Browse Hotel Receptionist jobs

A receptionist is the first port of call for many hotel guests. Therefore the job of a hotel receptionist is a very important one – in many ways you will represent the hotel and be the first impression of hotel guests. Working at the entrance and front desk of a hotel, the hotel receptionist's job is to address hotel guests and checking guests in and out, providing the guests with basic hotel information, handling telephone calls, as well as handling guest payments. At the center of the hotel receptionist's attention is the individual guest's comfort and needs, ensuring a pleasant hotel experience. The hotel industry is incredibly competitive and as a hotel receptionist, you have a big task to ensure that your hotel is considered among the best! Depending on skills and work performance, hotel receptionists may be promoted to levels of higher duty within the hotel, which serves as a huge motivation for many front-desk personnel.

Responsibilities & Skills

At the core of a hotel receptionist duties is general front office administration and general receptionist tasks. The hotel receptionist maintains a close communication relationship with hotel guests and besides checking guests in and out, the receptionist must be available throughout the guests' stay to assist them with any hotel inquiries. Should the hotel host conferences, workshops or media press releases, the hotel receptionists will be closely involved with the arrangements and logistics of such events.

- Excellent communication skills; any language besides first level English would be an advantage
- Excellent computer and general office management skills
- Basic financial management and sales skills

Required Qualifications

• Grade 12 matriculation
• Hotel Industry and Receptionist training
• Proof of computer literacy (previous work experience / tertiary training)

Useful Links

• Australian Hotel Association
• National Tourism Industry Association