The Kaiser Family Foundation/Agency for Health Care Research and Quality
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Highlights and Chartpack
The Kaiser Family Foundation/
Agency for
Health Care Research and
Quality National Survey on
Americans as Health Care
Consumers: An
Update on
The Role of Quality
Information December 2000
,Charts
,
Chart 1
What is Important in Choosing a
Health Plan 2000 1996 Percent saying “very important” in a health plan When forced to choose, the percent saying “most important”
Having a health plan that provides a high quality of health care Having a wide range of benefits or a particular benefit you need Keeping costs of coverage low Having a plan that offers a wide choice of doctors *
Don’t know not shown
Source:
Kaiser Family Foundation / Agency for
Healthcare Research and Quality National Survey on Americans as Health Care Consumers: An Update on The Role of Quality Information, December 2000 (Conducted July 31-Oct. 13, 2000)
,Chart 2
Differences in Quality Percent who say there are “big differences” in the quality of care among
... 2000 1996 Health plans that offer coverage in your area Local hospitals where you live Local nursing homes where you live
Doctors in your area who are specialists, such as orthopedists, allergists and those who treat heart problems Family doctors, general practitioners and other primary care doctors in your area
N/A Source: Kaiser Family Foundation / Agency for Healthcare Research and Quality National Survey on Americans as Health Care Consumers: An Update on The Role of Quality Information, December 2000 (Conducted July 31-Oct. 13, 2000)
,Chart 3 What is Important in Quality of
Care – Open-Ended Responses Percent naming each as “most important” in determining the quality of health care patients receive… Qualifications of a doctor
Ability to choose your own doctor
Patient/provider relationship
Insurance coverage of care and procedures Affordability/cost Availability of appointments * Responses mentioned by less than 5% are not shown. Source: Kaiser Family Foundation / Agency for Healthcare Research and Quality National Survey on Americans as Health Care Consumers: An Update on The Role of Quality Information, December 2000 (Conducted July 31-Oct. 13, 2000)
,Chart 4
Doctor Quality Percent saying each would tell them “a lot” about the quality of a doctor… How many malpractice suits a doctor has had filed against him or her How many times a doctor has done a specific medical procedure
Whether a doctor is board certified How patients surveyed rate how well the doctor communicates Whether a doctor has admission privileges to send patients to a particular local hospital Whether a doctor attended a well-known medical school or training program Whether a doctor has been highly rated by a government or independent agency Whether a doctor has been rated “the best” by a local newspaper or magazine Whether a doctor charges more than others do Source: Kaiser Family Foundation / Agency for Healthcare Research and Quality National Survey on Americans as Health Care Consumers: An Update on The Role of Quality Information, December 2000 (Conducted July 31-Oct. 13, 2000)
,Chart 5
Hospital Quality Percent who say each tells “a lot” about the quality of hospitals Reports of medical errors or mistakes that lead to harm for patients How much experience the hospital has in performing a particular test or surgery The number of doctors at the hospital who are board certified How many patients die after having surgery The number of patients who do not get standard recommended treatments, such as aspirin after a heart attack How patients surveyed rate the quality of care Whether the hospital has passed an independent review and been accredited Whether it is a teaching hospital Whether it has been rated “the best” by a local newspaper or magazine Source: Ka