Gambling company Bet365 hit with $2.75 million fine for misleading punters

Esther Han An online gambling giant has been whacked with $2.75 million penalty over its "free bets" promotions.

Sportscraft fined by ACCC for misleading customers about their rights

Esther Han, Consumer Affairs Editor An upmarket label has been fined for telling customers the wrong thing.

Sydney storms: Beachfront homeowners deprived of adequate insurance cover

Esther Han and Clancy Yeates Owners of the palatial, beachfront homes destroyed by giant waves powered by a king tide may have been refused policies that cover "actions of the sea" because insurers deemed them too risky.

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How to get back money from 'junk' insurance policies

Esther Han, Consumer Affairs Editor Australians hold some $350 million worth of junk insurance policies.

ACCC takes action against debt collector that hounded stroke victim 60 times

Esther Han, Consumer Affairs Editor A debt collector is in trouble for demanding - for five years - to speak with a stroke victim who lives in a nursing home.

Consumers warned about health insurance providers' 'save on tax' claims

Esther Han, Consumer Affairs Editor They say you'll save on tax, but if you signed up, would you really?

'Cold-pressed raw milk' method wins regulatory approval

Esther Han, Consumer Affairs Editor A newly approved process will allow unpasteurised milk to be sold in Australia.

Women's avoidance of drinking milk hitting 'concerning' levels, research shows

Esther Han, Consumer Affairs Editor One in six Australians is avoiding a recommended food group without any medical reason, new research shows.

H&M; rapidly expands empire, but safety upgrades at factories 'painfully slow'

Esther Han The fast fashion giant has opened 16 shops in Australia in two years - but foreign workers are being left behind, report alleges.

On-demand insurance Trov launches in Australia targeting Generation Y

Esther Han, Consumer Affairs Editor An old-fashioned insurance giant has a novel way of getting the attention of millennials.

Optus 'secretly' cuts user's broadband speed as calls for performance monitoring grow

Esther Han Guy Ward's excitement about an Optus broadband and phone bundle upgrade quickly disappeared.

Bellamy's bid to purge baby formula market of rival brand Nutriforme

Esther Han, Consumer Affairs Editor Two baby formula brands are at war, with one claiming the other poached a lucrative supply deal with Coles.

Councillor Ronney Oueik says he's the victim in the Lidcombe block roof debacle

Esther Han and Leesha McKenny The developer of a building riddled with defects says he shouldn't be blamed for the hundreds of residents left without a home after a storm.

Menulog customers access other people's private details and orders

Esther Han, Consumer Affairs Editor Ngaire Stevens logged into her Menulog account and was greeted as "Beth", then "Letitia" and then "Peter".

Investment schemes overtake fake romance as the top money-spinner for scammers: ACCC

Esther Han Investment scams has have now overtaken dating and romance scams as the category with the biggest financial loss to victims.

Health star rating on foods losing the trust of shoppers, say experts

Esther Han, Consumer Affairs Editor Shoppers are confused and losing confidence in the health star rating system, with new research showing only one-fifth always or mostly view the front-of-pack score.

Angry florists chasing more than $188,000 owed by Ready Flowers

Esther Han, Consumer Affairs Editor Customers are outraged their Ready Flowers bouquets never arrived. But for the florists, the story is much worse.

Car rental industry's 'bad behaviour' has gone on long enough, says ACCC chairman

Esther Han, Consumer Affairs Editor Hertz is repaying customers it wrongly charged - but what about those outside the refund period?

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Ready Flowers angers customers after failing to deliver Mother's Day bouquet orders

Esther Han, Consumer Affairs editor A florist business that has made the most of Google search doesn't actually make bouquets.