List of postcode areas in the United Kingdom

FixMyStreet for Councils, Part 1: Viewing reports as a resident

• Report rights infringement
• published: 22 Oct 2015
• views: 67

In the first of our videos on FixMyStreet for Councils, Camilla explains the residents' experience when they view existing reports on the main site FixMyStreet.com, or on a council-branded version. Find out more at https://www.fixmystreet.com/council. TRANSCRIPT: 0:00 Hello, and welcome to mySociety’s demonstration of FixMyStreet For Councils. This is part 0:08 one, and it will show you what your users will see when they visit the website to make a 0:12 report. In 2007, we built the national website FixMyStreet.com, with the aim of 0:20 making street fault reporting as simple as it could be for both residents and 0:23 councils. Now, we've developed FixMyStreet for Councils, allowing you to bring 0:29 the award-winning FixMyStreet experience directly to your own 0:33 council's website and your residents. 0:36 FixMyStreet for Councils creates a council-branded seamless fault-reporting interface 0:41 for your website, 0:43 integrating directly with your back office systems, and is available via web 0:47 or mobile device. As you can see I have the homepage up in front of me, and this can be used for 0:54 your residents to report any street related problems, such as 0:58 abandoned vehicles, graffiti, potholes, fly-tipping, dog fouling, damaged 1:04 landscapes, verges, public toilets, roads, highways, parks, public footpaths, street lighting, damaged 1:13 trees and traffic light faults. We can also add in additional problems or another category 1:19 if you feel there are important issues that your residents should be able to let you 1:23 know about. Here, I can show you how we integrate this onto council's websites 1:30 such as Oxfordshire, with its own branding and style; Hart District Council 1:41 Bromley, London Borough Council; and even the city of Zurich in Switzerland. As you will see, as I 1:55 return, each are in the similar style to the main FixMyStreet website 1:59 platform; however, they are individually branded with your own logo, colour scheme 2:07 and personal details. 2:15 But, for the sake of ease, I’m going to describe to you how it works 2:19 using our main platform. We have an easy way to help your residents report a problem with four steps telling them exactly 2:26 how to do this; we have a list of recently reported problems in which your 2:31 residents can see the.. 2:32 er, reported problems in their area, and an easy place for them to download the mobile application from 2:40 the Apple App Store or the Android App Store. But let's get down to business: 2:48 you can report, view or discuss local problems here. If you were out and about you could just 2:53 click ‘locate me automatically’ which would immediately find your position on 2:57 the map. However in this case, I'm doing this from a desktop in an office, so I don’t think the 3:02 it’d find me would have many problems. So for the sake of ease, I’m going to input a postcode I found earlier, 3:09 select ‘go’, and it will take me to a map like this. The user can use it and zoom in, and zoom 3:21 back out, to pinpoint the exact positioning. They can also move from side to side and up and down, 3:29 if they know a nearby postcode but not quite the one of where their problem is. They 3:36 can click on a report that’s been made previously, find a title for that, look at the details - and we 3:44 can see here, this was submitted on the seventh of August by a user, who gave a reasonable 3:50 description, and we have an update from the council. 3:58 Now, either the resident or the council can mark this as fixed, and we can see that above, the big green ‘fixed’ marker 4:06 comes up along here. However, this wasn’t the report I wanted to make, and I wanted to make a different report. 4:13 So I couldn’t find it pinpointed on the map: how about scrolling on this column on the left 4:19 hand side? This one looks similar, as my report was about bicycles, so if I click on 4:26 here, I can see that this person has actually submitted an image to go along with the 4:31 report and their description. When we click on a report, it does remove the other 4:37 markers, making it very clear which is the marker you’re looking at. And again, you can do the same process 4:43 to zoom in and see the exact positioning. 4:47 Oxfordshire County Council have also come back to this report, 4:50 saying that the appropriate agency have been told about the problem, but it has not been marked as 4:54 fixed yet, so we can only assume this problem is remaining. If I wanted to, I could provide an update, or say that 5:02 it has been fixed if I’ve recently walked past and noticed that there has been a repair. However, again this is not the 5:08 report I would like to make, so I'm going to click ‘back’ and return. This comes the end of 5:15 the viewing section for FixMyStreet for Councils, and next I'll be covering how your 5:21 residents can make a report to you via FixMyStreet.