Consumer Affairs

Bella donates to charity - without earning a cent

Lucy Cormack 1:50 PM   One Australian social enterprise believes it has found a way to help consumers "give free money to charity".

Consumer watchdog the victim of latest scam

CBD

Colin Kruger, CBD 12:06 PM   Is this the most fiendish scam yet? The ACCC has been forced to send out an alert about a new con where fraudsters impersonate the consumer watchdog itself.

Why Cara's stressing out at the shops

Alex Crespo and Cara Heasman, who have experienced "analysis paralysis" in their Bronte flat.

Esther Han 11:43 AM   With the plethora of products, you'd think we'd be satisfied. But we're actually feeling a whole lot of regret, according to a new study.

Rhodes workers join the Pokemon Go craze

Brittany Kury and Sarah Westbrook.

James Lemon   If you can't beat'em, you might as well join 'em and ''catch 'em all'', decided Sarah.

Google doomsday for payday lenders

Cash

Patrick Hatch   Australians looking for a loan will be more likely to find help than a loan shark after a Google advertising ban comes into effect.

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Metal shavings: Aldi recalls food product

A pack of hot dog rolls has been recalled.

Esther Han   Customers are being urged to not consume the product and return it to the store.

The Sydney suburb swamped by Pokemon Go players

Daront searches for Pokemon characters at Peg Paterson park in Rhodes.

James Lemon   Pokémon Go players and residents are beginning to clash in a suburb which has an intersection of three Pokestops.

The 10 deadliest jobs in Australia

Public housing construction by apprentice trainees from TAFE with the aid of the federal government stimulus money. ...

Lucy Cormack   One industry accounts for 23 per cent of workplace deaths in Australia.

The 'unhealthy' influence on kids sport

McDonald’s sponsors junior athletics, basketball and swimming programs.

Esther Han   Kids think food and drink companies that sponsor their club are 'cool', says researcher.

Virgin lures PokemonGO players

Any businesses near a PokeStop could find players milling about for hours at a time.

Lucy Battersby and Thomas Hounslow   Australian companies have started taking advantage of the PokemonGO craze, with Virgin Mobile offering players free phone charging at 52 stores and kiosks across the country. 

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Optus to refund 175,000 customers

Optus has admitted it failed to provide some customers with a product disclosure statement and a financial services ...

Sarah Danckert   The telco giant will refund 175,000 mobile customers and write to another 500,000 who may have been affected after ASIC found it overcharged for insurance.

Pokemon Go outage 'stressing' Australian users

The message on the Pokemon Go app showing a problem with the servers.

Thomas Hounslow   If you thought people were angry over Telstra's outages, when the Pokemon Go servers crashed, it drove people crazy.

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Computers

Apple's Mac no longer bucking PC industry's sales slide

Apple's laptops and desktops are famously resilient to PC market woes.

After defying industry trends in recent years, Apple is feeling the slowdown in global purchases of laptop and desktop computers.

How your fingers can help you lose weight

finger diet 4

Esther Han   The clever use of hands and fingers could help you shed the winter fat, say Sydney University researchers.

Bestjet accused of misleading customers

Paulina Olszanka said she booked flights to Poland through the company in March but had her tickets cancelled after she ...

Georgia Wilkins   Travellers have accused budget airfare website Bestjet of misleading behaviour, saying it is cancelling reservations and asking for more money for new flights.

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'Healthy' snacks not up to school canteen standards

Eight-year-old Luca Portwin tucks into a Paddle Pop.

Esther Han   Two food giants have gotten into trouble for slapping misleading health claims on ice-cream and rice snacks.

Why four $147 concert tickets cost Michael $1656

Mercury, News, Idol Intent.  Jodi Dockett and son Logan, 6, won tickets to the Australian Idol concert tomorrow, ...

Lucy Cormack   One customer's experience serves as a warning about buying concert tickets from a third-party seller.

The 92pc 'Telstra tax' paid by 'trapped' customers

Telstra logo

Esther Han   Customers should be recording every outage and loss, says Choice.

Pokemon Go takes over the city

A Pokemon Go fans in Sydney on Sunday.

Dominica Sanda   Every generation of Pokemon fans was out on the streets of Sydney, glued to their phones in a battle to "Catch 'Em All".

Aldi maths: Does it really add up?

If you have recently grabbed a pack of Coca-Cola cans at Aldi you may have noticed you're paying less for eight more ...

Swetha Das   Figuring out where you're getting the best deal when product sizes differ is hard. So we've done the maths for you.

The three simple questions used to steal your identity

Sue King had her identity stolen

Esther Han   Sue King's friends started asking her why she was requesting a reference for a loan. She wasn't.

Not everyone a winner under Qantas' new fee regime

Qantas

Esther Han   Qantas has overhauled its card payment fees following the Reserve Bank's move to curb excessive surcharges. But are they any good?

Aboriginal corp 'defrauded' of $475k

Uncle Bryon Powell stood down as chair of the Wathaurung Aboriginal Corporation earlier this year.

Sarah Danckert   As smoke billowed from the corroboree in Ballarat few were aware of the deep strife afflicting the indigenous corporation behind the event.

Are cold and flu-fighting vitamins a waste of money?

Sick Australians flock to stock up on vitamins, but there is disagreement over whether they help.

Patrick Hatch   Consumer suffering from colds and the flu are spending millions of dollars on vitamins which some experts say will likely do nothing.

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How you're being charged seven times the price

Elizabeth Blanchard says buying a second hand car is an 'overwhelming' process.

Esther Han   When Elizabeth Blanchard wanted to check the car she was buying was legit, she almost paid $25 for a certificate she could get for $3.40.

The 10 most complained about ads of 2016 (so far)

Newsreader Lee Lin Chin appeared in the controversial Australia Day lamb ad.

Kim Arlington   Too sexualised. Too graphic. Unfair to vegans. 

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Bank code of conduct review kicks off

Australia's bank credit ratings are vulnerable after action was taken against the sovereign AAA rating. Illustration: ...

Clancy Yeates   A code of practice setting out how banks should deal with consumers and small business customers will be put under the microscope.

'Ducks with twisted necks walking in circles unable to eat'

A photo of a lame duck in a Tinder Creek shed taken in late 2015.

Esther Han   Warning: graphic images. Major restaurants and butchers cut duck supplier over animal welfare accusations.

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Half a million reasons hoverboards are still unsafe

The hoverboard industry under fire as half a million models recalled in the US.

Lucy Cormack   Up half a million hoverboards are to be recalled in the US, following at least 99 incidents in which a battery pack overheated. 

Medibank blunder set to delay tax returns

Medibank customers will likely have to delay filing tax returns.

Patrick Hatch   Thousands of Medibank Private customers will likely have to delay filing tax returns because of major technical blunder.