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Target 'dysfunctional' as Guy Russo prepares review

Target suppliers claim management is missing in action at the discount department chain.

Target suppliers claim management is missing in action at the discount department chain. Photo: Jane Dyson

Target suppliers claim the Wesfarmers-owned chain is in disarray amid expectations department store chief Guy Russo will announce an impairment as early as next month, when he unveils the "Karget" blueprint.

One supplier, who would only talk on the basis of anonymity, said Target buyers had cut back on orders and were contradicting each other on the strategy for the chain.

The appointment of Mr Russo, the former Kmart boss, to head up Wesfarmers' department store chains division has brought Kmart and Target under the control of a single leader. But there is still considerable uncertainty over how sales at Target can grow without cannibalising Kmart.

Wesfarmers declined to comment. 

"The buyers at Target don't seem to have any direction from management on what they are doing," the supplier said.

Target's orders accounted for more than one-fifth of this suppler's total orders in calendar 2015, compared to just 3 per cent of its total invoices so far this calendar year.

Suppliers and manufacturers are already taking Christmas orders and one producer said Target needed to get its house in order if it wanted to cash in on the seasonal spending spike.

"The buyers are totally at sea, some of them tell us Target is going down the Kmart path and they've got to get low prices every day through deeper stock orders but we're also hearing they're trying to close out the financial year on low inventory levels," he said.

"They have also been slow in paying invoices ... our bank asked us if we were going OK with Target because it was hearing they were delaying payments," he said.

Merrill Lynch analyst David Errington said parts of the Target business were dysfunctional following the abrupt departure of management under difficult circumstances.

Outgoing Target boss Stuart Machin exited the business in early April amid revelations supplier rebates were used to bolster Target's first-half earnings by as much as $21 million.

The chain then announced job cuts, representing as much as 25 per cent of the workforce and plans to relocate Target's head office from Geelong to Melbourne.

Wesfarmers' discretionary retail chains are also facing considerable currency head winds, according to Merrill Lynch as the hedging arrangements that boosted the conglomerate's first-half earnings before interest and tax by more than $250 million come to an end.

"We think Kmart is is likely to suffer the most , being one of the largest direct importers of products in Australia," Mr Errington said.

"We expect earnings, in terms of margins, to contract, particularly for Kmart as the benefits of past currency hedging have played out, we think it is likely that Kmart and other retailers will need to start increasing prices."

He said volume increases at Kmart have offset recent margin pressure associated with the lower Australian dollar but it was not clear if this sales growth would continue if prices went up.

One source close to Target said he expected Mr Russo would call out some sort of impairment against inventory at Target but he said until the release of the strategy everything was "on hold".

While Mr Russo fine-tunes his Karget strategy, Woolworths is driving the turnaround of its discount department store business Big W.

Big W has already flagged a second-half loss as the weaker Australian dollar squeezes margins and it clears out inventory and rebuilds the Woolworths-owned business.

And chief Sally Mcdonald dispatched about 40 buying staff from the chain's head office last week as part of a restructure of the chain's overseas sourcing.

"An interesting question is where is Target relative to Big W, Sally [Mcdonald] is making decisions," he said.

"I've struggled to see the relevance of these brands for a long time, Target actually means something whereas Kmart is just dirt cheap but I'm not sure about the others.

"Guy Russo's challenge is to find a way where all of Kmart's growth is not just coming from beating up Target," he said.

5 comments so far

  • I'd much rather shop at Target than K Mart! The available stock at K Mart is rubbish, as in how many facings of the same item can you get on shelves. Target has better choice , better lay out and much better customer service both in store and on line/phone. I made a complaint to K Mart and the person on line said *Thank you for telling us how to run our store* I'd much rather shop T the Reject shop!

    Commenter
    stnc
    Location
    st peters
    Date and time
    May 25, 2016, 5:41AM
    • So Karget is actually working more like Tar-Mart...

      Commenter
      Dougal
      Location
      Oz
      Date and time
      May 25, 2016, 5:55AM
      • I think they are making a big mistake if they start shedding jobs at Target - variety of product and customer service are their two biggest strengths from a consumer point of view.

        Ask anyone who has tried to find staff to help them in an empty K-Mart only to finally find 1 person hiding down the back who looks to be 10 years old and hasn't got a clue.

        Or Ask anyone who refuses to use the job-destroying self swipe system (yes, there's a whole army of us who actually prioritize Australian jobs over convenience) and had to wait 40 minutes at the single check out manned only by a trainee in Big W (they use this evil method to try to force their customers to self swipe against their will so I no longer shop there).

        At Target, I can always find what I want and if I can't find it the staff are helpful and they know their store and they know their stock. Yet the prices are still great and the variety is better and they cater to a wider demographic (for example, they are the ONLY non-specialty store left which carries a G-Cup in Bras - there are plenty of us and they sell out quickly but no other stores stock them because they have a narrower range of the 'average customer').

        The problem here is not the store. The problem is the raft of tricky manoeuvres the financial pen pushers at the top are making to pull a rabbit out of a hat to make themselves look good and earn that big fat bonus.

        Commenter
        PopMouse
        Location
        Holsworthy
        Date and time
        May 25, 2016, 8:01AM
        • I hope Wesfarmers has its feet on the ground, I would hate Bunnings to be impaired. It's the overseas expansion that worries me most as many Australian companies have expanded overseas and made a mess of it. Be satisfied with what you have, there is no need to continue to expand, it will only eventually lead to thinning of competence, distraction and disruption.

          Commenter
          Paul
          Date and time
          May 25, 2016, 8:23AM
          • I can't help wondering what Woolworths are going to do with the Masters Stores .
            They seem to have every item in stock (such as it is) on sale at discount rates .
            Are they just trying to recoup their costs prior to closing altogether ?

            Commenter
            srg
            Location
            nambucca heads
            Date and time
            May 25, 2016, 9:01AM

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