Merck
One intranet to connect the entire organization
Merck, a global healthcare leader with customers in more than 140 countries, delivers innovative health solutions through prescription medicines, vaccines, biologic therapies, and consumer care and animal health products.
After taking a serious look at its current Intranet infrastructure, Merck decided it was time to re-create a more effective, organized Intranet where employees could go to do their work, collaborate with colleagues, and access valuable information in real-time. It needed to be the single-point of entry that would become the most trusted source of information about the company, industry, policies, career management, and beyond.
A Seamless User Experience that Encourages Interaction
This collaboration and social business software needed to provide a seamless user experience as well as directly align with the company’s strategy and culture of making employees feel attached to the company first and their organizations second. In addition to driving collaboration and sharing knowledge, the company knew this social business platform would help solve some of their other business challenges: improve productivity and reduce waste and redundancy, extract the full value of its assets and expertise, speed-up dissemination and adoption of best practices, develop innovative products, and grow revenue and maximize shareholder value.
With Sitrion, Merck to create a corporate-wide Intranet called OneMerck to provide enhanced collaboration, content distribution, knowledge sharing, social networking, expertise discovery, and Web 2.0 interaction methods.
To develop this new Intranet, Merck explored what was broken in the previous Intranet, what was needed, and what was envisioned for the future. The result has been the formation of an effective social networking portal where everyone can identify themselves as Merck champions, experts, and stewards – communicating, collaborating, and innovating for the greater good. Enterprise social software for business is evolving as an effective way to improve enterprise communication.
