http://www.simplilearn.com/project-management/pmp-certification-training?utm_campaign=PMP-project-qualitymanagement-ykMmzE9BG7Y&utm;_medium=SC&utm;_source=youtube PMP certification course offered by Simplilearn. This lesson will focus on project quality management. After completing this lesson you will be able to 1. Define quality and quality management 2. Differentiate between quality planning quality assurance and quality control 3. Explain cost of quality and its categories 4. Described the project quality management processes 5. Explain the seven basic tools of quality 6. Explain Six Sigma Project management process map the project manager is responsible for quality in a project, however it is also the responsibility of each and every one in the project to ensure that whatever they do meets project quality expectations. Quality is defined as the degree to which a set of inherent characteristics fulfills requirements a project is set to meet quality expectations when all the project requirements agreed in the beginning of the project are met and the resulting product is usable. Usable means that the intended users can use the product without any problem. Quality related terms it is important to discuss a few terms to understand the concept of quality better. Customer satisfaction is defined as conformance to requirements and fitness for use. It is important to understand the subtle distinction between quality and grade. Grade is a classification based on technical characteristics low quality is always a problem but low-grade may not be a problem rather it would be a matter of choice, similarly it is important to understand the distinction between precision and accuracy. Precision is the granularity of measurement that is how fine-grained can you measure the outcome accuracy is how correct you are that is how close you are to the desired value. Understand the concept of optimal level of quality: Quality comes at a cost more effort put in quality will give better results however you cannot keep on investing on increasing the quality as there is no limit to how much a product can be improved investment in quality is determined by knowing the optimal level of quality optimal level of quality. It is said to be achieved at the point where the incremental revenue from improvement equals the incremental cost to secure it. Quality management: Quality management involves performing activities like creating standard policies and procedures and ensuring that those standard procedures are being followed properly in the project it aims to ensure that project meets all the initial agreed requirements without any deviation and that the specified approach to quality is implemented on the project. Three broad activities are done as part of quality management they are quality planning quality assurance and quality control. Quality planning is the first step when quality related activities of the project or plant quality assurance is the next stage of implementing those quality plans and quality control is the last stage when periodic checks are done to see if project quality is improving. The differences between the three aspects of quality management: it is important to understand the different kinds of activities that come under quality planning quality assurance and quality control. Once the quality planning is done the quality management plan is ready this quality management plan has standards, templates, policies and procedures to be followed in the project. It contains information on the level of quality being aimed and the plan to achieve that level. It is the aim of quality assurance activities to ensure that the activities planned under quality planning phase gets executed for the project it is the task of quality assurance to determine if the project is complying with the organizational as well as project policies and procedures. This is ensured by conducting regular process audits to identify deviation from what is planned in the quality management plan. These audits are generally done by quality department of the organizations. Quality assurance focuses on the process not on specific products the role of quality control is to measure specific project data or results against standards to inspect and verify the projects product defect repair and measure whether quality indicators are improving. Watch full video for more information For more updates on courses and tips follow us on: - Facebook : https://www.facebook.com/Simplilearn - Twitter: https://twitter.com/simplilearn Get the android app: http://bit.ly/1WlVo4u Get the iOS app: http://apple.co/1HIO5J0

• published: 16 Sep 2015
• views: 4122