can be emailed with a PGP encrypted attachment. | High |
| Email + ZIP encryption | Data can be emailed using a password protected ZIP file. | Low |
| Email without encryption | Data can be emailed using no encryption. This should be avoided. | Nil |
| SFTP | Data can be uploaded to our server using SFTP | High |
| Secure portal | Data can be uploaded using our secure portal: https://load.reachtel.com.au/ | High |
Email without encryption
Email is an insecure communication channel. Emails are transferred between many systems and are subject to interception, eavesdropping and forgery. Whilst it is very convenient to simply email data to us without any protection, it should be avoided under all circumstances.
Below are a number of simple options that provide strong encryption for very little effort and no cost. We can help you configure and use the below software to ensure that your data remains safe.
PGP encryption
PGP provides very high security encryption that allows files to be sent using insecure communications channels like email.
There is free software available for all the popular email clients that will allow you to encrypt and decrypt PGP files:
| Mail client | Suggested software |
|---|---|
| Outlook | Gpg4Win |
| Mac Mail | GPGTools |
| Thunderbird | EnigmailM |
In order to encrypt files to be sent to ReachTEL, you will first need to import our public key. This can be imported by downloading and importing the below file or by requesting the key from a public key server. Refer to your software manual for how to import keys from a public key server.
| Key ID | User ID Key file |
|---|---|
| 0xE063861F | ReachTEL Support (support@reachtel.com.au) |
ReachTEL also has the ability to PGP encrypt return files if requested. To do this, we will need the Key ID's of any keys you'd like to be able to decrypt the file. Contact ReachTEL Support for more information.
SFTP
SFTP allows users to transfer files over insecure networks such as the Internet.
ReachTEL can provide access to our SFTP server which is located at sftp.reachtel.com.au. Accounts can use either username and password or username and SSH key for authentication.
Your corporate firewall may need to be adjusted to allow access to our SFTP server. If you are having trouble connecting, please reach out to your IT support group to check if there is a firewall blocking access.
There is free software available for all operating systems that will allow you to upload files via SFTP:
| Operating system | Suggested software |
|---|---|
| Windows | WinSCP |
| OS X | Cyberduck |
We also support being able to return completion reports directly to either your SFTP server or ours. Contact ReachTEL Support if you would like this provisioned for your campaigns.
Secure portal
We have developed a secure, web-based file transfer service that will allow you to transfer files to us without having to install or configure any software. All you will need is Internet access and a web browser.
To access the portal, navigate to https://load.reachtel.com.au and follow the simple, step-by-step instructions to submit a file. Our staff will manually review your request prior to actioning it to ensure that there are no problems.
