131227 Rohtash, Monika, Maitree on Hamaaree Baaten with Dr Anand, on spicefm.co.uk

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Mobile No: 07552690010 E-mail: rohtashkanwar@gmail.com Career Objective To obtain a long-term career with an organisation that provides challenging opportunity for enhancement of my professional status in the field of customer care. I am an excellent team worker and have target-oriented approach. I am analytical, motivated, optimistic, flexible and have 'can-do' attitude to learn new skills efficiently and skilfully. The ability to stay calm under all situations, thanks to my tolerant and professional attitude. I have excellent IT skills and a good standard of handwriting that ensures data is accurate if passed on to others. Work Experience Working as Customer Support Representative II [Grade J2] in Convergys CMG UK Ltd, Newcastle upon Tyne since 06/06/2011. Worked as Technical Support Representative II [Grade J2] in Convergys CMG UK Ltd, Newcastle upon Tyne since 14/12/2009 to 03/06/2011. Software Tester (Temporary) at Centre for Evaluation and Monitoring, Mountjoy Research Centre, Durham University in August and September 2009. Receptionist in Dr Sinha Surgery, Balsall Heath, Birmingham from 20/11/2006 to 26/11/2008. Job Responsibilities Handling, responding and solving the problems while in constant inbound calls. Retrieving the relevant information from various database systems and complying Data Protection Act 1998. Communicating with other teams effectively and transferring the information when needed. Logging the calls in the computer systems precisely. Accurate data capturing and making quick decisions on the basis of the reports and tests conducted through various computer systems. Providing evidence based on the reports while answering to the complaints or to the queries of potential customers. Effectively transferring misdirected customer requests to an appropriate team. Making discretionary decisions based on research and sharing them with team. While working as a Receptionist the responsibilities were meeting and greeting visitors, administrative works, clerical tasks, framing the new protocols and policies for the surgery and performing audit works to analyze the effectiveness of existing policies and output. Correspondence in person, through Internet and telephone. Summarising of patient records, record keeping, archiving of records, file management and database management using Information System. Installation and Maintenance of Broadband equipments, Internet Exchanges, C-Dot Exchanges Computer Networking and providing ADSL connections at customer premises. Delivering Lectures on Computer Engineering, Analyzing existing & candidate systems, troubleshooting and Maintenance of Computer Labs and Networks. Assembling, troubleshooting of Computers, Installation of Operating Systems & Softwares. Professional Qualification Bachelors Degree in Engineering (Computer Science and Engineering) in first division from Sant Longowal Institute of Engineering and Technology, Punjab (India) in 12/2000. Diploma in Computer Servicing and Maintenance from Sant Longowal Institute of Engineering and Technology, Longowal (Punjab) awarded by All India Council of Technical Education in 12/1996. NVQ level 2 in Business and Administration from Key Training, UK in 2008. Educational Overview Passed All India Senior Secondary Certificate Examination (equivalent to A-Level) from Chandigarh, India. Awarded by Central Board of Secondary Education in 03/1993. Passed All India Senior Secondary Examination (equivalent to GCSE) from Chandigarh, India. Awarded Central Board of Secondary Education in 03/1991. Training Completed training with Contact Centre Professional at Newcastle upon Tyne. Learning to enhance skills in communication & problem solving, customer service, vocational skills, managing conversations, sales skills, coaching and feedback, managing angry & difficult customers professionally and team working. I have achieved a Level 1 Introduction to Customer Service approved by City and Guilds. Completed part time course 'Preparing to Teach in the Lifelong Learning Sector' from Kenton College, Newcastle upon Tyne in 2009. . Extra Curricular Achievements: Received One Year Service Award from Convergys CMG UK Limited in January 2011. Worked as student editor in Inter College Magazine in 1998 and 2000. Designed the Placement Brochure '99 for the Department Of Computer Engineering in Sant Longowal Institute of Engineering and Technology, Longowal (Punjab). Awarded first prize in Inter-Engineering College Portrait Competitions, Painting and Calligraphy Competitions. Languages Known English, Hindi, Punjabi and Urdu. Hobbies & Interests Studying Occultism and Mystic Sciences. Painting, Sketching & Calligraphy.