Live chat is the easiest and fastest way for the customer to contact foodpanda whenever there is a problem. Agents can handle multiple chats at once, so the wait time is reduced and customer’s have a better experience.
Jorge Vernetta, Global Operations Manager at foodpanda
Chat Routing automatically assigns incoming chats to active agents. This ensures your customers receive prompt support, your agents don’t get overloaded, and your team managers can manage volume.
