http://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=ITIL-Service-TransitionProcess-iMYmS_KmnQA&utm;_medium=SC&utm;_source=youtube
Service Transition Processes
This lesson will help you understand the constituent processes of service transition.
After completing this lesson, you will be able to:
• describe the purpose, objective and scope of transition, planning and support;
• explain the purpose, objective and scope of change management;
• describe the concept of Service Asset and
Configuration Management or
SACM;
• identify the purpose, objective and scope of
Release and
Deployment Management; and
• Explain the purpose, objective and scope of knowledge management.
Introduction to Service Transition Processes
The processes in service transition phase are critical as they influence and support all stages of the service lifecycle. The processes include:
1. Transition, planning and support provides plan and support for new or modified services and ensures orderly transition of services.
2.
Change management controls the life cycle of all changes and ensures balance between flexibility and stability.
3. Service Asset and Configuration Management provides the information required to manage CIs and assets across the service life cycle.
4. Release and Deployment Management plans, builds, tests the releases and deploys the services into customer environment.
5.
Knowledge management gathers information, analyses and shares it with the organization to increase efficiency for future.
The objectives of the transition, planning and support process are to:
•
Plan and coordinate the resources to ensure that the requirements defined in service strategy stage are implemented in service design stage and are successfully released in service operation stage.
•
Coordinate activities across projects, suppliers and service teams where required.
• Provide clear plans that help the customer and the business change projects to align their activities with the service transition plans.
• Establish new or modified information systems and tools, technology and management architectures, service management processes and measurement methods and metrics to meet requirements defined during the service design life cycle stage.
•
Monitor and improve the performance of the service transition phase.
The scope of the transition, planning and support process is to:
•
Maintain policies, models and standards for the activities and processes in service transition;
• Coordinate the efforts needed to manage several transitions at the same time;
• Prioritize conflicting requirements for service transition resources; and
•
Review and improve the performance of activities related to transition planning and support.
Introduction to
Change Management
A change is a modification, addition, or removal of anything that could impact
IT services. The impact may be altering the process or adding a CI. This includes the addition, modification or removal of approved, supported or base lined hardware, network, software, application, environment, system, desktop build or associated documentation.
Changes can be made either for proactive or reactive reasons. Examples of proactive reasons include cost reduction and service improvement. Examples of reactive reasons include solving service disruptions and adapting the service to a changing environment.
The change management process is responsible for controlling the life cycle of all changes, from the inception of the change to the closure of the change.
It is important to manage the change, because it helps to:
• optimize risk to business services;
• minimize the severity of any impact and disruption; and
• Be successful at the first attempt.
Watch full video for more information
For more updates on courses and tips follow us on:
-
Facebook : https://www.facebook.com/Simplilearn
- Twitter: https://twitter.com/simplilearn
Get the android app: http://bit.ly/1WlVo4u
Get the iOS app: http://apple.co/1HIO5J0
- published: 19 Sep 2015
- views: 4121