Twitter is the fastest way to see what’s happening and what everyone is talking about. What makes Twitter great is that it’s open to everyone and every opinion. We’ve seen a growing trend of people taking advantage of that openness and using Twitter to be abusive to others.
We’re excited to announce two new features to create better conversational experiences between businesses and people on Twitter. Quick replies and welcome messages in Direct Messages make it easier for businesses to guide people to better outcomes through a combination of simple automation and human service.
Twitter is where the world’s most influential people connect with each other and with the wider social media community in a way that’s never been possible before. Politicians, sports stars, actors, musicians, and many others are vibrant participants in a huge range of discussions. In fact, 82% of world leaders are on Twitter. But until recently, it has been challenging for financial market participants to join in the conversation.
We’re launching new customer support features that help users identify which businesses are active and available on Twitter. Support indicators and a message button allow businesses to make it clear what accounts provide support and when customers can get help.
Twitter announced a partnership with Cheddar, the live news and entertainment company, to live stream a slate of programs focused on technology, media, and business.
Incredible moments are shared, discovered and discussed live on Twitter and Periscope every day, and live video is enriching how we experience and participate in those events as they happen. Today, we are introducing a new way for brands to join and add to the Twitter conversation using live video broadcasts and highlights from Periscope.