- published: 12 Apr 2012
- views: 2887
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Animation describing the experience of going to a Child Contact Centre from four children's point of view.
Watch how virtualization of Etihad Airways global contact centres is helping set highest quality customer service standards, deliver quantified business results and drive the airline’s future success.
See how Etihad Airways captures and routes calls around the world: http://www.globalservices.bt.com/uk/en/casestudy/etihad_airways
- published: 06 Jan 2016
- views: 2597
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need.
I hope it helps.
- published: 21 Jul 2010
- views: 354766
We spoke to a cross section of callers and operators to capture a vividly candid view of the best and worst of today’s contact centre experiences. As technology and culture transform consumer’s daily lives, we’re seeing the role of the modern contact centre evolve drastically towards a Total Customer Experience. Learn more: http://www.cisco.co.uk/contactcentresolutions
- published: 16 Dec 2014
- views: 939
Screwfix - Become part of our heritage and be the voice of our customers
At our busy, fast paced and forward thinking Contact Centre 350 people handle around 40,000 calls and thousands of email and postal enquiries every week. We provide a high quality service to our trade and DIY customers who order from our catalogues and website. We take their orders, process payments and expertly deal with all kinds of queries. We also offer advice and product support across our entire range of 14,000 lines.
Put simply, our Contact Centre is a vibrant and exciting place to work. Here you’ll be the voice of Screwfix. And you’ll be able to make the most of our excellent training programme to develop a rewarding, long-term career in a dynamic fast-moving industry.
- published: 02 Feb 2015
- views: 280
The video is a visual of how "Gamification" changes the way the culture and work environment to bolster a winning formula for the team to be successful
- published: 31 Aug 2015
- views: 450
We are one of the fastest growing insurance companies in the UK, which means working for us not only offers a fast paced, dynamic, fun environment, but bags of opportunity to grow and advance.
People are at the heart of our business and we are just as ambitious for our people as we are for our one million plus customers.
We offer full training and career development at both our UK sites in Bexhill and Newmarket from entry level roles to senior management positions; view our careers page: www.hastingsdirect.com/careers
Check out our video to see what it's really like to work in our contact centre.
- published: 13 Nov 2013
- views: 6178
Our Contact Centre employees share what they like about working at Origin. More information about careers at Origin: http://www.originenergy.com.au/careers
Subscribe to our channel: http://www.youtube.com/user/OfficialOriginEnergy
Twitter: https://twitter.com/OriginEnergy
Facebook: https://www.facebook.com/OriginEnergy
LinkedIn: https://www.linkedin.com/company/origin-energy
Google+: https://plus.google.com/+originenergy
We have opportunities available at our Adelaide and Melbourne contact centres. To apply please click the relevant links below:
Adelaide:
http://bit.ly/11GdzDA
Melbourne:
http://bit.ly/1554ri9
- published: 18 Apr 2013
- views: 11328
Contact centre
Contact centre may refer to:
This page contains text from Wikipedia, the Free Encyclopedia -
http://wn.com/Contact_centre
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
This article is licensed under the Creative Commons Attribution-ShareAlike 3.0 Unported License, which means that you can copy and modify it as long as the entire work (including additions) remains under this license.
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4:06Going to a Child Contact Centre
Going to a Child Contact CentreGoing to a Child Contact Centre
Animation describing the experience of going to a Child Contact Centre from four children's point of view. -
2:35FCA Contact Centre
FCA Contact Centre -
3:07Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centreEtihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
Watch how virtualization of Etihad Airways global contact centres is helping set highest quality customer service standards, deliver quantified business results and drive the airline’s future success. See how Etihad Airways captures and routes calls around the world: http://www.globalservices.bt.com/uk/en/casestudy/etihad_airways -
10:39Do I Want to be a Call Centre Agent? Part 1
Do I Want to be a Call Centre Agent? Part 1Do I Want to be a Call Centre Agent? Part 1
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need. I hope it helps. -
4:12The good, bad and ugly of today’s contact centre
The good, bad and ugly of today’s contact centreThe good, bad and ugly of today’s contact centre
We spoke to a cross section of callers and operators to capture a vividly candid view of the best and worst of today’s contact centre experiences. As technology and culture transform consumer’s daily lives, we’re seeing the role of the modern contact centre evolve drastically towards a Total Customer Experience. Learn more: http://www.cisco.co.uk/contactcentresolutions -
3:15Screwfix Careers - Contact Centre
Screwfix Careers - Contact CentreScrewfix Careers - Contact Centre
Screwfix - Become part of our heritage and be the voice of our customers At our busy, fast paced and forward thinking Contact Centre 350 people handle around 40,000 calls and thousands of email and postal enquiries every week. We provide a high quality service to our trade and DIY customers who order from our catalogues and website. We take their orders, process payments and expertly deal with all kinds of queries. We also offer advice and product support across our entire range of 14,000 lines. Put simply, our Contact Centre is a vibrant and exciting place to work. Here you’ll be the voice of Screwfix. And you’ll be able to make the most of our excellent training programme to develop a rewarding, long-term career in a dynamic fast-moving industry. -
5:01Contact Centre Award - Astro
Contact Centre Award - AstroContact Centre Award - Astro
The video is a visual of how "Gamification" changes the way the culture and work environment to bolster a winning formula for the team to be successful -
12:28Hastings Direct - Life In The Contact Centre
Hastings Direct - Life In The Contact CentreHastings Direct - Life In The Contact Centre
We are one of the fastest growing insurance companies in the UK, which means working for us not only offers a fast paced, dynamic, fun environment, but bags of opportunity to grow and advance. People are at the heart of our business and we are just as ambitious for our people as we are for our one million plus customers. We offer full training and career development at both our UK sites in Bexhill and Newmarket from entry level roles to senior management positions; view our careers page: www.hastingsdirect.com/careers Check out our video to see what it's really like to work in our contact centre. -
2:39Working at Origin Contact Centre
Working at Origin Contact CentreWorking at Origin Contact Centre
Our Contact Centre employees share what they like about working at Origin. More information about careers at Origin: http://www.originenergy.com.au/careers Subscribe to our channel: http://www.youtube.com/user/OfficialOriginEnergy Twitter: https://twitter.com/OriginEnergy Facebook: https://www.facebook.com/OriginEnergy LinkedIn: https://www.linkedin.com/company/origin-energy Google+: https://plus.google.com/+originenergy We have opportunities available at our Adelaide and Melbourne contact centres. To apply please click the relevant links below: Adelaide: http://bit.ly/11GdzDA Melbourne: http://bit.ly/1554ri9 -
6:24Work life at the HSBC Contact Centre - Swatar, Malta
Work life at the HSBC Contact Centre - Swatar, Malta
-
Going to a Child Contact Centre
Animation describing the experience of going to a Child Contact Centre from four children's point of view. -
-
Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
Watch how virtualization of Etihad Airways global contact centres is helping set highest quality customer service standards, deliver quantified business results and drive the airline’s future success. See how Etihad Airways captures and routes calls around the world: http://www.globalservices.bt.com/uk/en/casestudy/etihad_airways -
Do I Want to be a Call Centre Agent? Part 1
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need. I hope it helps. -
The good, bad and ugly of today’s contact centre
We spoke to a cross section of callers and operators to capture a vividly candid view of the best and worst of today’s contact centre experiences. As technology and culture transform consumer’s daily lives, we’re seeing the role of the modern contact centre evolve drastically towards a Total Customer Experience. Learn more: http://www.cisco.co.uk/contactcentresolutions -
Screwfix Careers - Contact Centre
Screwfix - Become part of our heritage and be the voice of our customers At our busy, fast paced and forward thinking Contact Centre 350 people handle around 40,000 calls and thousands of email and postal enquiries every week. We provide a high quality service to our trade and DIY customers who order from our catalogues and website. We take their orders, process payments and expertly deal with all kinds of queries. We also offer advice and product support across our entire range of 14,000 lines. Put simply, our Contact Centre is a vibrant and exciting place to work. Here you’ll be the voice of Screwfix. And you’ll be able to make the most of our excellent training programme to develop a rewarding, long-term career in a dynamic fast-moving industry. -
Contact Centre Award - Astro
The video is a visual of how "Gamification" changes the way the culture and work environment to bolster a winning formula for the team to be successful -
Hastings Direct - Life In The Contact Centre
We are one of the fastest growing insurance companies in the UK, which means working for us not only offers a fast paced, dynamic, fun environment, but bags of opportunity to grow and advance. People are at the heart of our business and we are just as ambitious for our people as we are for our one million plus customers. We offer full training and career development at both our UK sites in Bexhill and Newmarket from entry level roles to senior management positions; view our careers page: www.hastingsdirect.com/careers Check out our video to see what it's really like to work in our contact centre. -
Working at Origin Contact Centre
Our Contact Centre employees share what they like about working at Origin. More information about careers at Origin: http://www.originenergy.com.au/careers Subscribe to our channel: http://www.youtube.com/user/OfficialOriginEnergy Twitter: https://twitter.com/OriginEnergy Facebook: https://www.facebook.com/OriginEnergy LinkedIn: https://www.linkedin.com/company/origin-energy Google+: https://plus.google.com/+originenergy We have opportunities available at our Adelaide and Melbourne contact centres. To apply please click the relevant links below: Adelaide: http://bit.ly/11GdzDA Melbourne: http://bit.ly/1554ri9 -
Going to a Child Contact Centre
- Order: Reorder
- Duration: 4:06
- Updated: 12 Apr 2012
- views: 2887
Animation describing the experience of going to a Child Contact Centre from four children's point of view.
Animation describing the experience of going to a Child Contact Centre from four children's point of view.
wn.com/Going To A Child Contact Centre
Animation describing the experience of going to a Child Contact Centre from four children's point of view.
- published: 12 Apr 2012
- views: 2887
FCA Contact Centre
- Order: Reorder
- Duration: 2:35
- Updated: 01 Sep 2015
- views: 1922
Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
- Order: Reorder
- Duration: 3:07
- Updated: 06 Jan 2016
- views: 2597
Watch how virtualization of Etihad Airways global contact centres is helping set highest quality customer service standards, deliver quantified business result...
Watch how virtualization of Etihad Airways global contact centres is helping set highest quality customer service standards, deliver quantified business results and drive the airline’s future success.
See how Etihad Airways captures and routes calls around the world: http://www.globalservices.bt.com/uk/en/casestudy/etihad_airways
wn.com/Etihad Airways Guests Warmly Welcomed Everywhere With Bt Cisco Virtual Contact Centre
Watch how virtualization of Etihad Airways global contact centres is helping set highest quality customer service standards, deliver quantified business results and drive the airline’s future success.
See how Etihad Airways captures and routes calls around the world: http://www.globalservices.bt.com/uk/en/casestudy/etihad_airways
- published: 06 Jan 2016
- views: 2597
Do I Want to be a Call Centre Agent? Part 1
- Order: Reorder
- Duration: 10:39
- Updated: 21 Jul 2010
- views: 354766
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training ...
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need.
I hope it helps.
wn.com/Do I Want To Be A Call Centre Agent Part 1
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need.
I hope it helps.
- published: 21 Jul 2010
- views: 354766
The good, bad and ugly of today’s contact centre
- Order: Reorder
- Duration: 4:12
- Updated: 16 Dec 2014
- views: 939
We spoke to a cross section of callers and operators to capture a vividly candid view of the best and worst of today’s contact centre experiences. As technology...
We spoke to a cross section of callers and operators to capture a vividly candid view of the best and worst of today’s contact centre experiences. As technology and culture transform consumer’s daily lives, we’re seeing the role of the modern contact centre evolve drastically towards a Total Customer Experience. Learn more: http://www.cisco.co.uk/contactcentresolutions
wn.com/The Good, Bad And Ugly Of Today’S Contact Centre
We spoke to a cross section of callers and operators to capture a vividly candid view of the best and worst of today’s contact centre experiences. As technology and culture transform consumer’s daily lives, we’re seeing the role of the modern contact centre evolve drastically towards a Total Customer Experience. Learn more: http://www.cisco.co.uk/contactcentresolutions
- published: 16 Dec 2014
- views: 939
Screwfix Careers - Contact Centre
- Order: Reorder
- Duration: 3:15
- Updated: 02 Feb 2015
- views: 280
Screwfix - Become part of our heritage and be the voice of our customers
At our busy, fast paced and forward thinking Contact Centre 350 people handle around 4...
Screwfix - Become part of our heritage and be the voice of our customers
At our busy, fast paced and forward thinking Contact Centre 350 people handle around 40,000 calls and thousands of email and postal enquiries every week. We provide a high quality service to our trade and DIY customers who order from our catalogues and website. We take their orders, process payments and expertly deal with all kinds of queries. We also offer advice and product support across our entire range of 14,000 lines.
Put simply, our Contact Centre is a vibrant and exciting place to work. Here you’ll be the voice of Screwfix. And you’ll be able to make the most of our excellent training programme to develop a rewarding, long-term career in a dynamic fast-moving industry.
wn.com/Screwfix Careers Contact Centre
Screwfix - Become part of our heritage and be the voice of our customers
At our busy, fast paced and forward thinking Contact Centre 350 people handle around 40,000 calls and thousands of email and postal enquiries every week. We provide a high quality service to our trade and DIY customers who order from our catalogues and website. We take their orders, process payments and expertly deal with all kinds of queries. We also offer advice and product support across our entire range of 14,000 lines.
Put simply, our Contact Centre is a vibrant and exciting place to work. Here you’ll be the voice of Screwfix. And you’ll be able to make the most of our excellent training programme to develop a rewarding, long-term career in a dynamic fast-moving industry.
- published: 02 Feb 2015
- views: 280
Contact Centre Award - Astro
- Order: Reorder
- Duration: 5:01
- Updated: 31 Aug 2015
- views: 450
The video is a visual of how "Gamification" changes the way the culture and work environment to bolster a winning formula for the team to be successful
The video is a visual of how "Gamification" changes the way the culture and work environment to bolster a winning formula for the team to be successful
wn.com/Contact Centre Award Astro
The video is a visual of how "Gamification" changes the way the culture and work environment to bolster a winning formula for the team to be successful
- published: 31 Aug 2015
- views: 450
Hastings Direct - Life In The Contact Centre
- Order: Reorder
- Duration: 12:28
- Updated: 13 Nov 2013
- views: 6178
We are one of the fastest growing insurance companies in the UK, which means working for us not only offers a fast paced, dynamic, fun environment, but bags of ...
We are one of the fastest growing insurance companies in the UK, which means working for us not only offers a fast paced, dynamic, fun environment, but bags of opportunity to grow and advance.
People are at the heart of our business and we are just as ambitious for our people as we are for our one million plus customers.
We offer full training and career development at both our UK sites in Bexhill and Newmarket from entry level roles to senior management positions; view our careers page: www.hastingsdirect.com/careers
Check out our video to see what it's really like to work in our contact centre.
wn.com/Hastings Direct Life In The Contact Centre
We are one of the fastest growing insurance companies in the UK, which means working for us not only offers a fast paced, dynamic, fun environment, but bags of opportunity to grow and advance.
People are at the heart of our business and we are just as ambitious for our people as we are for our one million plus customers.
We offer full training and career development at both our UK sites in Bexhill and Newmarket from entry level roles to senior management positions; view our careers page: www.hastingsdirect.com/careers
Check out our video to see what it's really like to work in our contact centre.
- published: 13 Nov 2013
- views: 6178
Working at Origin Contact Centre
- Order: Reorder
- Duration: 2:39
- Updated: 18 Apr 2013
- views: 11328
Our Contact Centre employees share what they like about working at Origin. More information about careers at Origin: http://www.originenergy.com.au/careers
Sub...
Our Contact Centre employees share what they like about working at Origin. More information about careers at Origin: http://www.originenergy.com.au/careers
Subscribe to our channel: http://www.youtube.com/user/OfficialOriginEnergy
Twitter: https://twitter.com/OriginEnergy
Facebook: https://www.facebook.com/OriginEnergy
LinkedIn: https://www.linkedin.com/company/origin-energy
Google+: https://plus.google.com/+originenergy
We have opportunities available at our Adelaide and Melbourne contact centres. To apply please click the relevant links below:
Adelaide:
http://bit.ly/11GdzDA
Melbourne:
http://bit.ly/1554ri9
wn.com/Working At Origin Contact Centre
Our Contact Centre employees share what they like about working at Origin. More information about careers at Origin: http://www.originenergy.com.au/careers
Subscribe to our channel: http://www.youtube.com/user/OfficialOriginEnergy
Twitter: https://twitter.com/OriginEnergy
Facebook: https://www.facebook.com/OriginEnergy
LinkedIn: https://www.linkedin.com/company/origin-energy
Google+: https://plus.google.com/+originenergy
We have opportunities available at our Adelaide and Melbourne contact centres. To apply please click the relevant links below:
Adelaide:
http://bit.ly/11GdzDA
Melbourne:
http://bit.ly/1554ri9
- published: 18 Apr 2013
- views: 11328
Work life at the HSBC Contact Centre - Swatar, Malta
- Order: Reorder
- Duration: 6:24
- Updated: 15 Jan 2015
- views: 1436
For more information about working at the HSBC call centre check out the HSBC CALL CENTRE profile on 8AM here: http://8am.com.mt/HSBC-Call-Centre-Malta/jobs/con...
For more information about working at the HSBC call centre check out the HSBC CALL CENTRE profile on 8AM here: http://8am.com.mt/HSBC-Call-Centre-Malta/jobs/contact-centre-agent : to apply email: malta.recruitment@hsbc.com
wn.com/Work Life At The Hsbc Contact Centre Swatar, Malta
-
Call centres in Delhi (Australian BPO's)
A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre. A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently oper... -
Webinar replay Top 10 Contact Centre Strategies Part 1
Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre. Agenda Introductions - Jonty Pearce, Call Centre Helper 10 Contact Centre Strategies - Paul Cooper, Customer Service Expert & Mike Murphy, Interactive Intelligence. Your tips Interactive Q&A; - Live questions from the audience Topics discussed Contact Centre Management Motivation Technology Dealing with Attrition Recruitment Customer Loyalty Voice of the Customer This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence. -
Knowledge Management and the Contact Centre
This is part of the Contact Centre optimisation series of webinars brought to you by Amtel Communications in association with the CCiNZ. -
Future Banking Episode 08: The Ultimate Contact Centre
In the first part of "The Ultimate Contact Centre" we look at the software side of things with Aegon and Pega, touch on the growing need for a social contact centre with Conversocial and Nationwide, as well as speak with Endsleigh Insurance. We also Speak with Raj Dattani form Top 50 companies for customer service ahead of this week's Customer Experience Expo. You can register for the Expo at https://customercontactexpo.webreg.me/users/sign_up?wrmt=2 -
Contact Centre
Contact Centre -
BT Evolution Series: Kickstart Your Contact Centre's Digital Transformation (part 1)
Part 1 of BT Ireland's 'Evolution Series' event on kickstarting your contact centre's digital transformation. See consultant Martin Hill-Wilson share his brilliant insights into omni-channel design. A must see for anyone in the contact centre business. If you would like to receive future updates on contact centre services from BT and upcoming events you can do so here, http://info.btireland.com/contactcentreupdates Slides from the morning are available on; http://info.btireland.com/registerdigitaltransformation -
Quality Management Emotional Intelligence in the Contact Centre
Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations, every time. Listen to the webinar recording to learn how you can significantly enhance the overall customer experience with quality monitoring and soft evaluators bringing emotional intelligence in the contact centre. -
Webinar tips -- 30 Contact Centre Tips
In this session we will be looking at a range of quick-fire tips on how to improve the contact centre. With topics from call centre management and motivation to contact centre technology, there should be something for everyone. Agenda 10 Contact Centre Management Tips - Jonty Pearce, Editor, Call Centre Helper 10 Contact Centre Technology Tips - Mike Murphy, Regional Practice Manager, Interactive Intelligence 10 Tips from the audience - Sent in by our readers Interactive Q&A; - Live questions from the audience Topics to be discussed Morale and motivation How to improve the accuracy of your forecasts Contact centre games Dealing with email Improving quality scores The best metrics to use Contact centre technology Handling complaints on soci... -
Webinar replay 7 strategies to deal with queues in the contact centre
Flooded with calls? Even the best-run contact centres have times they are swamped with high volumes of phone calls. They are frustrating to callers and do not portray the image of the service that you would like to render. So what can you do with long queues in the contact centre? genda Introductions -- Jonty Pearce, Call Centre Helper 7 Strategies to deal with Contact Centre Queues -- Richard Farrell, Netcall Joining our panel -- Stuart Meadows , Equity Insurance Partnerships Your tips Interactive Q&A; -- Live questions from the audience Topics to be discussed Dealing with long queues Creative staffing strategies Forecasting and planning busy periods Triaging incoming calls Blending calls and emails and outbound calls Using multi-skilling ... -
ProtoCall One Current and Future Trends in the Contact Centre 2013
Please take a look at our recent Webinar on Future Trends within the Contact Centre. It explores the findings of our April 2013 survey of UK Contact Centres
Call centres in Delhi (Australian BPO's)
- Order: Reorder
- Duration: 53:38
- Updated: 24 Dec 2012
- views: 239121
A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call ...
A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
wn.com/Call Centres In Delhi (Australian Bpo's)
A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
- published: 24 Dec 2012
- views: 239121
Webinar replay Top 10 Contact Centre Strategies Part 1
- Order: Reorder
- Duration: 56:41
- Updated: 31 Jul 2014
- views: 241
Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre.
Agenda
Introductions - Jonty...
Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre.
Agenda
Introductions - Jonty Pearce, Call Centre Helper
10 Contact Centre Strategies - Paul Cooper, Customer Service Expert & Mike Murphy, Interactive Intelligence.
Your tips
Interactive Q&A; - Live questions from the audience
Topics discussed
Contact Centre Management
Motivation
Technology
Dealing with Attrition
Recruitment
Customer Loyalty
Voice of the Customer
This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.
wn.com/Webinar Replay Top 10 Contact Centre Strategies Part 1
Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre.
Agenda
Introductions - Jonty Pearce, Call Centre Helper
10 Contact Centre Strategies - Paul Cooper, Customer Service Expert & Mike Murphy, Interactive Intelligence.
Your tips
Interactive Q&A; - Live questions from the audience
Topics discussed
Contact Centre Management
Motivation
Technology
Dealing with Attrition
Recruitment
Customer Loyalty
Voice of the Customer
This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.
- published: 31 Jul 2014
- views: 241
Knowledge Management and the Contact Centre
- Order: Reorder
- Duration: 53:21
- Updated: 02 Sep 2012
- views: 67
This is part of the Contact Centre optimisation series of webinars brought to you by Amtel Communications in association with the CCiNZ.
This is part of the Contact Centre optimisation series of webinars brought to you by Amtel Communications in association with the CCiNZ.
wn.com/Knowledge Management And The Contact Centre
This is part of the Contact Centre optimisation series of webinars brought to you by Amtel Communications in association with the CCiNZ.
- published: 02 Sep 2012
- views: 67
Future Banking Episode 08: The Ultimate Contact Centre
- Order: Reorder
- Duration: 20:56
- Updated: 30 Sep 2014
- views: 20876
In the first part of "The Ultimate Contact Centre" we look at the software side of things with Aegon and Pega, touch on the growing need for a social contact ce...
In the first part of "The Ultimate Contact Centre" we look at the software side of things with Aegon and Pega, touch on the growing need for a social contact centre with Conversocial and Nationwide, as well as speak with Endsleigh Insurance. We also Speak with Raj Dattani form Top 50 companies for customer service ahead of this week's Customer Experience Expo. You can register for the Expo at
https://customercontactexpo.webreg.me/users/sign_up?wrmt=2
wn.com/Future Banking Episode 08 The Ultimate Contact Centre
In the first part of "The Ultimate Contact Centre" we look at the software side of things with Aegon and Pega, touch on the growing need for a social contact centre with Conversocial and Nationwide, as well as speak with Endsleigh Insurance. We also Speak with Raj Dattani form Top 50 companies for customer service ahead of this week's Customer Experience Expo. You can register for the Expo at
https://customercontactexpo.webreg.me/users/sign_up?wrmt=2
- published: 30 Sep 2014
- views: 20876
Contact Centre
- Order: Reorder
- Duration: 31:45
- Updated: 16 May 2013
- views: 22
BT Evolution Series: Kickstart Your Contact Centre's Digital Transformation (part 1)
- Order: Reorder
- Duration: 42:57
- Updated: 30 Jun 2015
- views: 118
Part 1 of BT Ireland's 'Evolution Series' event on kickstarting your contact centre's digital transformation. See consultant Martin Hill-Wilson share his brilli...
Part 1 of BT Ireland's 'Evolution Series' event on kickstarting your contact centre's digital transformation. See consultant Martin Hill-Wilson share his brilliant insights into omni-channel design. A must see for anyone in the contact centre business.
If you would like to receive future updates on contact centre services from BT and upcoming events you can do so here, http://info.btireland.com/contactcentreupdates
Slides from the morning are available on; http://info.btireland.com/registerdigitaltransformation
wn.com/Bt Evolution Series Kickstart Your Contact Centre's Digital Transformation (Part 1)
Part 1 of BT Ireland's 'Evolution Series' event on kickstarting your contact centre's digital transformation. See consultant Martin Hill-Wilson share his brilliant insights into omni-channel design. A must see for anyone in the contact centre business.
If you would like to receive future updates on contact centre services from BT and upcoming events you can do so here, http://info.btireland.com/contactcentreupdates
Slides from the morning are available on; http://info.btireland.com/registerdigitaltransformation
- published: 30 Jun 2015
- views: 118
Quality Management Emotional Intelligence in the Contact Centre
- Order: Reorder
- Duration: 68:02
- Updated: 20 May 2016
- views: 85
Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations, every time. Listen to the webinar recording to le...
Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations, every time. Listen to the webinar recording to learn how you can significantly enhance the overall customer experience with quality monitoring and soft evaluators bringing emotional intelligence in the contact centre.
wn.com/Quality Management Emotional Intelligence In The Contact Centre
Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations, every time. Listen to the webinar recording to learn how you can significantly enhance the overall customer experience with quality monitoring and soft evaluators bringing emotional intelligence in the contact centre.
- published: 20 May 2016
- views: 85
Webinar tips -- 30 Contact Centre Tips
- Order: Reorder
- Duration: 58:32
- Updated: 03 Jul 2014
- views: 76
In this session we will be looking at a range of quick-fire tips on how to improve the contact centre. With topics from call centre management and motivation to...
In this session we will be looking at a range of quick-fire tips on how to improve the contact centre. With topics from call centre management and motivation to contact centre technology, there should be something for everyone.
Agenda
10 Contact Centre Management Tips - Jonty Pearce, Editor, Call Centre Helper
10 Contact Centre Technology Tips - Mike Murphy, Regional Practice Manager, Interactive Intelligence
10 Tips from the audience - Sent in by our readers
Interactive Q&A; - Live questions from the audience
Topics to be discussed
Morale and motivation
How to improve the accuracy of your forecasts
Contact centre games
Dealing with email
Improving quality scores
The best metrics to use
Contact centre technology
Handling complaints on social media
Improving broken processes
Web chat
Agent engagement
Spotting customer dissatisfaction
wn.com/Webinar Tips 30 Contact Centre Tips
In this session we will be looking at a range of quick-fire tips on how to improve the contact centre. With topics from call centre management and motivation to contact centre technology, there should be something for everyone.
Agenda
10 Contact Centre Management Tips - Jonty Pearce, Editor, Call Centre Helper
10 Contact Centre Technology Tips - Mike Murphy, Regional Practice Manager, Interactive Intelligence
10 Tips from the audience - Sent in by our readers
Interactive Q&A; - Live questions from the audience
Topics to be discussed
Morale and motivation
How to improve the accuracy of your forecasts
Contact centre games
Dealing with email
Improving quality scores
The best metrics to use
Contact centre technology
Handling complaints on social media
Improving broken processes
Web chat
Agent engagement
Spotting customer dissatisfaction
- published: 03 Jul 2014
- views: 76
Webinar replay 7 strategies to deal with queues in the contact centre
- Order: Reorder
- Duration: 57:44
- Updated: 02 Jun 2014
- views: 162
Flooded with calls? Even the best-run contact centres have times they are swamped with high volumes of phone calls. They are frustrating to callers and do not...
Flooded with calls? Even the best-run contact centres have times they are swamped with high volumes of phone calls. They are frustrating to callers and do not portray the image of the service that you would like to render.
So what can you do with long queues in the contact centre?
genda
Introductions -- Jonty Pearce, Call Centre Helper
7 Strategies to deal with Contact Centre Queues -- Richard Farrell, Netcall
Joining our panel -- Stuart Meadows , Equity Insurance Partnerships
Your tips
Interactive Q&A; -- Live questions from the audience
Topics to be discussed
Dealing with long queues
Creative staffing strategies
Forecasting and planning busy periods
Triaging incoming calls
Blending calls and emails and outbound calls
Using multi-skilling to increase the agent pool
Call avoidance techniques
First contact resolution
Using Workforce Management
Call Back technology
Top tips from the audience -- how our audience deal with queues
Interactive questions and answers
This webinar is brought to you by Call Centre Helper and is sponsored by Netcall.
wn.com/Webinar Replay 7 Strategies To Deal With Queues In The Contact Centre
Flooded with calls? Even the best-run contact centres have times they are swamped with high volumes of phone calls. They are frustrating to callers and do not portray the image of the service that you would like to render.
So what can you do with long queues in the contact centre?
genda
Introductions -- Jonty Pearce, Call Centre Helper
7 Strategies to deal with Contact Centre Queues -- Richard Farrell, Netcall
Joining our panel -- Stuart Meadows , Equity Insurance Partnerships
Your tips
Interactive Q&A; -- Live questions from the audience
Topics to be discussed
Dealing with long queues
Creative staffing strategies
Forecasting and planning busy periods
Triaging incoming calls
Blending calls and emails and outbound calls
Using multi-skilling to increase the agent pool
Call avoidance techniques
First contact resolution
Using Workforce Management
Call Back technology
Top tips from the audience -- how our audience deal with queues
Interactive questions and answers
This webinar is brought to you by Call Centre Helper and is sponsored by Netcall.
- published: 02 Jun 2014
- views: 162
ProtoCall One Current and Future Trends in the Contact Centre 2013
- Order: Reorder
- Duration: 53:55
- Updated: 12 Jun 2013
- views: 335
Please take a look at our recent Webinar on Future Trends within the Contact Centre. It explores the findings of our April 2013 survey of UK Contact Centres
Please take a look at our recent Webinar on Future Trends within the Contact Centre. It explores the findings of our April 2013 survey of UK Contact Centres
wn.com/Protocall One Current And Future Trends In The Contact Centre 2013
Please take a look at our recent Webinar on Future Trends within the Contact Centre. It explores the findings of our April 2013 survey of UK Contact Centres
- published: 12 Jun 2013
- views: 335
close fullscreen
- Playlist
- Chat
close fullscreen
- Playlist
- Chat
4:06
Going to a Child Contact Centre
Animation describing the experience of going to a Child Contact Centre from four children'...
published: 12 Apr 2012
Going to a Child Contact Centre
Going to a Child Contact Centre
- Report rights infringement
- published: 12 Apr 2012
- views: 2887
2:35
FCA Contact Centre
Meet the Financial Conduct Authority's Contact Centre team
published: 01 Sep 2015
FCA Contact Centre
FCA Contact Centre
- Report rights infringement
- published: 01 Sep 2015
- views: 1922
3:07
Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
Watch how virtualization of Etihad Airways global contact centres is helping set highest ...
published: 06 Jan 2016
Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
Etihad Airways guests warmly welcomed everywhere with BT Cisco virtual contact centre
- Report rights infringement
- published: 06 Jan 2016
- views: 2597
10:39
Do I Want to be a Call Centre Agent? Part 1
If you are interested in becoming a Contact Centre agent then this video will give you som...
published: 21 Jul 2010
Do I Want to be a Call Centre Agent? Part 1
Do I Want to be a Call Centre Agent? Part 1
- Report rights infringement
- published: 21 Jul 2010
- views: 354766
4:12
The good, bad and ugly of today’s contact centre
We spoke to a cross section of callers and operators to capture a vividly candid view of t...
published: 16 Dec 2014
The good, bad and ugly of today’s contact centre
The good, bad and ugly of today’s contact centre
- Report rights infringement
- published: 16 Dec 2014
- views: 939
3:15
Screwfix Careers - Contact Centre
Screwfix - Become part of our heritage and be the voice of our customers
At our busy, fas...
published: 02 Feb 2015
Screwfix Careers - Contact Centre
Screwfix Careers - Contact Centre
- Report rights infringement
- published: 02 Feb 2015
- views: 280
5:01
Contact Centre Award - Astro
The video is a visual of how "Gamification" changes the way the culture and work environme...
published: 31 Aug 2015
Contact Centre Award - Astro
Contact Centre Award - Astro
- Report rights infringement
- published: 31 Aug 2015
- views: 450
12:28
Hastings Direct - Life In The Contact Centre
We are one of the fastest growing insurance companies in the UK, which means working for u...
published: 13 Nov 2013
Hastings Direct - Life In The Contact Centre
Hastings Direct - Life In The Contact Centre
- Report rights infringement
- published: 13 Nov 2013
- views: 6178
2:39
Working at Origin Contact Centre
Our Contact Centre employees share what they like about working at Origin. More informatio...
published: 18 Apr 2013
Working at Origin Contact Centre
Working at Origin Contact Centre
- Report rights infringement
- published: 18 Apr 2013
- views: 11328
6:24
Work life at the HSBC Contact Centre - Swatar, Malta
For more information about working at the HSBC call centre check out the HSBC CALL CENTRE ...
published: 15 Jan 2015
Work life at the HSBC Contact Centre - Swatar, Malta
Work life at the HSBC Contact Centre - Swatar, Malta
- Report rights infringement
- published: 15 Jan 2015
- views: 1436
close fullscreen
- Playlist
- Chat
53:38
Call centres in Delhi (Australian BPO's)
A call centre or call center is a centralised office used for the purpose of receiving or ...
published: 24 Dec 2012
Call centres in Delhi (Australian BPO's)
Call centres in Delhi (Australian BPO's)
- Report rights infringement
- published: 24 Dec 2012
- views: 239121
56:41
Webinar replay Top 10 Contact Centre Strategies Part 1
Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can d...
published: 31 Jul 2014
Webinar replay Top 10 Contact Centre Strategies Part 1
Webinar replay Top 10 Contact Centre Strategies Part 1
- Report rights infringement
- published: 31 Jul 2014
- views: 241
53:21
Knowledge Management and the Contact Centre
This is part of the Contact Centre optimisation series of webinars brought to you by Amtel...
published: 02 Sep 2012
Knowledge Management and the Contact Centre
Knowledge Management and the Contact Centre
- Report rights infringement
- published: 02 Sep 2012
- views: 67
20:56
Future Banking Episode 08: The Ultimate Contact Centre
In the first part of "The Ultimate Contact Centre" we look at the software side of things ...
published: 30 Sep 2014
Future Banking Episode 08: The Ultimate Contact Centre
Future Banking Episode 08: The Ultimate Contact Centre
- Report rights infringement
- published: 30 Sep 2014
- views: 20876
42:57
BT Evolution Series: Kickstart Your Contact Centre's Digital Transformation (part 1)
Part 1 of BT Ireland's 'Evolution Series' event on kickstarting your contact centre's digi...
published: 30 Jun 2015
BT Evolution Series: Kickstart Your Contact Centre's Digital Transformation (part 1)
BT Evolution Series: Kickstart Your Contact Centre's Digital Transformation (part 1)
- Report rights infringement
- published: 30 Jun 2015
- views: 118
68:02
Quality Management Emotional Intelligence in the Contact Centre
Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memo...
published: 20 May 2016
Quality Management Emotional Intelligence in the Contact Centre
Quality Management Emotional Intelligence in the Contact Centre
- Report rights infringement
- published: 20 May 2016
- views: 85
58:32
Webinar tips -- 30 Contact Centre Tips
In this session we will be looking at a range of quick-fire tips on how to improve the con...
published: 03 Jul 2014
Webinar tips -- 30 Contact Centre Tips
Webinar tips -- 30 Contact Centre Tips
- Report rights infringement
- published: 03 Jul 2014
- views: 76
57:44
Webinar replay 7 strategies to deal with queues in the contact centre
Flooded with calls? Even the best-run contact centres have times they are swamped with hi...
published: 02 Jun 2014
Webinar replay 7 strategies to deal with queues in the contact centre
Webinar replay 7 strategies to deal with queues in the contact centre
- Report rights infringement
- published: 02 Jun 2014
- views: 162
53:55
ProtoCall One Current and Future Trends in the Contact Centre 2013
Please take a look at our recent Webinar on Future Trends within the Contact Centre. It ex...
published: 12 Jun 2013
ProtoCall One Current and Future Trends in the Contact Centre 2013
ProtoCall One Current and Future Trends in the Contact Centre 2013
- Report rights infringement
- published: 12 Jun 2013
- views: 335
Call centres in Delhi (Australian BPO's)...
Webinar replay Top 10 Contact Centre Strategies ...
Knowledge Management and the Contact Centre...
Future Banking Episode 08: The Ultimate Contact Ce...
Contact Centre...
BT Evolution Series: Kickstart Your Contact Centre...
Quality Management Emotional Intelligence in the...
Webinar tips -- 30 Contact Centre Tips...
Webinar replay 7 strategies to deal with queues in...
ProtoCall One Current and Future Trends in the Con...
photo: AP / Emrah Gurel
Live: Turkish army says it has taken power in the country
Edit France24 15 Jul 2016photo: AP / Photo
Turkish Military in Attempted Coup, Prime Minister Says
Edit Bloomberg 15 Jul 2016
Binali Yildirim told NTV television. "it is correct that there was an attempt." ... LEARN MORE. ....
photo: FEMA / Bill Koplitz
Newly Released Pages Say Saudis May Have Helped 9/11 Attackers
Edit WorldNews.com 15 Jul 2016
before they carried out their attacks, according to a long-classified portion of a congressional inquiry, Bloomberg News reports.The House Intelligence Committee released the section Friday with some portions blacked out."While in the United States, some of the September 11 hijackers were in contact with, and received support or assistance from, ......
photo: AP / Carolyn Kaster
Former Fox News Commentator Sentenced For False Claims Of CIA Ties
Edit WorldNews.com 15 Jul 2016
U.S ... District Court in Alexandria, Virginia, the U.S. Attorney's Office said in a statement.Dana Boente, U.S. Attorney for the Eastern District of Virginia, issued to the statement."Wayne Simmons is a fraud ... - Dana BoenteU.S. District Judge T.S....
photo: AP Photo/Christian Alminana
Nice Terrorist Attack: At Least 77 Dead, Police Kill Suspect
Edit WorldNews.com 15 Jul 2016
Bastille Day revelers were targeted in what is being called a terrorist attack by a truck carrying hand grenades and other weapons drove onto a sidewalk for more than a mile, killing 77 people before police were able to shoot and kill the driver according to The Associated Press. Some outlets have reported the suspect was a local in Nice who was originally from Tunisia ... I saw bodies flying like bowling pins along its route." ... ....
« back to news headlines
Canada very concerned with situation in Turkey (Embassy of Canada in France)
Edit Public Technologies 16 Jul 2016
Canadian citizens in Turkey requiring emergency consular assistance should contact the Embassy of Canada in Ankara at 90 (312) 409-2700, or the Consulate General in Istanbul at 90 (212) 385-9700, or call the Global Affairs Canada's 24/7 Emergency Watch and Response Centre collect at +1 613 996 8885....
VIT student commits suicide
Edit The Hindu 16 Jul 2016
People in need of counselling can contact ... Chennai-based Sneha suicide prevention centre can be contacted at 044-24640050....
Canada very concerned with situation in Turkey (Department of Foreign Affairs, Trade and Development of Canada)
Edit Public Technologies 16 Jul 2016
Canadian citizens in Turkey requiring emergency consular assistance should contact the Embassy of Canada in Ankara at 90 (312) 409-2700, or the Consulate General in Istanbul at 90 (212) 385-9700, or call the Global Affairs Canada's 24/7 Emergency Watch and Response Centre collect at +1 613 996 8885....
NIA sleuths seize Ajmer hotel records, footage
Edit The Times of India 16 Jul 2016
According to sources, two of the seven alleged ISIS sympathisers arrested from Hyderabad visited Ajmer to purchase firearms from a contact suggested by their Syria-based handler ... "The duo was supposed to meet a contact suggested by the handler to purchase firearms and ammunition," said a NIA source ... Previously in Anantapur too, the alleged ISIS sympathisers had failed to meet their contact....
Police looking for missing Hutt Valley man (+PHOTO) (New Zealand Police)
Edit Public Technologies 16 Jul 2016Situation in Turkey (Department of Foreign Affairs and Trade - Australian Government)
Edit Public Technologies 16 Jul 2016
We are in contact with the Australian Embassy in Ankara and I have spoken this morning ... If you are unable to contact them directly and still hold concerns for their welfare, you should call the Department of Foreign Affairs and Trade's 24 hour Consular Emergency still Centre on 1 300 555 135, or +61 2 6261 3305 (if calling from overseas)....
Art gallery partnership launches in Carcross with support from Yukon government (Department of Tourism and Culture of Yukon)
Edit Public Technologies 16 Jul 2016
Art House Carcross is a partnership between the Yukon Arts Centre Corporation, Carcross Tagish Management Corporation and the Southern Lakes Artist Collective ... The Yukon Arts Centre Corporation (YACC) is a non-profit charitable organization that works to develop the cultural, social and economic benefits of arts in the territory ... Yukon Arts Centre ... Contact. ... Chief Executive Officer, Yukon Arts Centre....
Mellow Yellow Photo Exhibition
Edit Skiddle 16 Jul 2016
Birkenhead Park Visitor Centre in Birkenhead. Sunday 17th - Saturday 23rd July 2016 ... 1 ... Purchasing will be available on the day, but collections/delivery will need to be discussed for after the event, please feel free to contact me for further details ... ....
TMC Saturdays tickets
Edit Skiddle 16 Jul 2016
The Milton Club in Manchester. Saturday 16th July 2016 ... Minimum Age ... Join us for a night of partying with friendly service, a great crowd and top DJs in this ideally located city centre venue, close to many bars, hotels & restaurants ... Whatever you want from a night out, we're sure that we will be able to meet your needs with excellent customer service in this top city centre venue ... *City centre executive car collection ... Contact info ... ....
New VCCC Chair And Deputy Chair Appointed (Premier of Victoria)
Edit Public Technologies 16 Jul 2016
Minister for Health, Jill Hennessy, today announced the appointments of the new Chair and Deputy Chair to the Victorian Comprehensive Cancer Centre Limited Board ... The Board will play a vital role overseeing the building of research collaborations between some of the brightest cancer researchers and clinicians in Victoria and will drive cancer education across the member sites of the Victorian Comprehensive Cancer Centre....
Sainik School closed till July 24 after student’s death
Edit The Hindu 16 Jul 2016
The boy, V.P. Siddharth, who died hailed from an agrarian family near Palani in Dindigul district. Students who fell ill were kept under observation at the Taluk Government Hospital in Udumalpet after a preliminary check-up at the Primary Health Centre in Amaravathinagar. Deputy Director of Public Health and Preventive Medicine K.R ... When contacted, School Principal Group Captain T. N ... Brought dead. “The incident was reported at 5 p.m....
Cong. to Naidu: Raise SCS issue at NDC meet
Edit The Hindu 16 Jul 2016
Raghuveera Reddy lamented that the Centre did not initiate any steps in the direction of giving the coveted status to the State in the last two years. It was unfortunate that the Centre had failed to act in spite of the fact that ......
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