Ordering Information

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Ordering Instructions:
It is vital that you put your name and address on each order. We don’t care what name you use when you order, but it would make our lives easier if you either used the same name on each order, or noted previously used names. Most orders go out in 2–3 days, but occasional delays of up to a week are not uncommon. There are also occasions when delays occur due to titles being out of stock. Please allow 4–6 weeks for delivery. Your patience is appreciated.

You can order electronically (and securely) from our web site using a credit card, or print a copy of an order from the site and mail it with payment. Customers ordering by fax, email or phone may only pay with a credit card.

In the event of titles being unavailable, please include alternatives if you do not want to wait for your books (listed in the “Comments” field), or you will be issued a credit slip. If you prefer, temporarily out of stock items can be recorded (back-ordered), and sent immediately when we have them back in stock. Should you desire a credit slip, rest assured that your AK credit does not expire. It is good as long as we’re around.

All sales are final. No returns on mail ordered merchandise.

Payment

All orders by mail must be accompanied with the appropriate payment. Payments can be made by credit card, check, money order, or international money order and made out to “AK PRESS”. We take Visa or Mastercard by mail, fax, email, phone (510-208-1700 between 9 am and 6 pm Pacific time on weekdays ONLY), and via our web site. For those ordering by credit card, we require your Mastercard/Visa number, expiration date, billing address for the card, security code (the last three digit of the number in the signature area on the back of your card) and name as it appears on the card. We will also accept payment in cash, but this is sent at your own risk.

International Ordering

Overseas customers are advised to pay by International Money Order, travelers checks, checks in dollars, drawn on a US bank, or by credit card. For checks drawn in currencies other than dollars, or on non-US banks, there is an additional charge of $20.00 to cover our extortionate bank charges. Orders weighing over 4 pounds are subject to an additional postage charge.

Prisoners

Please be aware that prisons have different regulations about what you can order. You are responsible to know those regulations and order accordingly. If items you order are rejected by the prison and returned to us, we will issue a credit memo for your purchase. However, if the prison does not return the order, we cannot issue a credit. Unfortunately, you order at your own risk. While we cannot afford to send free books to prisoners, we do offer a 30% discount on all items shipped directly to prisoners. For free books, contact the Prisoners Literature Project c/o Bound Together, 1369 Haight Street, San Francisco CA 94117.

Postage & Handling