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The majority of the questions sent to Ask Jack are about Windows 10. Here are 10 recent ones, plus a bonus: how to stop or block the upgrade
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Gabriel’s organisation works with community groups on volunteering, and they want to collect photos of all the various projects as simply as possible
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Noel intends to register on AirBnB and wants to offer porn-free internet access without giving away all his security details
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Samantha is running Windows 8.1 and wants to know what will happen to her programs, personal files and antivirus software
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Since the early 1990s, John has stored all his records using the Superbase database, but he reckons it won’t run in Windows 10. Are there still ways to run 16-bit software or is it time to move on?
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Microsoft is pushing its free upgrade at Windows 7 users and Tom wonders what the benefits are. The answer includes opt-out information for refuseniks
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Patrick doesn’t want to pay BT £5 a month to continue his email service, and would like a free alternative
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Jean wants to delete her Facebook account, as does Alban, but he can’t remember his email address or password. Suzette also wants to delete her Facebook account so she can start again with a new one
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Sharon has upgraded to Windows 10 and now she can’t play DVDs. What’s the solution?
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Mike and his wife are getting too much spam in their BT Internet mailboxes. What can they do to stop it?
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More than 200 million people are already using Windows 10, but will your old software and peripherals still work if you accept this recommended upgrade?
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Neal has a six-year-old old Dell Studio 17 laptop and wonders if the hard drive is likely to fail. Is this a good time to swap it for a faster SSD, or buy a new PC?
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Dylan is getting account sign-ups from someone with the same name, who is mistakenly using Dylan’s email address. What can he do?
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Linda’s old Windows XP system died, and she’d like to retrieve the data from the hard drive and transfer it to her new Mac
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John runs Microsoft Windows 7 and Firefox, but pop-ups are driving him crazy – fortunately there are some free things he can do to make things clear
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Yasmine has a six-year-old Vista laptop that does all she needs. But time is running out, and she finds Internet Explorer 9 limiting
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Sandra and others have asked for an update on buying a laptop to run Minecraft, so here it is ...
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The whens and hows of upgrading Microsoft Windows 7 to Windows 10, or going back to Windows 7
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Mon uses a 10-year-old computer and a seven-year-old BlackBerry at work. Old tech is slowing her down, and she wants to upgrade to something better
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Heather’s parents love their old hi-fi, but would like to listen to it in the garden as well. Is there an affordable way of making it, say, Bluetooth-compatible?
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Paul has been using an 27in Apple Thunderbolt display, and wants to know if he can still use it if he switches back to a PC running Microsoft Windows
Ask Jack What’s the best way to organise and store my digital photos?