- published: 02 Apr 2012
- views: 2696
First Direct (stylised first direct) is a telephone and internet-based retail bank in the United Kingdom, a division of HSBC Bank plc. First Direct has headquarters in Leeds, West Yorkshire, England, and has 1.25 million customers. It maintains a reputation for superior customer service, awarded Most Trusted Financial Provider by Moneywise, and first place in the 2015 Which? customer service survey.
First Direct is based at two call centres in Stourton (Leeds) and Hamilton, South Lanarkshire, Scotland. Hamilton is the larger of the two call centres. The Leeds call centre handles risk assessment and some processing activities, and the Hamilton call centre shares space with HSBC Direct banking.
First Direct was formed on 1 October 1989 by Midland Bank, one of the "Big 4" banks in the UK. In 1992, it became a part of HSBC following that business's acquisition of Midland Bank.
First Direct took its first call on 12.01am on 1 October 1989; more than 1,000 calls were taken within the first 24 hours. The launch of First Direct in 1989 was advertised with different adverts run concurrently on ITV and Channel 4, one offering a negative view showing the aspects of normal banking and the other a positive view of First Direct.
First Direct's winning approach to service | Mark Mullen
First Direct - Platypus
First Direct "Little Frill"
The Excellence Centre interview: First Direct
Ways to Bank with first direct
first direct openness video
Preview the first direct Banking on the Go Mobile App
The first direct Buddy launch - an experiment in customer service
first direct iPhone app
First Direct Arena, Leeds, West Yorkshire, UK - 25th May, 2013
Mark Mullen, Chief Executive Officer, First Direct delivered the Keynote Opening Address at Marketforce's conference 'Customer Experience in Financial Services' in March 2012. He spoke about the topic 'Customers in our DNA: a winning approach to service'.
A one-minute TV commercial showing "Barry," an affable platypus, walking about town while he makes points about his favorite bank — First Direct, who's different... just like him.
Agency: JWT LONDON Director: DOM & NIC Production: OUTSIDER VFX: MOVING PICTURE COMPANY http://www.moving-picture.com Jon Park, VFX supervisor at MPC in London: "The brief was to stick to the anatomical constraints of a frill-necked lizard but creatively make him behave like a human being trapped in a lizard's body. The spot was shot on 35mm Kodak film, which is quite rare in these digital times. "The main creative challenge was to raise the bar on the previous first direct 'Platypus' commercials. Secondly, our Little Frill character spends all his time standing upright, which a real lizard wouldn't do. "The team manipulated his body to stand in a human position; referencing footage of comedian Seann Walsh holding a giant phone recorded during his voiceover. It then became a balancing...
Karen Walker, Director of Service at First Direct, discusses the company's customer experience success and the importance of ‘recruiting for attitude, training the skill’ in First Direct's number one position in the 2014 UK CEEC programme.
This is how you bank with a bank without branches.
first direct comissioned the research to understand the value consumers place on openness, and the expectations of consumers towards businesses in this new age of openness.
See how quick and easy the first direct Banking on the Go application makes managing your money when you're out and about. It works on both iPhones and Android devices. Find out more about what makes first direct people different here: https://www.interactive.firstdirect.com/jobs/theroles
A funny video demonstrating how our multi-talented, highly trained first direct Buddies can help with any problem, 24/7, 365 days a year. See them hail taxis, perform wedding ceremonies, give piggyback rides and generally bring their can-do, no job too big or too small attitude to customer service, leaving every customer with a beaming smile. Find out more about what makes first direct people different here: https://www.interactive.firstdirect.com/jobs/theroles
http://www.firstdirect.com Whether you're on the train, on a shopping trip, or at a restaurant, banking on the go just got even easier with the first direct iPhone App. Watch as Buddy Darren, available 24 7 365 and trained in absolutely everything, comes to the rescue of our first direct customer and explains just how easy and secure banking on the go really is. http://www.firstdirect.com
The First Direct Arena (formerly known as the Leeds Arena) is a 13,500 capacity entertainment focussed arena in Leeds, West Yorkshire. It is the first in the United Kingdom to have a fan-shaped orientation. The arena will be opening in the summer of 2013 with a Bruce Springsteen concert, followed by an opening season featuring Elton John, the Kaiser Chiefs and Micky Flanagan. This video features footage from an open day which was held on Saturday 25th May, and features shots both outside and inside of the arena. Outside, the original architecture is apparent, and inside the large stage area, and 9,000 of the 13,000 seats which the venue can hold are featured in the film, as well as the entrance area.
Modi's first direct reaction after Uri terror attack The official YouTube channel for Manorama News. Manorama News, Kerala’s No. 1 news and infotainment channel, is a unit of MM TV Ltd., Malayala Manorama’s television venture. Manorama News was launched on August 17, 2006. The channel inherited the innate strengths of the Malayala Manorama daily newspaper and its editorial values: accuracy, credibility and fairness. It raised the bar in Malayalam television news coverage and stands for unbiased reporting, intelligent commentary and innovative programs. MM TV has offices across the country and overseas, including in major cities in Kerala, Metros and in Dubai, UAE. Subscribe us to watch the missed episodes. Subscribe to the #ManoramaNews YouTube Channel https://goo.gl/EQDKUB Get #Manor...
I am exploring new ways to use my 360 footage taken during my flight! Some times plain old static video is best, but using a POV cam just limited the view. So I combine the good from both worlds!!!
Twitter | http://bit.ly/ZAucEk Instagram | http://tinyurl.com/l3msb23 Twitch | http://bit.ly/YMiLs6 Car Throttle | https://www.carthrottle.com/user/azW5ay/ Donation Page | https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted;_button_id=5YSX3KKP7CBZC -------------------------------------------------------------------- Equipment Computer : CPU: AMD FX8350 @4.0GhZ Graphics Card: Asus GTX 960 MOBO: MSI 970 RAM: 16GB Corsair Vengence Case: NZXT H440 Storage: 4TB HDD and 250GB SSD Recording: Graphics Card: Elgato Game Capture HD Microphone: RODE NT-USB Webcam: Microsoft Livecam 3000 DSLR: Sony A5000 Other Stuff: Headphones: Audio Technica M50X Consoles: Xbox One, PS4, PS3 and X360 -------------------------------------------------------------------- PSN: StraightUpHippo XBL: Stra...
https://www.facebook.com/solorecitalesdeoasis/
bit of a mix n match best of bits vid
I went to the First Direct Arena in my home city of Leeds and took the following photos and videos and made them into a film. I hope you enjoy!!! WWE Live Leeds First Direct Arena 7th November 2015
With over 25 years’ experience running brand and marketing functions across some of the UK’s leading consumer service brands, Louise Fowler, Marketing Director at First Direct, the UK’s most recommended Bank, shares her thoughts on what sets the best marketing-led organisations apart. She tells stories from her own experience and stimulates a discussion about the role of creativity in reaching customers and whether it is changing in the 21st century.
CHOO CHOOOOOOOOOOOOOOO Follow me on Twitter and Twitch, bitch. https://twitter.com/EtikaWNetwork http://www.twitch.tv/EtikaWorldNetwork ------------------------------------------ ------------------------------------------ Music in my Smash Bros news videos is from Artsy Omni: https://www.youtube.com/watch?v=CsOX2tfQyZI Also from the Smash Bros WiiU/3DS Soundtrack. ------------------------------------------ ------------------------------------------ Music in ALL my AoT News Videos is: http://www.youtube.com/watch?v=UNSjPn5q8js https://www.youtube.com/watch?v=02HpvGQqvfs https://www.youtube.com/watch?v=mAjJfjFOWdo ------------------------------------------ ------------------------------------------ Email (Business inquiries AND personal, This is the BEST way to contact me): EWNetwork...
Five combined videos taken by me on my phone from the very back of the tiered seating. I created this video with the YouTube Video Editor (https://www.youtube.com/editor)
Touching on grey suits, Chanel No. 5 and Sir Alex Ferguson, First Direct's CEO explores why banking brands don't exist, and how the banking industry fails to look at itself from the customer's viewpoint. Filmed at Marketforce's Customer Experience in Financial Services conference in March 2013 - http://marketforce.eu.com/events/operations-technology/customer-experience-in-financial-services View more video content on Marketforce website - http://marketforce.eu.com/videos-reports Established in 1987, Marketforce Business Media has over 25 years experience of delivering high quality strategic events and B2B communications. We produce and manage over 60 industry leading strategic conferences, training courses, lecture series and webinars every year, as well as providing insights through rep...
Einstein predicted the existence of gravitational-waves in 1916, but until September 2015 they were never been detected. After an introduction of the theory, of the main steps of the gravitational-wave search and of the international context, we will discuss the recent observation by LIGO of the gravitational-waves emitted by the merger of a two black-holes at a distance of a approximately 1 billions light-years. Matteo Barsuglia is researcher at the Centre National de la Recherche Scientifique (CNRS), based at the Laboratory APC (AstroParticle and Cosmology), in Paris. Since 2008 he is the head of a group contributing to the development of the Virgo project, to the analysis of LIGO-Virgo data and to the improvement of the interferometric techniques used in the gravitational-wave detector...
Planet Discovery Channel Thanks for watching ! Don't forget like,subscribe and share if you like this ! After a nine-year journey to Pluto, NASA's New Horizons spacecraft is on the verge of delivering tte first up-close images of the mysterious dwarf planet. And when those historic images arrive on Earth, they are set to star in a new hour-long special, "Direct From Pluto," premiering on the Science Channel on Wednesday, July 15, at 10 p.m. ET/PT. "Science Channel viewers will see the very first close-up images of Pluto's surface and its moons, and learn more as leading experts discuss the previous planet's status as well as uncover some surprising research," the channel described in a release shared with collectSPACE.com. Launched on Jan. 19, 2006, New Horizons set a speed record by r...