Car insurance reviews

Try the Phone queue system (bad). Try the call centre (bad). Try the customer service (bad).

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

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I have never had to make a claim but always had good service over the phone

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   8 / 10

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As a silver member i was covered for car hire while my car was repaired after it was damaged by hail. But they only provide 40.00 a day which meant the most basic small vehicle which my disabled husband couldn't get into. Not impressed!

Value for money   3 / 10

Policy coverage   3 / 10

Customer service   7 / 10

Claims handling   4 / 10

Trust   4 / 10

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They have been very competitive in the beginning but the pricing has gone up they wont match other quotes unless your a new customer so I have since changed 2 car policies

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Great customer service

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

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Cheap

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

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I have been lucky have not had any claims but friends have, very satisfied courteous service.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Fantastic when it comes to payouts - no hoops to jump through.

Value for money   6 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   10 / 10

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Love it...we had a date to fix our car in a few weeks and they gave us a hire car for he week and a bit while they had our car.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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Nothing special, you tend to find out how good they are once the bad happens

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   4 / 10

Claims handling   7 / 10

Trust   5 / 10

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Great value

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   9 / 10

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After falling apart after my accident, CGU were very easy to deal with on the phone and had arranged the repairs within a day or so.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   8 / 10

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Coles Insurance were cheap and easy.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Competitive pricing and good inclusions, although I have never had to claim.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   6 / 10

Claims handling   -1 / 10

Trust   7 / 10

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NRMA has always been there for me whether it's been when I got my first car and it broke down, they were there or if I locked my keys in my car accidentally, they were there! I have always been with NRMA for over 15 years and that will never change.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Pros - we initially got a great rate, excellent value for money... Great customer service and easy claims Cons - after the first 12 months, our monthly fee suddenly increased by more than 200%.. Was only when we threatened to go elsewhere, they reduced our rate again.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   5 / 10

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When my car was totalled everything was taken care of quickly and efficiently and with compassion. It was a relief to hear .... we'll take care of everything you rest up and get better. And take care of everything they did. Pay out was in my bank within the week, a heartfelt letter followed with a small car care package for my next car. Great experience.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   8 / 10

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Driving through an intersection on a day like any other, a car turned from the other side of the road and crashed into my beloved Ford Laser. Fortunately, the driver stopped and we exchanged details. At the SGIC appraisal centre they gently told me the car was a write-off (I burst into tears!). They settled the claim promptly and gave me a fair pay-out, which helped me deal with the experience and move on.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   9 / 10

Trust   9 / 10

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Good value for money, can lodge claims online, fast processing of claims, great customer service.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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They are cheap, easy to use and you can pay by the month.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

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Best vehicle coverage I have ever had. Replacement of vehicle for 5 years, windscreen damage without excess, hire car for as long as required to fixed damaged car and all at good price. No other company was willing to give me this great deal.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Coles car insurance has been amazing. We have two teenager girls driving and both have had accidents already. it has been peace of mind to deal with Coles insurance. They have covered us every time, and it has always been a quick process. We are very thankful and pleased with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Nothing to hide and very good

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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No problems.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Had a lot of problems with their preferred repairer. They did not carry out a simple she'll alignmement after being hit toned directly on frount righ hand wheel. Got car back a whelk stuff snapped off nearly losing wheel Starring rack was severely damaged and could have caused a nasty accident. Eventually fixed but could have been a major accident. Hail damage separate took too long and had to pay 2 days extra car hire as they only cover 2 weeks.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   5 / 10

Claims handling   4 / 10

Trust   4 / 10

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