Consumer Affairs

How our diet is changing

Esther Han 10:43 AM   We're eating healthier than ever - but we are still making one enormous mistake.

When your developer gives you a $70,000 ultimatum

SMH News story by, Lucy Cormack.  John Barnes purchased a town house off-the-plan in Berowra Heights and before sunset ...

Lucy Cormack 5:00 AM   Two years after retirees John and Jeanie Barnes signed an off-the-plan contract for a townhouse, they were met with a $70,000 dilemma.

Slater & Gordon hangs in the balance

Illustration: Simon Bosch.

Sarah Danckert and Ruth Williams 12:00 AM   The hulking write-down on Slater's UK acquisition Quindell has put the company in a 'financially precarious' position.

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The mums who rule Facebook

Rachel Chappell is the founder of North Shore Mums which has nearly 17,000 members. Pictured with Scarlett, 6, Zara, 4, ...

Lucy Cormack and Esther Han 6:00 PM   Natalie thought a Facebook group would be a good way to connect with other local mums. Then someone else came knocking.

Nurofen maker fined $1.7m for misleading conduct

The ACCC said the caplets in all four products contained the same active ingredient, ibuprofen lysine 342mg.

Jane Lee   The company that sells Nurofen has been fined more than $1 million for misleading consumers about its specific pain products.

Colgate colluded with Woolies to rip you off

Omo laundry powder is one of the brands alleged to have been involved as part of the cartel.

Esther Han   Household name Colgate has been found guilty of conspiring with two rivals and supermarket giant Woolworths.

No new taxi licences? 'That's nuts'

Taxi queues might actually turn out to be preferable to Uber surge charges for some New Year's Eve punters.

Matt O'Sullivan   Taxis would become more commonplace on Sydney's streets under a controversial proposal by Cabcharge.

'It was everything I had': Sabrina's bank account cleaned out

SYDNEY, AUSTRALIA - APRIL 27:  Sabrina Barreiro had her Commonwealth Bank card skimmed at an ATM and had all of her ...

Lucy Cormack   Pregnant and unable to work, Sabrina Barreiro was mortified when her bank account had been cleaned out. And a bigger shock was to come.

You can lead a punter to water but you can't make them drink

VicHealth wants us off the sugar and on the water.

Marc Moncrief   Victorians have been subjected to a campaign of clandestine "nudges" to encourage us to consume healthier alternatives to the alcohol and sugar we seem to crave.

What women really spend the money on

Seventy-five per cent of retail transactions are made by women in Australia.

Esther Han   They control 75 per cent of retail spending. But where does it go?

Banned from casino, he visited 200 TABs

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Esther Han   After gambling addict Joshua had racked up a $73,000 credit card debt, he got into his self-managed super fund.

Bigger penalties for white collar crime

The piles of money at stake are not as large here as overseas.

Sarah Danckert   Regulators have called for larger penalties and a wider range of tactics.

The Mediterranean diet's surprising effect

A Mediterranean diet is rich in fruit, vegetables, fish and unrefined foods.

Esther Han   Eating junk food may not be as bad as we think for people with heart problems, a study says.

Jeep, Chrysler in worldwide recall

The 2015 Jeep Grand Cherokee is among several models recalled by manufacturer Fiat Chrysler over an issue with the cars' ...

Melissa Singer and David Shepardson   Fiat Chrysler is recalling more than 1 million vehicles over a fault that can cause cars to roll away after the driver gets out.

'Treasure Island' for grey market cars

‘Deregulation a door-opener’: Importers have been plotting their move for two years.

Mark Hawthorne and Jared Lynch   The private companies that ship grey market cars out of Japan and New Zealand have a nickname for Australia. It's Treasure Island.

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IKEA warning after third child fatality

Ted McGee was crushed to death when an IKEA chest of drawers fell on top of him in February.

Esther Han   Furniture giant says it has no plans to issue a recall of its Malm chest of drawers.

How to avoid slavery in your fashion

A child garment worker.

Esther Han   In the wake of the Rana Plaza factory collapse some Australian fashion brands have made huge leaps in stamping out exploitation from their supply chains. Others have not.

'It was a hush-hush thing'

Patricia Borg, and her granddaughter Miracle, aged 2. Patricia is the owner of a Samsung
washing machine that caught ...

Esther Han   A fire broke out in Patricia Borg's laundry. But two different stories have emerged about what happened in the aftermath.

The secrets of the top fashion labels

Luxury fashion houses Chanel, Hermes and Prada were among the lowest rating brands.

Lucy Cormack   Luxury brands Chanel, Hermes and Prada are among the least transparent when it comes to reporting their social and environmental standards.

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How much is your pooch really worth?

Mackenzie and Erin Clarke, pictured with Titan, found out the importance of reading the fine print.

Lucy Cormack   Consumers can pay up to $2120 a year to insure their pet and still not be covered for common illnesses.

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Authorities reject need for inquiry into Samsung fires

Trish Robbo, and her granddaughter Miracle, aged 2. Trish is the owner of a Samsung
washing machine that caught fire. ...

Esther Han   Samsung customers say they're angry that fire authorities have rejected their request to trigger a state coronial inquiry into what they claim is a botched washing machine recall.

'How did that happen?'

Humiliated: Rani Peluso and her husband paid their rental bond in cash, little did they know it had been pocketed by ...

Lucy Cormack   Rani's husband paid their rental bond in cash. Six months later, they made an alarming discovery.

$300,000 fine for 'free range egg' fraud

Many egg producers have been fined for misleading free range eggs claims.

Esther Han   Shoppers who paid extra to "taste freedom" in their free range eggs were ripped off and misled, a court has found, with an egg company penalised $300,000.

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Crunch time for Arnott's after customers snap over 'new and improved' Shapes flavours

Arnott's Barbecue Shapes ... will they ever be the same again?

Marissa Calligeros   They're the biscuits that shaped a nation. So it's no surprise, Arnott's biscuits has come under fire for meddling with its iconic Shapes flavours.

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Thousands of fake phone chargers seized

Sheryl Aldeguer was electrocuted in her home in April 2014.

Lucy Cormack   Sheryl Aldeguer​ was electrocuted by a faulty phone charger. Now thousands have been removed from the market in raids.

Soft drink tax 'could save lives'

Profit surge: Coke.

Lucy Cormack   There could be 16,000 fewer cases of type 2 diabetes and 4400 fewer cases of heart disease - but at a price for some.

Airbnb hosts should be fined, says report

The Grattan Institute suggests body corporates be allowed to issue fines over ''disruptive behaviour''.

Nassim Khadem   Airbnb hosts renting out their apartments in cities, including Sydney and Melbourne, should be slapped with speeding-ticket-type fines if their guests engage in "disruptive" behaviour that upsets neighbours.

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Big businesses get more out of sharing

Ride-sharing service Uber is among the "sharing economy" companies affecting businesses large and small.

Marc Moncrief   Uber and AirBnB are shaking up the world, but in Australia, it's big business that's benefiting.

Insurance hell: AAMI refusing to pay out Wye River bushfire victims

Fires swept through Wye River on Christmas Day.

Liam Mannix   Insurance giant AAMI is refusing to pay out customers who lost their homes in the Wye River bushfire.

Sydney family faces dream home demolition

Eliza, 2, Lincoln, 4 and dad Martin Swinburn in the backyard of their Asquith home, which will likely be demolished and ...

Lucy Cormack   The Swinburn family has just installed the perfect kitchen. But a roof inspection threatens to reduce their dream home to rubble.