Video Review: Assembly Pros by Amazon Services

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• published: 30 Aug 2016
• views: 6

Through Amazon Services, I ordered bed assembly for my Prepac brand Captain Storage Bed with 12 Drawers and a slant back headboard. The products arrived in a timely manner, however, Assembly Pros did not deliver. After a missed appointment and almost 10 hours of labor (team member Tina said this would be a 4 hour job), my bed and headboard are still NOT assembled and most certainly DAMAGED. Until the company offers to make good on the time wasted and damages caused to my bed frame, I will give them a one star review and would NOT recommend their services. Their service was unprofessional, unacceptable and caused damage to the bed products. In addition to the damage seen in the video, the following occurred: 1. My original appointment (slated for Saturday, Aug. 27 from 11am-2pm) was missed completely. 2. I followed up with the company at noon, and was told my Mark to follow up again at 2 pm. At 2:30, no assembly man had arrived and Mark said he'd investigate the situation. 3. At 4pm on Saturday, Aug. 27, with still no word from Mark, I called and left a complaint via voicemail. 4. On Sunday, Aug. 28, Tina from Assembly Pros calls me back, apologizes, offers a discount and explains why my job was not complete: The scheduled assembly man's truck was towed, causing him to miss many of his appointments that day, including mine. She assures me that a replacement has been scheduled and will arrive that day at 3pm. 5. Steven, the replacement, arrives promptly and begins assembly. 6. It's 8pm (5 hours of labor) and Steven has not completed the job. He has not even begun assembling the headboard. Additionally, he mistakenly installed the drawers' tracks the wrong way. He apologizes and says he'll return the next day to complete the job when I get off from work at 7pm. 7. Steven promptly arrives again the next day, Monday, Aug. 28. He works from 7pm-11:30. I've checked in with him periodically through out the night and after nearly 10 total hours of labor, the job is still not complete and damages (as evidenced in the video) have been made. Steven blames it on the poor quality of the products itself. I later find out that Steve in inexperienced and new to the company. For context, I paid $250 for the services and was told by the company (Tina) that this was a 4 hour assembly job. Steven tells me this is only his second time working with the company, which is ironic considering they call themselves Assembly Pros.