Frequently Asked Questions
- How can I see the links to a site?
In order to generate link reports on a site, you must add it to your account. You can add a site from the "My Dashboard" page. Simply enter the domain name in the field above the "Sites" table and click "Add my Site." To complete this action, you will also have to confirm that you wish to spend one of your site credits to view this link profile.
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- What are site credits and how are they used?
In order to add a site to your account and view its link profile, you must spend one site credit. You will spend one credit regardless of how many links to the site there are. Pretty soon, we will allow users to verify that a site they added is, in fact, their own. Once this is in place, users will be able to go through a simple verification process for their domain (see below) and, once it is verified, get that site credit added back into their account.
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- Why are all of my links not showing on your analysis?
Our spiders are constantly working overtime to index the entire link structure of the web, which is by no means a small task. Nearly your entire link profile should be available within a few days. You can also help speed up the process by verifying that a particular site is yours (see verification process below) and importing your Google Webmaster Tools account (coming soon).
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- How long does it take to show all my backlinks?
We begin researching links to a site as soon as you add it from the "My Dashboard" page. The vast majority of your link profile should be available within 24 hours, if not much sooner. If that's not fast enough, importing Google Webmaster Tools CSV's will work to expedite the process (coming soon).
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- How do I verify my site?
Verifying your site with WhoLinksToMe.com is easy and can be done in any of these three ways:
- You can embed our image code into your site
- You can upload an HTML file into your site
- Add a WhoLinksToMe.com metatag to your site
As soon as you've completed one of these three steps, click the "Verify" button at the bottom of the verification page and finish the process.
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- Do I need to keep the verification link on my website in order to continue receiving reports?
For tracking purposes, it's necessary that you keep the link on your website at all times.
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- What do I do if I experience trouble logging in?
If you experience any difficulties during the log in process, send an email to our customer support team at customersupport@wholinkstome.com. We'll be happy to assist you.
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- How do I change my Subscription?
Click the My Account link in the header. On the Edit Account tab, click the Change Subscription link. On the Change Subscription page, select the new subscription level, submit the new Billing Page, and your account will be updated at the next billing cycle. You will see a confirmation page with your new subscription information, and you will receive a subscription change confirmation email. If you are downgrading your subscription, you will continue to have access at your previous subscription level until the next billing cycle.
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- How do I cancel my Subscription?
Click the My Account link in the header. On the Edit Account tab, click the Cancel Subscription link. Confirm that you want to cancel your subscription. You will see a cancellation confirmation page, and you will receive a subscription cancellation confirmation email. You will continue to have access at your previous subscription level until the next billing cycle. You will still have access to a FREE Basic account unless and until you choose to cancel your account.
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- How do I cancel my Account?
To completely remove your account from our system, click the Cancel Account link here, or on the Terms of Service page. Your access to the site will be terminated immediately. You will see an Account Cancellation confirmation page, and will receive an account cancellation notification email.
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