Our reporting is completely automated with reports being sent at the conclusion of each campaign. Ad-hoc reporting can also be set up to send updated information at regular intervals. End of day, week or month cumulative reporting is also available.
Reports can be emailed to multiple contacts and can also be encrypted to ensure complete privacy.
Our flexible reporting engine can structure data in a number of formats making it easy to import our results files into nearly any system.
Here's a small sample of the metrics we collect, measure and report on:
Voice
Call duration including ring time and call duration
Live answer or answering machine detection
Interactive button press options
Call centre transfer outcome - time to answer, operator time, hold time
Call outcome - answer, ring out, ring busy, disconnected
Regulatory opt outs
(Do Not Call Register Act compliance)
SMS
Send receipt
Handset delivery receipt with time stamp
Disconnected number notification
Customer initiated messages and replies
Regulatory unsubscribe
(SPAM Act compliance)
Email open tracking
Link click through
Track hard bounces (permanent errors such as invalid address) and soft bounces (mailbox full)
Regulatory unsubscribe (SPAM Act compliance)
