Help Centre

Essential information
1
 What is my allowance for checked baggage?
2
 Do I need a visa to travel to my Emirates destination?
3
 Where can I find the booking reference/PNR?
4
 Can I reserve seats for my Emirates flights and how do I do this?
5
 What are the differences between Special, Saver, Flex and Flex Plus fares?
Most popular questions
1
 How do I get OK to Board approval?
2
 Can I get a refund if I cancel my online booking?
3
 How do I claim missing Miles from Emirates?
4
 How can I change my personal information or the details on my Emirates Skywards account?
5
 Once I’ve become a member, when do I get my membership card?
Find essential travel information

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Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.