Last Updated 24 November 2014.
This Website hosted at https://www.oneflare.com.au (referred to in these Terms of Use as the "Website") is owned and operated by Oneflare Pty Ltd ABN 26 154 482 283 ("Oneflare") on the World Wide Web ("WWW"). The material on the Website is copyright © 2009-2015 Oneflare and/or other copyright owners.
For Customers and Businesses
Fee Type | Fee Value | Fee Timing |
---|---|---|
Pay Per Quote | A$5 - A$25 | Upon confirmation of a Site Inspection Request by a Business |
Premium Business Listing | A per year fee based on your service category | Billed once per year, once every 6 months, or once per month depending on the length of your listing, until listing is cancelled by the user |
Starter Membership | A$25 - A$125 |
Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user |
Basic Membership | A$45 - A$220 |
Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user |
Advanced Membership | A$80 - A$380 |
Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user |
Professional Membership | A$140 - A$680 |
Charged every 30 days from commencement date or when quote limit has been exceeded, until membership is cancelled by the user |
Excess Quote Charge | A$4 - A$25 |
Incurred every time when the user exceeds their quote limit in their nominated membership plan |
Last Updated 22 January 2012.
Oneflare Pty Ltd ABN 26 154 482 283 ("Oneflare", "us", "we") offers a Oneflare Guarantee ("Guarantee").
Oneflare's Oneflare Guarantee is to help repair your job as a result of gross negligence or intentional damage caused by a registered Oneflare business. If your Guarantee Claim is successful, we will pay up to $500 towards your job to send another service provider to make your job right.
To get the benefit of the Guarantee you must comply with the Oneflare Guarantee Terms & Conditions as well as the Terms of Use for the Oneflare website.
The Oneflare Guarantee is not insurance. It is a benefit we offer to help get your job moving and to relieve the stress from unexpected situations.
Any contribution we make towards repairing your job is at our discretion. You must be honest with us and comply with our Terms & Conditions, or you will not be covered by the Guarantee.
When the Oneflare Guarantee applies
To be eligible for the Oneflare Guarantee you must hire a business that has the Oneflare Guarantee Badge displayed with their quote. In addition, this business must be Verified with Oneflare and have valid public liability insurance at the start date of your job.
The service request and hiring of the provider must also go through the Oneflare website, and both you and the service provider must comply with Oneflare's Terms of Use.
What the Oneflare Guarantee covers
The Oneflare Guarantee covers gross negligence or intentional damage to your job. What constitutes gross negligence and intentional damage will be determined by Oneflare Customer Care on a case by case basis, and our determination is final.
The Oneflare Guarantee does not cover the explicit exclusions stated in these Terms & Conditions.
Making a Oneflare Guarantee Claim
A Oneflare Guarantee Claim must be made within 30 days of the job's start date for the Guarantee to apply.
To make a Guarantee Claim, you must complete a Guarantee Claim Form and submit any documents requested by Oneflare Customer Care. These documents may include but are not limited to:
A member of Oneflare Customer Care, or a nominated service provider, may also conduct a physical site inspection to assess the job if we deem it is required.
Your Guarantee Claim will then be deemed successful or unsuccessful by Oneflare Customer Care after assessing all available information.
Getting your job back on track
If your Oneflare Guarantee Claim is successful, we will select a new service provider to complete any repair work that may be required.
We will pay up to $500 to our nominated service provider to repair the job. If the repair work charged by this service provider exceeds $500, or the amount we have decided to contribute is less than $500, you will pay the difference directly to the new service provider.
Insurance Claim Assistance
In the event you have any insurance that would cover the damage that has occurred, and we have already paid to commence any repair work, you agree to assign to us the rights to any insurance claims and assist us in any way to recover money which we may be entitled to.
You also agree to make any insurance claims directly with the negligent service provider that is available under their public liability insurance or other insurance that this service provider is covered for.
In all instances, we will assist you as much as we can to finalise and make these insurance claims successful.
Once you are successful with any insurance claims, either with your own insurers or those of the negligent service provider, you agree to pay us back for any money initially paid out for your repair work.
Our Oneflare Guarantee is to make sure you are able to get your job back on track without having to argue with insurance companies or non-performing service providers. It is an interim benefit we provide to get things moving. We do not support wind fall gains resulting from our Oneflare Guarantee.
If you have any insurance claim rights you agree to exercise these rights and repay Oneflare when these claims are successful.
Exclusions
The Oneflare Guarantee does not apply, but is not limited to, the following exclusions:
General Disclaimer
Each Oneflare Guarantee claim will be assessed by Oneflare Customer Care on a case by case basis. Our decision to pay out, and the amount we pay out, is at our discretion and our determination is final.
We reserve the right to change these Terms & Conditions at any time without notification. The Terms & Conditions that apply will be those in existence at the time you make your Guarantee Claim.
We offer the Oneflare Guarantee as a free, built-in benefit to our customers when they request a home service and hire a qualifying service provider. If we suspect any dishonesty or abuse, you will not get the benefit of the Guarantee.
Last Updated 18 February 2014.
Oneflare Pty Ltd ABN 26 154 482 283 ("Oneflare", "us", "we") offers a Oneflare On-Time Guarantee ("Guarantee").
Oneflare's On-Time Guarantee ensures businesses arrive at the specified time for a site inspection and/or the job requested. If the On-Time Guarantee Claim is successful, the customer will be entitled to a $50 cash back.
To get the benefit of the Guarantee the customer must comply with the Oneflare On-Time Guarantee Terms & Conditions as well as the Terms of Use for the Oneflare website.
The Oneflare On-Time Guarantee is not insurance. It is a benefit we offer to ensure that businesses comply with their agreed upon arrival time.
Any compensation made or received will be at Oneflare's discretion. You must be honest with us and comply with our Terms & Conditions, or you will not be covered by the Guarantee.
What the Oneflare On-Time Guarantee covers
The Oneflare On-Time Guarantee is compensation for a customer's lost time as a result of the business being late or not arriving for the appointment. What constitutes lost time will be determined by Oneflare Customer Care on a case by case basis, and our determination is final.
When the Oneflare On-Time Guarantee applies
The Oneflare On-Time Guarantee only applies to businesses with the On-Time Guarantee Badge displayed with their quote and/or on their Oneflare Public Business Profile.
The service request and hiring of the provider must also go through the Oneflare website, and both customer and the business must comply with Oneflare's Terms of Use.
Customers may claim for the Oneflare On-Time Guarantee $50 cash back, when a business with On-Time Guarantee is deemed 'late for appointment' or a 'no-show'.
Oneflare On-Time Guarantee Customer Terms & Conditions
Oneflare On-Time Guarantee Business Terms & Conditions
General Disclaimer
Each Oneflare Guarantee claim will be assessed by Oneflare Customer Care on a case by case basis. Our decision for compensation is at our discretion and our determination is final.
We reserve the right to change these Terms & Conditions at any time without notification. The Terms & Conditions that apply will be those in existence at the time you make your Guarantee Claim.
We offer the Oneflare On-Time Guarantee as a free, built-in benefit to our customers when they request a local service and hire a qualifying service provider. If we suspect any dishonesty or abuse, you will not get the benefit of the Guarantee.
This Privacy Policy is effective as of March 26, 2014
Oneflare Pty Ltd (ABN 26 154 482 283) ("Oneflare", "us", "we") respects the privacy of all visitors to its website located at http://www.oneflare.com.au ("Website").
1. Introduction
This Privacy Policy explains how Oneflare Pty Ltd (ABN 26 154 482 283) ("Oneflare", "us", "we") collects, uses, discloses and handles any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or complain about a breach of your privacy.
This privacy policy may be updated or amended from time to time for any reason to reflect our practices and obligations. This policy is incorporated by reference to our Terms of Use that apply to the services provided by Oneflare Pty Ltd. Any changes will take effect when they are made or posted on our website.
You are advised to consult this Privacy Policy regularly for any changes. Oneflare complies with the Privacy Act 1988 (Cth). All site users can find more information regarding privacy by visiting the Office of the Australian Information Commissioner’s website.
2. Collection and use of information
When you interact with Oneflare via our website, over the phone, via email, via social media, by entering our promotions or participating in our surveys, we may collect personal information about you. Some information may be provided to us by clients, customers and contractors. This information can include your name, address, phone number, email address and credit card information.
We will only collect personal or private information necessary for any of our functions or activities. We retain the right to use or disclose your personal information that is required in the provision of information about or the promotion or delivery of Oneflare services to the user. This includes newsletters, promotional materials or direct marketing campaigns relevant to the services we offer. Oneflare abides by the Australian Privacy Principles in relation to direct marketing. We collect personal information submitted to our website through our registration forms, other web forms and cookies. The information collected through cookies is only used to track anonymous usage of our website. You may disable cookies in your browser settings. We may also obtain your personal information from other third parties that we interact with, where you have agreed with them that your information may be disclosed.
The information we collect helps us to deliver or advertise our services, understand and analyse online activity and collect important information that we consider important to managing the quality or content of the services we deliver. By engaging with our website and social media sites, you consent to us using and disclosing your information both for the purposes for which we have collected it and for other purposes related to marketing and advertising our services.
3. External Links
Our website may contain links to external websites and those external websites may collect personal information about you. We do not hold the responsibility for the privacy practices of other businesses or the content of their website that are linked to our website.
4. Storage and security
Oneflare places great importance on safeguarding the confidentiality of your personally identifiable information. We employ administrative, electronic and physical measures to ensure that your information is protected from misuse, loss, unauthorised access, modification or disclosure. However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information despite our efforts. Ultimately, you are responsible for keeping your account information secure. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.
5. Accessing and correcting personal information
Oneflare is committed to maintain accurate, relevant and appropriate information about our website users. You may request access for your personal information if it is in accordance to the Australian Privacy Principles. If you believe that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant, you may ask us to correct it or you can update the information by logging into your Oneflare account.
6. Complaints
If you have a complaint about our Privacy Policy or believe that we have breached your privacy, please contact us via email at support@oneflare.com.au or via phone on 1300 886 118. We will investigate your complaint and attempt to resolve any breach that may have occurred in accordance with the Privacy Act 1988 (Cth). If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner.
7. Contact
If you require further information regarding our Privacy Policy, please contact us at the following email address: support@oneflare.com.au
8. Acceptance
You accept that your use of this website and any engagement with Oneflare includes your acceptance of this Privacy Policy and our Terms of Use.