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Privacy Policy

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VAC Privacy Statement

VAC has a legal and ethical obligation to ensure the privacy of information relating to individual clients and their families.

VAC’s Privacy Policy reflects the principles outlined in the Privacy & Data Protection Act 2014 (Victoria), the Health Records Act 2001 and the Privacy Act 1988 (Commonwealth - incorporating the Privacy Amendment (Enhancing Privacy Protection) Act 2012) regarding the collection, use, disclosure, access and protection of any personal and health information we hold.

In line with these principles, VAC Policy requires the organisation:

  • To only collect personal information with the client’s prior knowledge and consent
  • To only use the personal information provided for the purpose for which it was collected
  • To remove personal information from records when it is no longer required, unless it is required to be retained and archived
  • To ensure policies and procedures are in place to protect the personal information we hold
  • To ensure VAC’s Privacy Policy is available for clients and the public to access
  • Not to disclose personal information without consent
  • Not to disclose personal information to other institutions and authorities unless required by law or other regulations or statutes

VAC also collects data about the use of our website and social media pages. This data is only used to track the performance of our website and social media pages. It is not used to identify individual users or collect personal information.

Email addresses provided via the VAC website will only be used to respond to specific user queries and will not be added to any mailing lists or disclosed to other parties without user’s knowledge and consent.

VAC’s Privacy Policy, in full, is available via VAC Privacy Policy.

For further information about VAC’s Privacy Policy, please contact VAC via www.vac.org.au/contact, or call VAC’s Privacy Officer on Tel: +61 3 9865 6700 or Toll Free: 1800 134 840.

If you feel the privacy of your health information or personal details has been compromised in any way at VAC, please contact our Privacy Officer (contact details as above) about how to make a complaint.

Complaints about privacy breaches can also be directed to:

Health Services Commissioner, Complaints and Information

Tel: 1300 582 113 Fax: +61 3 9032 3111, or write to:

Health Services Commissioner, 26th Floor, 570 Bourke Street, Melbourne Vic 3000

Commissioner for Privacy & Data Protection

Tel: +61 3 8619 8719 Local Call 1300 666 444 Fax: +61 3 8619 8700 Local Fax: 1300 666 445

Email: enquiries@privacy.vic.gov.au