More Help & FAQs
How long does it take for my home delivery to start?
It might take up to 5 business days before your first delivery arrives. But once your delivery has been activated, you’ll get the next edition hot off the press. If you’re in WA, it may take up to 10 business days.
What if I forget my log in details?
Don’t worry. First, just check that you’re using the same email address and password you used to register for a News Account. Remember, your log-in details are case sensitive.
If you’ve forgotten one of your social account passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to get in touch with them directly.
If you have forgotten your News Account password, you can reset it from any login screen. We'll send you an email with a temporary password, which you'll then need to update when you use it to log in.
You can change your password any time you like. Just visit the My Details section of 'My Account'.
Are my log in details the same no matter what device I'm using?
If you use your News Account to log in, your email and password will be the same across all devices.
For our iPad apps you’ll also need to use your News Account log in details.
What happens if payment fails on my subscription or membership?
If your payment fails, we’ll shoot you an email to let you know and ask you to update your details. Your subscription or membership must be paid approximately 5 days prior to the start of each billing period, so you should have plenty of time to make the updates.
How do I cancel my subscription?
To cancel your membership or subscription, please call Customer Support on 1300 MY NEWS (1300 696 397), Monday to Friday 7:30am to 6:00pm and Saturday 7:30am to 11:30am (AEST). Your digital access will be cancelled within 5 business days of you notifying us, but home delivery may continue for up to a further 5 business days (those of you in WA should allow up to 10 business days for deliveries to cease).
How much notice do I need to give to cancel my subscription?
Your digital access will be cancelled within 5 business days of you notifying us, but home delivery may continue for up to a further 5 business days. If you’re in WA, please allow up to 10 business days for deliveries to cease. To cancel your subscription or membership, just call us on 1300 My News (1300696397)
How will you keep my personal details secure?
Our Privacy Policy includes important information about the collection, use and disclosure of your personal information, including providing you with targeted advertising based on your online activities. It explains that if you do not provide us with information we have requested from you, we may not be able to provide you with the goods and services you require. It also explains how you can access or correct your personal information, how you can complain about a breach of the Australian Privacy Principles and how we’ll deal with a complaint of that nature. A copy of our privacy policy can be found here - newscorpaustraliaprivacy.com
How can I contact Customer Support?
If you need to get in touch with us, just use the customer enquiry form in My Account. You'll find it under ‘Contact Us & Help’
What do I get with registered access?
When you register with us you can view a limited amount of digital content from The Daily Telegraph and our network of news sites including The Australian, Business Spectator, Herald Sun, The Courier-Mail, The Advertiser and Perth Now as well as foxsports.com.au. But then, once you hit the registered content limit, you’ll be prompted to upgrade and subscribe to one of our great value memberships, so you can view all the fantastic content you like. It only takes a few seconds to register, and it's free, so dive on in.
What do I get with a subscription?
Your entitlements vary depending on the type of subscription you have.
A digital only or digital with home delivery subscription gives you access to thousands of articles and features from Australia’s best journos and photographers every day. A subscription to The Daily Telegraph gives you great content across our news, sports and entertainment network.
And with access across our website, mobile site and iPad App, you can enjoy The Daily Telegraph anywhere, anytime.
You also get access to the digital content of Herald Sun, The Courier-Mail, The Advertiser, and Perth Now as well as access to foxsports.com.au (excluding EPL On Demand content). Plus you will also be able to access a limited amount of digital content from The Australian and Business Spectator.
If you have a home delivery subscription only, you'll be able to view a limited amount of digital content from The Daily Telegraph our network of news sites including The Australian, Business Spectator,erald Sun, The Courier-Mail, The Advertiser, and Perth Now as well as access to foxsports.com.au.
Who is eligible for a membership?
If you are a digital or digital-with-home-delivery bundled subscriber to any of The Daily Telegraph , Herald Sun, The Courier-Mail or The Advertiser, (unless you're one of our iTunes or Google Play Newsstand Subscribers, or are on our heavily discounted Teachers or Uni Students subscription offers) then you are a member. This means that if you are a subscriber in any of the following categories, you are not a member: home delivery subscriber, subscribers to PerthNow, SuperCoach or foxsports.com.au. You can upgrade to become a member by calling 1300 MY NEWS (1300696397)
What do I get with a membership?
A membership gives you all of the benefits of a subscription PLUS you are eligible to +Rewards that includes special extras, exclusive offers as well as discounts and experiences, just for being a Member.
Can I put my membership on hold?
The beauty of having a digital subscription or membership is that it travels with you wherever you go. But if your subscription or membership includes home delivery, then you can request to suspend your paper delivery through 'My Account'.
Why am I having trouble viewing videos?
To be able to play some videos, you may need to install Flashplayer.
Please also note that some FOX SPORTS and other video content is only viewable within Australia.
What happens if I'm out of the home delivery area?
If for any reason we’re unable to deliver to your address, we’ll get in touch to see if there’s another address we can deliver to.
If that’s not an option, you can always go for a digital only subscription or membership which will give you access to the very best in news, sport, lifestyle, business and entertainment, 24 hours a day, on your mobile, tablet or desktop. Otherwise, we will offer you a refund. If we can’t reach you within 10 days of your start date, we’ll cancel your subscription or membership, and you’ll get a refund then too.
What happens if I move to a new address?
If a home delivery service is possible at your new address, then no worries. Just notify us at least 5 business days before you would like your delivery to stop and start again at your new address. If you’re in WA, please allow 10 business days.
Can I redirect my delivery temporarily or deliver to more than one address?
Unfortunately, we can't arrange a temporary redirect or arrange delivery to multiple addresses. But you can always put your deliveries on hold (subject to terms and conditions) if you're off on holidays.
How can I put my home delivery on hold?
Just request a delivery suspension online through the 'My Subscriptions' section in 'My Account'
How can I contact Customer Support?
If you need to get in touch, you can send us an email, using the email enquiry form in ‘My Account’. You'll find it under ‘Contact Us & Help’
What should I do if I've forgotten my Facebook, Twitter, LinkedIn or Google+ account password?
If you’ve forgotten one of your social media account passwords, you’ll need to get in touch with them directly to recover it.
Where can I update my subscription details?
Visit 'My Account' to view your subscription, update your personal or credit card details, or change your password.
Social network features
Why would I log in with my social network and can I link it to my News Account?
With social logins there is one less password to remember, plus you can switch seamlessly between sites in our network. If we see that you already have a News Account, we'll suggest you link this to your social login. That way you’ll have a single login for the social features and to access everything included in your news subscription except for iPad applications. For those you need to use your email address and News Account password.
Your News Account password is in the confirmation email you received when you registered with us for the first time. If you need to you can reset it anytime using the ‘Forgotten Password’ link on our log in pages.
How do I manage my social accounts with my News Account?
You'll find everything you need in the 'My Social Accounts' tab of ‘My Account’. Link up your News Account with your social networks to choose your favourite profile pic, share your activity and view your connected friends' activity. Active connections are shown, so you can pick any new network you want to link up, or disconnect any network you no longer want.
How will News use the information that I provide when I sign up?
Our Privacy Policy includes important information about the collection, use and disclosure of your personal information, including providing you with targeted advertising based on your online activities. It explains that if you do not provide us with information we have requested from you, we may not be able to provide you with the goods and services you require. It also explains how you can access or correct your personal information, how you can complain about a breach of the Australian Privacy Principles and how we’ll deal with a complaint of that nature. A copy of our privacy policy can be found here - newscorpaustraliaprivacy.com
Do I have to log in every time?
No, so long as you haven't clicked 'Log Out'. Once you first log in to your News Account using your social network account details, you will automatically remain logged on the same computer and web browser. That’s up to 60 days for Facebook and 90 days for Twitter, LinkedIn and Google+.
How do I log out of the news site?
To log out of your News Account site, simply click your username at the top of the web page. You will then see a dropdown list with the option to ‘Log Out’. Too easy.
If I log out of my News Account, am I logged out of the social network site as well?
If you are logged in with Facebook you’ll automatically be logged out of your Facebook account when you log out of your News Account. If you’re logged in with your Twitter, LinkedIn or Google+ account you won't be. You’ll have to log out of them separately.
I have a News Account, how do I link my social network account to it?
All you have to do is go to ‘My Account’ and go to the 'Link My Social Accounts' section. Once you've picked the social network you want to link up, click connect and follow the prompts.
Can I have more than one social network account connected to my News Account?
Of course you can. In the 'My Social Accounts' section of ‘My Account’, you can choose any network you want to link up. Just remember, you can only have one account for each social network type connected at any one time, such as one Facebook and one twitter account.
How do I disconnect an individual social network account?
To disconnect any social networks from your News Account just select ‘Disconnect’ in ‘My Social Accounts’.
Of course, disconnecting one of your social networks from your News Account won’t delete your entire social account.
What happens if I disconnect all my social network accounts from my News Account?
To put it simply, not a lot will happen. You'll just need to login with your News Account email address and password. Of course, you’ll no longer be able to access any of the social features on the network.
Can I change my profile image?
In ‘My Account’ you can pick the social profile pic you want used, or stick with our default image. It’s entirely up to you.
I have two Facebook accounts (or two Twitter, two LinkedIn or two Google+ accounts). How do I connect both of them in My Account?
Unfortunately, you can only have one of each social network account connected at any one time.
I registered with my social network account using one email address then accidently registered a different social network account using another email address. I have entitlements on both of the accounts, how do I merge them?
While we can't merge your accounts for you, here's what you can do:
1. Log into your News Account, head over to ‘My Account’ and disconnect the social network that's linked up, then log out.
2. Next, log into the other News Account, go into ‘My Account’ and link up the correct social network account.
