-Do you align quality with customer feedback? Is your QA approach fit for purpose? -Does your QA process meet your customer needs? Is the customer at the heart of it? -Is your Quality programme adding the right value? To customers? Business? Clients? -Do your people perceive value in your QA process? Are they engaged and motivated by it? -Is the organisation learning enough from your QA outputs? (Link to insight) -Is your Quality consistent across all of your channels? What about the customer experience? -Do you have the capability in your teams to put the customer at the heart of the process? Based around the operational framework for Quality Assessment this exciting 12 month challenge is designed to help you review, challenge and change your approach to assessing Quality within your organisation, helping you self-assess and shape the future and giving you the opportunity to benchmark against other organisations and expand your professional network and capability. The challenge is not just a series of workshops, The challenge is a year-long journey that supports members in addressing these questions, providing practical support, from colleagues in other organisations and from our own experts, to take further the ideas discussed in the P&Q; challenge and other groups. These have demonstrated the real appetite for change in our industry. For 2015, we are investing in creating materials that can help you implement new frameworks and approaches, sharing some of the detailed methods, tools and approaches that have helped other organisations re-shape their quality programmes, making them fit for purpose and aligned with customer feedback. The challenge programme combines face-to-face workshops with tasks that help individuals progress the topics within their organisations and engage with wider resources from The Forum, such as case studies, webinars, networking and best practice materials. The programme starts with a launch webinar on Thursday 8th January 2015 – please register here. Physical workshop dates: We will be having 4 workshops in regional areas this year. Workshop 1 will be held in two locations giving you maximum chance to join from the outset. Workshop 1 29th January, Leeds: – The Royal Armouries, Leeds City Centre (Directions and Maps) 12th February, London – Coin Street Conference Centre, Waterloo Workshop 2 17th March, Leeds 24th March, Bristol 25th March, London Workshop 3 7th July, Leeds 14th July, Bristol 15th July, London Costs: Participation in a challenge is free to members (If part of your current membership). If you are a non-member and would like to participate in this challenge, please see the membership pages of the website or contact us here info@theforum.social or send to me directly. For additional details or of you have any questions please contact Chris Rainsforth, Quality and Customer Experience Programme Leader on 01912 742 440 or email chris.rainsforth@theforum.social

• published: 09 Jan 2015
• views: 31