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Facebook Live Is the Company’s Newest Strategic Weapon
Social platforms Digital ArticleAnd it’s a luxury that Facebook can afford. -
Mobile Phones Promise to Bring Banking to the World’s Poorest
Internet Digital Article90% of the global poor are now covered by a wireless signal. -
Which Industries Are the Most Digital (and Why)?
Internet Digital ArticleIt comes down to workers having the right tools and using them well. -
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
International business Magazine ArticleAnswering customers’ calls in 42 languages, usually 24 hours a day, creates logistical and talent management challenges. But The Priceline Group’s Booking.com brand finds that the payoff is worth it. -
What Would It Take to Disrupt a Platform Like Facebook?
Internet Digital ArticleNo company is immune to competition. -
Don’t Draft a Digital Strategy Just Because Everyone Else Is
Strategy Digital ArticleAsk these five questions first. -
Globalization Is Becoming More About Data and Less About Stuff
Globalization Digital ArticleAnd it’s changing the competitive landscape. -
After 20 Years, It’s Harder to Ignore the Digital Economy’s Dark Side
Technology Digital ArticleLooking back at a set of predictions from 1995. -
In the Future of Retail, We’re Never Not Shopping
Marketing Digital ArticleAnd we’ll rely on stores less and less. -
How Benchmarking Can Help Countries Become More Digital
Global strategy Digital ArticleCan the Philippines catch up to Singapore? -
The Business Implications of the EU-U.S. “Privacy Shield”
Security & privacy Digital ArticleThey’re not good. -
The Soft Skills of Great Digital Organizations
IT Digital ArticleThey’re about how you think, not whether you code. -
Customer-Tracking Technology Can Work Without Being Creepy
Customers Digital ArticleIf you do it right, you’ll strengthen your relationships. -
Why Certain Things Go Viral
Technology & Operations VideoThe emotions that make us want to share. -
Your Digital Year in Review
Social platforms Digital ArticleFour questions to ask about the last 12 months. -
The Internet Shouldn’t Run on Dirty Energy
Sustainability Digital ArticleWhy the time is right to invest in renewables. -
Case Study: Should This Start-Up Take VC Money or Try to Turn a Profit?
Internet Magazine ArticleCustomers love it, but it’s running out of cash. -
How People Are Actually Using the Internet of Things
Internet Digital ArticleTo enhance their lives at home. -
Why Fraudulent Ad Networks Continue to Thrive
Marketing Digital ArticleSo much for making advertising more efficient and accountable. -
Europe’s Other Crisis: A Digital Recession
Policy Digital ArticleThe continent’s glaring tech gap is growing.
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Facebook Live Is the Company’s Newest Strategic Weapon
Social platforms Digital ArticleAnd it’s a luxury that Facebook can afford. -
Which Industries Are the Most Digital (and Why)?
Internet Digital ArticleIt comes down to workers having the right tools and using them well. -
Welcome to the Experience Economy
Sales & Marketing Magazine ArticleIn this article, co-authors B. Joseph Pine II and James Gilmore, founders of the management consulting firm Strategic Horizons, preview the likely characteristics... -
Where the Digital Economy Is Moving the Fastest
Internet Digital ArticleCharting the progress of different countries. -
Mobile Phones Promise to Bring Banking to the World’s Poorest
Internet Digital Article90% of the global poor are now covered by a wireless signal. -
What Would It Take to Disrupt a Platform Like Facebook?
Internet Digital ArticleNo company is immune to competition. -
McDonald’s and the Challenges of a Modern Supply Chain
Operations Digital ArticleThree lessons. -
Three Elements of a Successful Platform Strategy
Internet Digital ArticleBuilding a better mousetrap isn’t enough. -
How to Launch Your Digital Platform
Entrepreneurship Magazine ArticleA playbook for strategists -
Big Data: The Management Revolution
Decision making Magazine ArticleExploiting vast new flows of information can radically improve your company’s performance. But first you’ll have to change your decision-making culture. -
The Half-Truth of First-Mover Advantage
Technology Magazine ArticleFirst-mover advantage is more than a myth but far less than a sure thing. Here’s how to tell when it’s likely to occur—and when it’s not. -
In the Future of Retail, We’re Never Not Shopping
Marketing Digital ArticleAnd we’ll rely on stores less and less. -
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
International business Magazine ArticleAnswering customers’ calls in 42 languages, usually 24 hours a day, creates logistical and talent management challenges. But The Priceline Group’s Booking.com brand finds that the payoff is worth it. -
Globalization Is Becoming More About Data and Less About Stuff
Globalization Digital ArticleAnd it’s changing the competitive landscape. -
Don’t Draft a Digital Strategy Just Because Everyone Else Is
Strategy Digital ArticleAsk these five questions first. -
How the Internet of Things Changes Business Models
Disruptive innovation Digital ArticleValue creation is no longer one-and-done. -
Stop Using Your Inbox as a To-Do List
Managing yourself Digital ArticleThe best apps to use to manage your tasks and reminders. -
How People Are Actually Using the Internet of Things
Internet Digital ArticleTo enhance their lives at home. -
Waking Up IBM: How a Gang of Unlikely Rebels Transformed Big Blue
Leadership & Managing People Magazine ArticleIn the early 1990s, IBM was a has-been. Fujitsu, Digital Equipment, and Compaq were hammering down its hardware margins. EDS and Andersen Consulting were... -
Can the Free Market Fix Journalism?
Internet Digital ArticleI have written before about the reliability of news on the net, but things continue to get worse. Last time, it was about an old news story that was redistributed by Google years later and turned into a bogus rumor. The result: United Airlines lost 99% of their market cap before the news story was […]
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Dove: Evolution of a Brand
Sales & Marketing Case Study8.95Examines the evolution of Dove from functional brand to a brand with a point of view after Unilever designated it as a masterbrand, and expanded its portfolio... -
Dropbox: 'It Just Works'
Innovation & Entrepreneurship Case Study8.95Dropbox is a venture-backed Silicon Valley startup, founded in 2006, that provides online storage and backup services to millions of customers using a... -
Google Inc. in 2014
Strategy & Execution Case Study8.95The case 'Google Inc. in 2014' describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation.... -
Keeping Google "Googley"
Innovation & Entrepreneurship Case Study8.95This case, set in 2008, examines how Google has worked to avoid potential negative byproducts of rapid growth such as bureaucracy, slow decision-making,... -
Google Inc.
Strategy & Execution Case Study8.95The case 'Google Inc.' describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. It... -
Heidi Roizen
Leadership & Managing People Case Study8.95Heidi Roizen, a venture capitalist at SOFTBANK Venture Capital and a former entrepreneur, maintains an extensive personal and professional network. She... -
Meg Whitman at eBay, Inc. (A)
Leadership & Managing People Case Study8.95Meg Whitman takes over as CEO of eBay from the founder. She must figure out how to lead the company through a stage of phenomenal growth without compromising... -
Amazon, Apple, Facebook, and Google
Organizational Development Case Study8.95Four businesses had, by 2012, grown to dominate the infrastructure that all firms rely on to reach online customers. Will the balance of power among the... -
Facebook
Technology & Operations Case Study8.95As Facebook topped one billion monthly users in October 2012, the online social network continued to face questions about how best to monetize its surging... -
Air France Internet Marketing: Optimizing Google, Yahoo!, MSN, and Kayak Sponsored Search
Sales & Marketing Case Study8.95Rob Griffin, senior vice president and U.S. director of search for Media Contacts, a communications consulting firm, is faced with the task of optimizing... -
Rent the Runway
Innovation & Entrepreneurship Case Study14.00Two months after a successful launch In November 2009, the cofounders of Rent the Runway (RTR), a website that rented designer dresses, are debating whether... -
Language and Globalization: "Englishnization" at Rakuten (A)
Leadership & Managing People Case Study8.95Hiroshi Mikitani, the CEO of Rakuten, (Japan's largest online retailer), is at the helm of an organization that is rapidly expanding into global markets.... -
Arrow Electronics, Inc.
Sales & Marketing Case Study8.95Deals with the issue of cross-selling and managing a portfolio of products and services in business markets. Arrow/Schweber (A/S), a subsidiary of electronic... -
Bank of America: Mobile Banking (Abridged)
Sales & Marketing Case Study8.95In January 2010, Bank of America is discussing their future mobile strategy. Should the company add complexity to their app, design multiple apps for... -
Work Smarter with Social Media: A Guide to Managing Evernote, Twitter, LinkedIn, and Your Email
Communication Book20.00From managing email to building a social media presence, making smart use of technology is essential to professional success in a digital world. But using... -
Cisco Systems, Inc.: Implementing ERP
Technology & Operations Case Study8.95Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse,... -
Intel Corp.--1968-2003
Strategy & Execution Case Study8.95Describes three stages in Intel's history: the initial success and then collapse in DRAMs and EPROMs, its transition to and dominance in microprocessors,... -
Language and Globalization: "Englishnization" at Rakuten: Results Are In! (B)
Leadership & Managing People Case Study5.00Supplement for case 412002 -
Challenges of Launching a Start-Up in China: Dorm99.com
Innovation & Entrepreneurship Case Study8.95After graduating from Harvard Business School in June 2006, Ken Pao and Bill Li were ready to fully commit to the Internet start-up they had been working... -
The National Geographic Society (A)
Organizational Development Case Study14.00In January 2010, John Fahey, president, CEO, and chairman of the board of trustees' executive committee of the Washington, D.C.-based National Geographic...